Tak fordi du delte din oplevelse. Jeg tror vi alle forstår, hvorfor det var frustrerende, især at lave KYC på en telefon og skulle gentage processen flere gange.
Det er dog vigtigt at præcisere én ting. Ikke alle casinoer tilbyder frivillig verifikation eller verifikation før indbetaling. I mange tilfælde er KYC påkrævet i udbetalingsfasen, fordi det ikke kun handler om identitet, men også om at bekræfte, at gevinster lovligt og teknisk set kan udbetales ved hjælp af den valgte betalingsmetode.
Når et system som Sumsub viser, at dokumenter er blevet uploadet, betyder det kun, at uploaden er gennemført. Det betyder ikke endelig godkendelse. Hver KYC-sag gennemgår stadig en manuel gennemgang af casinoets sikkerhedsteam.
Hvis kontoen lukkes efter denne endelige gennemgang, har casinoer normalt ikke lov til at dele specifikke oplysninger. Dette er standardpraksis og relateret til sikkerheds-, svindel- og lovgivningsmæssige krav, ikke nødvendigvis til selve dokumentuploaden. 🙁
Jeg håber, at mine kolleger kan hjælpe, og jeg undskylder for at have givet så mange oplysninger. Jeg ved, at du ikke spurgte.
Thanks for sharing your experience further. I guess we all understand why this was frustrating, especially doing KYC on a phone and having to repeat the process several times.
It’s important to clarify one thing, though. Not all casinos offer voluntary or pre-deposit verification. In many cases, KYC is required at the withdrawal stage because it is not only about identity but also about confirming that winnings can legally and technically be paid using the chosen payment method.
When a system like Sumsub shows that documents were uploaded successfully, it only means the upload was completed. It does not mean final approval. Every KYC case still goes through a manual review by the casino’s security team.
If the account is closed after this final review, casinos are usually not allowed to share specific details. This is standard practice and related to security, anti-fraud, and regulatory requirements, not necessarily to the document upload itself. 🙁
Well, I hope my colleagues can assist, and I apologize for providing so much information. I know you didn't ask.
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