MonsterWin Casino – generel debat (side 6)

Og jeg tilbyder dem verifikation, men det er tilsyneladende ikke påkrævet fra deres side endnu.

And have they explained the situation to you anyhow? Like, what could cause the delay, perhaps?

Under mit sidste spørgsmål påstod en person i chatten, at de havde meget arbejde at gøre, men at de arbejdede hårdt på at løse det.

Sometimes this kind of delay could be due to the high amount of withdrawals, actually, so I hope they will solve it soon.

Please surely keep us informed.

Hvis det ikke bliver løst, hvad så?

In that case our complaint team will be ready to step in. We are unable to intervene before the 14-day time period passes, though.

14 arbejdsdage?

Yes. From the day of your withdrawal request.

Okay, tak.

Ved du, hvor succesfuldt det er med at løse sager, hvor casinoet ikke udbetaler gevinster?

Ved du, hvordan sagerne bliver løst? Er de succesfulde? Og om jeg i det mindste får noget tilbage? Hvad nu hvis?

Hej, hvis du vil have et overblik, kan du kigge på klagefanen for at se casinoets historie.

https://kasinoguru-cz.com/stiznosti/vse 👈

Vi kan ikke på forhånd sige, hvad der er sandsynligt, da omstændighederne sjældent er identiske. Men jo højere sikkerhedsindekset er, desto større er chancen for, at en casinorepræsentant vil være interesseret i at løse klagen.

Jeg kan ikke finde noget sikkerhedsindeks for MonsterWin.

Hello everyone,

I want to share my experience with MonsterWin Casino, which has been extremely disappointing as a VIP player.

On 15 January 2026, my VIP manager, Jay, confirmed in writing that I would receive a 20% pure cash cashback (no wagering requirements) on my €580 deposit, totaling €116.

So far, only €30 has been credited. Later, I was told by support that the remaining cashback was denied by their internal department, even though the deal was clearly confirmed in writing.

I have tried to escalate via live chat, email, and Telegram multiple times. My requests to self-exclude / permanently close my account have also been ignored.

This situation demonstrates a lack of transparency and poor VIP treatment. I cannot recommend this casino for VIP players, especially if you are relying on confirmed deals or want timely account management.

Screenshots of emails, chat, and deposit history are available if anyone needs proof.

I hope this helps other players make an informed decision.

Hvad er din erfaring med udbetalinger på dette casino?

I haven’t tried withdrawing yet, but based on many user experiences shared on websites like Trustpilot, the feedback is very bad and mostly negative.

Honestly, this casino has one of the worst VIP services I’ve ever seen, especially compared to other casinos.

My advice is to stop playing here and find a better casino that offers good bonuses, fast withdrawals, and proper VIP support.

Jeg er helt enig med dig. Jeg har bare et ret stort beløb tilbage. Så jeg prøver stadig at kommunikere. Omkring €4.000, og selvom jeg ikke kan lide det, tror jeg, jeg vil miste det.

Don’t gamble your €4,000. Cash out immediately. Even if the withdrawal takes time, be patient. They may delay withdrawals and play with your funds. Withdraw now and submit a complaint to Casino Guru.

Jeg prøver. Jeg har anmodet om to udbetalinger i to uger nu, og tre dage senere en tredje udbetaling. Jeg venter bare. Jeg kan kun indgive en klage her, hvis casinoet ikke har udbetalt mine gevinster selv 14 dage efter anmodningen.

On their website it says the withdrawal process takes 3–5 days, but you’ve already been waiting 14 days, which is much longer than what they promise.

It’s better that you’ve already submitted a complaint on Casino Guru. Make sure your complaint is about the long withdrawal delay, not about a denied withdrawal — this usually helps speed things up.

These delays are often used to make players change their mind and gamble the money again. I strongly advise you not to do that and to wait for your withdrawal.