LuckyHills Casino – generel debat (side 3)

Hvad mener du med "ikke at kunne hjælpe"? Så du fortæller mig, at du fungerer som en offentlig platform til spillerbeskyttelse, men at du ikke kan hjælpe mig i dette tilfælde? I har mulighed for, i tilfælde af et åbenlyst svindelforsøg, at eskalere situationen og indgive en officiel klage, eller som en stor platform at kontakte portalen og true dem med offentlig ærekrænkelse. I stedet lader du bare disse kriminelle fortsætte? Eller hvordan skal jeg forstå dette? Dette vil i høj grad påvirke, hvad mit næste skridt bliver.

I'm referring to the information provided in the complaint. I understand it was unexpected. Yet here on the forum I was more or less preparing you for that situation. We are not a public platform for automatic player protection; we mediate cases between players and casinos based on grounds we can cover. We don't threaten anyone. This is a sad situation beyond our control, which is why the complaint has evolved the way it did.

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress."

I respect your interpretation, but that's not what you have been informed about.

Så hvad sker der præcist nu? Supporten bliver ved med at afvise mig og giver mig ingen feedback. Der er gået elleve dage. I som platform specialiserer jer i den slags sager, og nu fortæller I mig, at I ikke kan hjælpe mig. Dette er fuldstændig uacceptabelt. Når jeg har taget afgørende skridt mod Lucky Hills, vil jeg også granske jeres spillerbeskyttelsesforanstaltninger og hvad jeres egentlige mål er med denne platform.

Hello, that's the problematic part. Just as I explained, and as it is mentioned in the complaint, this is not the kind of case we specialize in. However, it's part of the casino field, so we at least accept the case and then wait for the casino to do what they can.

I understand your impression may be different, and it seems you may not have had the opportunity to read the guide before lodging the complaint; that's understandable. But the situation remains the same; the case will be opened for a month, and then it depends on the progress made by the casino.

I imagine it's a cold shower; now we wait just as instructed. You see, the official casino regulators or any involved bank are more suitable for investigating international transactions than we are. We specialize in casimo rules fairness, because that's something we can investigate.

We cannot do anything else for now.