Malina Casino – generel debat (side 56)

All the withdrawalls went "smooth" 2-3 days. Now i made withdrawal on 23july and the withdrawal is still pending on 30july. When i email them they are saying there are "delays".

stay away from this scammers every time you win something a little bit biger they delay delay delay

I think it was normal for this particular casino to have some delays, so if you only had to wait two or three days in the past, I’d say that was actually quite good.

A casino can have delays for various reasons, which is why we give casinos up to 14 days to process a withdrawal. If nothing changes, definitely let us know and we’ll try to help you in some way.

However, I wouldn’t call the casino a scammer just because the withdrawal is taking a little longer than it did before. Since, as you said yourself, they have already paid you several times in the past, I don’t think there’s enough reason to assume that they’re scammers.

Every time they paid out yes. But every time is a battle 10+ emails sent and always generic answers…

That means I personally wouldn’t keep emailing them endlessly. The fact that the casino sends you generic emails may be fairly normal in the sense that they automatically send certain messages during the withdrawal process.

If you keep emailing them and they keep replying with the same generic responses, then I don’t really see the point in continuing to contact them constantly. If you already know roughly how long the process is expected to take, there’s probably no need to keep emailing them nonstop.

I’m sometimes not surprised that casinos send generic emails when players contact them repeatedly, because they may simply have nothing new to tell you. If there’s a delay or some other issue, they should obviously be able to explain it properly. On the other hand, if the same problem is still ongoing, I don’t really see the point in them repeating the exact same thing over and over again.

So I understand that when players have their money stuck somewhere, it can be stressful and frustrating. At the same time, constantly asking for updates when the casino has nothing new to share will probably just lead to exactly this situation, where they keep sending you the same generic responses.

I understand your point but tehnical issues this is some bull****. They just want me to cancel withdrawal and lose all money

Okay, so is that what the casino told you, that you should cancel the withdrawal and submit it again because there were some technical issues and that’s why you need to do it?

Hej, kan du måske hjælpe mig? Jeg har et problem med Malina.

Hej, kan nogen måske hjælpe mig? Jeg har vundet en masse penge med Malina, over 100.000, og nu bliver det endnu værre 😂 Jeg er på niveau 3, og I har allerede overført 800 til mig to gange, men så er der en bekræftelsesproces, som jeg ikke kan gennemføre via min profil. Jeg har sendt et par e-mails, hvor jeg bliver spurgt, hvad der skal ske nu. Jeg fik et svar, hvor jeg blev bedt om at sende dokumenterne via e-mail, hvilket jeg selvfølgelig gjorde, men det er stadig ikke klart, hvad der foregår. I svarer mig ikke engang nu, så jeg ved ikke, hvad problemet er. I dag er allerede den tiende arbejdsdag, jeg har ventet på pengene.

Og en anden ting: kan nogen give mig et tip til, hvilket casino der er bedst at spille på... et hvor de ikke har problemer med ind- og udbetalinger, hvor kunderne er VIP'er (under udarbejdelse). Jeg vil have det sjovt, ikke spilde tid! ☝🏻

Med venlig hilsen

Hi, sure, we can try to help.

For now, though, the important thing is to complete the verification. Have your documents already been accepted, or were any of them rejected?

We generally give casinos up to 14 days for both KYC and withdrawal processing. So if you’re unable to complete either of these processes within that timeframe, you can submit a complaint with us and our team can take a closer look at the situation.

Did you ever get your withdraw?

Hello, why do you ask?

Do you also have a problem in this casino with your withdrawal?

Hej, tak for informationen. Jeg har set klagen, og mine kolleger vil tage sig af den.

For at undgå misforståelser har casinoet 14 dage til at løse sagen selv uden vores indgriben. Dette skyldes grundlæggende, at vi ved fra tidligere, at dette er den grænse, der giver mulighed for en hurtigere løsning.

Men jeg forstår selvfølgelig godt, at folk forventer øjeblikkelige udbetalinger fra casinoer, men de sker ikke altid med det samme.

Malina Casino har haft gentagne problemer med forsinkelser tidligere, men efter et par dage synes jeg, det er for tidligt til et andet scenarie.