Magius Casino – generel debat (side 10)

Hi I was playing and entered the with a balance of £95.50 before I even spun the game crashed with the error code 5015 and my balance was 10p. I informed then right away was told they would look into it they I bet it and lost but why would I make a bet of £95.40 unheard off then they said it was bonus money proved this wrong. This is the 5th day and still showing error 5015 they are still looking into it and they will email me.

Hi, so according to what you're saying, you made a deposit, basically didn't play anything, and the casino deducted almost your entire deposit, right? They said they would investigate, but they haven't gotten back to you yet, correct?

I would say that we probably need to find out what they say and then we can move forward.

If you don't hear from them this week, be sure to let me know and we'll try to help you.

Do you agree?

Yes this is correct

Yeah alright.

So we will wait few more days and if nothing will happen, complaint will be the best way.

Good luck.☘️

Jeg anmodede om en udbetaling for 3 hverdage siden, og i dag, i stedet for at se pengene på min konto, annullerede casinoet min udbetaling på egen hånd. Jeg har allerede foretaget en udbetaling til den kortkonto, jeg anmodede om. De fortalte mig, at det var en teknisk fejl.

Hello, I guess we shall see how quickly this withdrawal will be resolved. I imagine the outcome was a cold shower, but the error can be fixed, I reckon.

Godaften gutter, jeg ville spørge jer, hvad den længste frist er, I har ventet på en udbetaling fra Magius. Jeg venter normalt 15 dage.

Hi, that's exactly how much we give casinos to pay out to players. So you've been waiting for your money for 15 days? Or did you just say that was the longest you've ever waited? 

Pengene er stadig ikke ankommet! Jeg har ventet i 16 dage med i dag! Jeg ved ikke, hvad der foregår. Hvis nogen kan hjælpe mig, har jeg allerede sendt en besked til support, men de har sat mig på hold i yderligere 5 dage, men det sker ikke.

Bror, jeg har ventet i 16 dage på at give dig besked.

Jeg har allerede modtaget en udbetaling, men inden for 5 hverdage. Fastslots og casinoet sender det ud på 5 minutter, min ven. Slot7 er også langsom, men giver store gevinster i starten.

Min personlige manager forsikrede mig om, at alle 3 udbetalinger ville blive gennemført, ligesom supportteamet. Det er et godt casino, men de 3 hverdage, der står til udbetalingen, er en stor løgn, mindst 5, og alt dette for at spilleren annullerer udbetalingen og mister sine gevinster. Indtil pengene kommer ind, spiller jeg et andet sted.

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De er svindlere, de annullerer mine udbetalinger for at få tiden til at gå.

Jeg har stadig mange penge tilbage i lommen, men jeg er ikke sikker på, om jeg kan købe dem.

Åh mand, heldigvis vandt vi ikke noget over 5.000 og river os i håret. Et rigtigt fupnummer.

I’ve had a reply saying that there was no fault yet if I load the game the error 5015 if someone else loafs in they can play there is definitely something wrong.

You did well with the complaint request; I'm sure Jaro would recommend just this step to you.

Complaints also take some time to progress into a more active phase, so please stay patient. If there are no other issues, I believe the complaint will be of use to you.

I see; obviously the other player has been experiencing quite the same problem. Personally I also believe the casino pays out eventually, but for some players the process is time-consuming, and I understand many will consider this a poor user experience.

Hello, I'm sorry for stepping in, but I probably lost context here. Back then, Jaro asked, "So, according to what you're saying, you made a deposit, basically didn't play anything, and the casino deducted almost your entire deposit, right?" The answer was "Yes this is correct"

And now the casino explains that there were no errors in the round results. Something feels missing to me.

It appears that the casino investigated the outcome of the disputed round, despite your claim that you had not played at all.

Could you please help me understand the events better? Could you please share your understanding of the casino's email?