Monro Casino – generel debat (side 2)

Oooh, alright. Now I understand. So you have used the bonus more than once, right? Unfortunately, if they have it stated in the terms, there's not much to do about it.🤷‍♀️

Der var slet ikke noget svar!!

Jeg har selv blokeret siden!!

Jeg fik aldrig svar fra dem.

I believe that you have done well.

May I ask what reason you stated when asking to block your account? I am asking because if you did say that it is due to the gambling issues, it is very unresponsible of the casino that they did not do as requested, and you could even open up a case against this casino.

Please let us know some more details, so we can determine if there is anything we could do about it.

Ludomani!! Der var ingen anden måde!

I see. That is really bad that this casino was not able to block your account then. I am glad that you have managed it yourself. Good on you.

Hey everyone,

I’m currently dealing with an issue at Monro Casino, where they are refusing to process my withdrawal because I don’t have a mobile number. My account was fully verified using a landline, but now they’re saying their rules require a mobile number for verification. It feels unfair, as my account was already approved, and now they’re using this technicality to block my $900 withdrawal.

Has anyone else had a similar experience with Monro Casino or other platforms? I feel like this is more of a technical problem on their side, and I’m being penalized for something beyond my control.

On a side note, I’ve also filed a complaint with AskGamblers, as they originally referred me to Monro Casino. Let’s see how that plays out, but I’d appreciate any advice or suggestions on how to handle this situation.

Thanks in advance!

And did you actually find this rule in their terms?🤔

I'd really like to know what is the reason for this rule, to tell you the truth.

If you wish our complaint team to have a look at it, please don't hesitate to file a complaint, of course.

Here's the link, just in case you decide to do so.

I have submitted a complaint on Askgamblers website because i was refereed from then to try it. Thay should reply me tomorrow.

Fun fact. They do not mention its mandatory to have a mobile number :

To use the Website, you need to create an account ("Your Account"). In order to do so, you must specify the email address and password which you will use when logging in. In addition, you may be required to provide personal information, including your name, date of birth, passport data, and phone number.(never mention a cellphone number)

The name that you specify when signing up must correspond to your current real name and must not contain errors. In order to verify this information, the Company may at any time ask you to provide your identity document (including your passport/ID card copy) or the payment card. Should you fail to provide this information, the Company has the right to suspend your account until the above documents are provided and/or to close your account.

By signing up on the Website, you agree to provide accurate, complete, and reliable information about yourself. If any changes are to be made to this information, you must update your data at your own initiative and without delay. Failure to comply with this requirement may lead to restrictions, non-fulfilment of transactions (bonuses, winnings) and/or the closure of your account.

If you have questions or problems during the registration process, please contact our support service via email: help-monro@support.win.

You can only open one account on the Website. One account is allowed per one player, household, email, or IP address of a computer or another device. All other accounts opened by you on the Website will be treated as duplicate accounts. The company reserves the right to immediately close such accounts, and:

All transactions made from a duplicate account will be considered null and void;

All bets or deposits made from a duplicate account can be returned to you at Company’s discretion;

All refunds, winnings, or bonuses that you have received or collected using a duplicate account will be lost and may be reclaimed by the Company. In this case, you will be required to return the funds withdrawn from a duplicate account to the Company.

By signing up for the Website, you agree to receive advertising and information notifications via email and text messages. You can unsubscribe at any time through your personal account.

Flash News: I contacted them again today, and they were able to manually verify my phone number via a phone call. I have requested the withdrawal and also asked for a transcript of the chat as a reference for my review here.

As soon as I receive my funds, I will notify AskGamblers to disregard my complaint, but I won’t do so until I have my funds.

I really like this news! I'm glad that they were able to fix it.

So hopefully soon you will receive your money. Please keep us updated about the situation.🙏

i added a self exclusion for one year, so they should send my funds soon or later 🙂

Be sure to let me know if you got them or not. I firmly believe that everything will be fine. 🙂

Got the funds!

So I'm very happy to hear that, I'm satisfied when you got the money. 

Now you probably take a break from the casino when you talked about having self-exclusion. 

Good luck to you. ☘️

Hello, I managed to play with Monro, won 1250 with 50 deposit in 2024. It was my first that lucky casino. 🙂

That is really nice to hear. Do you continue playing there even now?

No anymore, as due to decision of managment I have been excluded from any bonuses, they could not give me a reason why.

Really? Have you tried to learn more, or you don't really care that much?

I don't know exactly why this decision was made. I tried to inquire via chat, which works great and is available practically without any wait for an operator, but each time I was told that it was a management decision and they couldn't provide more information. I noticed that this happened in two casinos of the same company, so I guessed that the reason might be a too quick and large win from a very small deposit, which could raise suspicions about the player's integrity/manipulation during the game, although I'm not sure.

Or it could be just because of your country. Sometimes, when the binus is offered, it is not always available for all the countries, actually.🤷‍♀️