Mega.Bet Casino – generel debat (side 2)

Jeg har ingen aktive bonusser!

Kan casinoguruen ikke gå i forbøn for mig hos dem?

they not gonna help you that quick .

ask the chat that they cancel the bonus or that they give you instructions how to do it see casinoguru as a forum not more casino's always cancel je bonus when you ask it in the chat

Jeg har ingen aktive bonusser

Hello, just one thing: local gambling authorities won't resolve such a situation. I am unsure which license would be the most appropriate choice. Example? Ireland or UKGC would strictly need proof and a very good description from the player, but since this player seems to be from Portugal, there is no such authority available. 🙁 Cucacao or AOFA? they actually do not resolve complaints; they rarely respond.

Once we find out what has happened, there is a better chance to go for a complaint with us.

I går blev min hævning annulleret for tredje gang under påskud af, at min bank ikke havde accepteret den.

Jeg spurgte om bankens navn, de kunne ikke svare, afvisningskoden vidste de ikke.

Jeg fandt ud af, at casinoet ikke har licens, hjemmesiden viser ikke et licensnummer, og da jeg spurgte dem, forsøgte de at dække over deres spor.

Okay, That's completely new; thank you. Am I assuming correctly that there is no issue with a bonus anymore and the withdrawal has been cancelled because the casino claimed your bank refused the transaction?

Not sure whether I did mentioned it and it may play no role, but the casino is not licensed for your country. If I may have a word of advice, try to check that before the problems arise.

In any case, could you please respond to the following question?

"What needs to happen for your withdrawal to go through?"

Can you ask the casino, perhaps? Thank you.

De fortsætter med at insistere på, at de har en gyldig licens til at drive virksomhed. De lyver dog og nægter at fremlægge bevis for bankens afslag.

Jeg anmodede om den samme udbetaling, og jeg har ventet i 2 dage. Den bliver sandsynligvis annulleret igen, fordi jeg har indset, at de ikke vil betale!

The casino does indeed possess a valid license, but not in Portugal. In any case, I believe that trying the very same payment options over again may not be the best call, because, as you said, the casino claimed that the bank refused. Even if it wasn't the case, it does not mean the same option would work later.

I suggest you start speaking with the support to discover alternative payment options. Since all my requests for screenshots of precise messages you got from the casino went into void, I honestly have no idea if you are in touch with support. Let me say it is needed. You are having quite a hard time withdrawing, so it would be very wise to focus on the casino's options and advice.

Try to ask them what you should do to get the money. Then we can take a look at those suggestions.

Jeg har udvekslet snesevis af e-mails med support. Jeg har skrevet e-mails til dem siden d. 12/5, og alle deres svar er vage. Der er kun to muligheder for udbetaling: Visa eller Sepa-overførsel. Jeg har prøvet begge dele, men den mest brugbare er overførslen, fordi udbetalingen skal ske med den samme betalingsmetode.

Hvis du giver mig en e-mail, kan jeg sende dig alle de e-mails, jeg allerede har udvekslet med dem.

Hvis casinoet ikke har en gyldig licens til at operere i Portugal, hvorfor er det så tilladt at indbetale og spille?

Hvorfor er Portugal ikke på listen over undtagne lande i vilkårene og betingelserne?

Simply put, it is the player's responsibility to check where he registers. The casino offers its services to the players from many countries but has no local license for regulated markets. Perhaps this guide will help you a bit:

https://pt.casino.guru/guia/como-escolher-um-casino-online-casino 👈👈

Well done, this is the stage we needed to reach. The bank has refused the transaction, but there is no proof. There are only two withdrawal options and no bonus issue.

Perhaps it would sound repetitive but did you try to ask what payment option you should use to get the money? No matter how you deposited.

I would very much love to see what the casino support suggested as a solution.

There is no better way around. The casino has to find the working way.

Da der kun er to muligheder tilgængelige, og jeg allerede har anmodet om en udbetaling for begge, og det ikke virkede, er det let at konkludere, at uanset metoden, vil de ikke betale.

Jeg har spurgt supporten flere gange om den bedste metode, og de har valgt at ignorere spørgsmålet ved ikke at svare mig.

Svar: mega.bet

Hello, the screenshot suggests a different communication with a different subject, but in my opinion, if the casino is not able to navigate you through the withdrawal issue so you can actually withdraw, it is truly time to complain.

The whole time I was trying to find out whether the casino had at least once directly suggested you should do it or whether you asked for instructions. I do not believe the Costa Rican license as a subject will be of any use in such communication. 🙁

In any case, we shall see more in the complaint.

God eftermiddag, jeg befinder mig i samme situation med dette casino. Jeg prøvede at hæve første gang, og pengene blev returneret med den undskyldning, at der var et problem med udbyderen. Anden gang sagde de, at der var et ukendt problem, og bad mig hæve igen. Tredje gang nægtede de, fordi jeg ikke havde gennemført KYC. Nu har de nægtet KYC, fordi dokumenterne ikke matchede det, de ønskede, hvilket er en løgn. Jeg har 1600 euro her i huset, og jeg kan ikke hæve en eneste øre...

Og nu, efter så meget klage, kan jeg ikke engang åbne kundesupportens chatside, så de har efterladt mig fuldstændig i uvidenhed og uden nogen chance for at få mine penge ud... Jeg har virkelig brug for din hjælp til at se, om jeg kan få mine penge tilbage.

Den samme situation. Det lykkes ikke. Jeg gav op efter fem forsøg. Jeg tabte de 500 euro.

Utroligt, jeg har aldrig oplevet det her før ... Jeg bad dem endda om at være ærlige, og hvis de ikke rigtig vil betale mig for at sige det, så ville jeg give op og få det ud af hovedet én gang for alle. Hvordan er det muligt, at dette hus er åbent? Jeg beder casinoguruen om at gøre alt, hvad han kan, for at få dette hus lukket ned og forhindre folk i at løbe tør for penge.