Since it appears that more players are concerned about payouts, I'd like to remind you that if the casino fails to resolve the withdrawal within 14 full days, we are prepared to step in. Simply submit the complaint form:
https://casino.guru/complaints/create
Further instructions are available here: https://casino.guru/complaint-resolution-instructions
I understand how stressful such situations can be, but we are here to help you when you need it.
De er overvældede, og de sender mig pengene så hurtigt som muligt. Det er stadig under gennemgang. Jeg ved ikke, hvad jeg skal mene... Hvis der går 14 hverdage, kontakter jeg dig, så du kan hjælpe mig, for det er et meget stort beløb, og jeg kan kun hæve 1.500, før de accepterer gennemgangen.
Large sums may be problematic because casinos usually require a more thorough check to release winnings or establish a payout plan that complies with the applicable withdrawal limits.
Therefore, if there are no other issues apart from the check and the casino is not prepared to pay the entire amount in a single withdrawal—something that even larger casinos typically avoid—it seems that the check must be completed first. Is this what support told you, please? I am not sure I understand the "review" you mentioned 100% correctly.
If it helps you feel less intense, feel free to submit the complaint; that's never a bad call, since it is a free feature.
Do you know how to do it?
De spurgte mig lige efter 10 hverdage med at vente på kontobekræftelse. Jeg har allerede sendt dokumenterne, men der sker to ting, som ikke burde forårsage problemer: 1. Jeg indtastede fødselsdatoen forkert, og jeg sagde for længe siden, at de skulle ændre den, og de fortalte mig, at det ville blive gjort, da de bad mig om at bekræfte. 2. De beder mig om det betalingskort, jeg brugte hos dem, et billede af forsiden og bagsiden, men jeg har det ikke, fordi jeg annullerede det som mistet. Jeg har sendt dem et certifikat, som banken gav mig i PDF-format, for en indbetalingstransaktion, jeg foretog hos dem med det kort, der viser mine navne, kortnummer osv. Der burde ikke være et problem, men hvis der sker noget, vil jeg rapportere det.
Det skal nok gå... Jeg troede ikke, jeg ville modtage den, men min udbetaling blev foretaget i går. Efter endnu en lang udveksling af beskeder med chatten. Udbetalingsanmodning den 22/08, indtastning og godkendelse af anmodning 02/09.
From what you described, I agree that none of this sounds like a severe complication; on the other hand, the casino must clear out any signs of issues, so I expect they ask anytime they need something from you.
I imagine your situation is tense, but try to stay calm. I can tell that, based on what you've said thus far, it does not seem like you should expect problems with the withdrawals.
Keep us informed, of course. Just to be sure nothing weird happens. 🙏
Nå, de har ikke betalt mig, og det er 14 hverdage siden. De beder mig om et dokument, som banken ikke kan give mig. Jeg har allerede fortalt dem, at jeg har annulleret betalingskortet, fordi jeg har mistet det. Og de beder mig om et ejerskabsbevis for det kort, der ikke længere eksisterer. Jeg sender dem et transaktionsbevis, da jeg indbetalte penge med kortet, hvilket viser, at jeg er ejeren. Jeg har sendt dem et kontoudtog for en transaktion, jeg foretog med kortet, og de accepterer det ikke.
Oh no, I've heard about similar situations and I still find it quite unbeliavable. How could anyone force a bank to provide a random certificate of ownership of a card that no longer exists? Perhaps you could consider submitting a complaint about it? Based on what you've described thus far, it feels like the casino could use a little guidance from our mediators. Plus, you won't be alone in this.
Just saying the option is here; don't hesitate, please: https://casino.guru/complaints/create
Jeg har allerede gjort det. Lad os se, hvad de siger.
I'll be here; let me know once the complaint progresses further. My colleagues should be able to help you with that.
I applied for a 2 withdrawals in 2 days off 800 AUD as thats the limit, its been a week and they are still reviewing this. Everytime I message them they say the same thing, oh sorry please be patient but cannot give me a time frame or reason why its taking so long. If it takes this long to review hoe long is it gonna take to process, such a joke. Ive never experienced anything like this on any online casino. Usually verification within a day then money in the account easily within 3 days sometimes the same day. I feel like im just talking to robots and im being scammed.
Have they asked for the verification of your account, though?
It is quite a long time; you're right. 🤔
I can see here that more players actually complained about that, though.
No they still havent asked for verification! So im thinking thats going to be even more time again. Do you think I should put a complaint in yet?
When exactly did you request the withdrawals?
Even if you submit your complaint now, our team will be able to intervene only after the 14-day time period passes, you know.
On the 9th. Okay ill wait the 2 weeks
If you wish, you can submit it now, and the timer will be set up for you there.
Here's the link for you. 😉
I recently won roughly 9K on monster win.com as a level 2 you can withdraw up to 750$ a day once per day with a maximum of 3 pending withdrawals, my first 2 withdrawals of 750$ went through, I received them under 72 hours (business days) a week later I’m still waiting on 3 new withdrawals of 750$ each (2250$) all placed more than 100 hours ago ( 4+ business days) every time I get in contact with support they give me the same excuses.
Casino Guru I need your help.
Hello, it's unpleasant when they stick to their timeframe for withdrawals and now that's not the case. But I would say that it's not such a long wait yet.
What's important, though, is what they told you when you asked them why you don't have your money. Can you tell me, please?
I would like to add that we give casinos 14 days to successfully send the withdrawal to the player.
I believe that everything will be fine and that you will receive your next withdrawals with a slight delay, but you will receive them.
If not, we will try to help you.
Hej. Jeg har ventet i 5 hverdage på at mine casinoudbetalinger bliver behandlet. Kan du rådgive mig om, hvad jeg skal gøre ved det?
Is this your first withdrawal at this casino, and is your account fully verified, please?
Try to check for any information from the casino in your account or your email. Also check the spam folder because many times the messages can end up there, actually.
We'll wait for some additional information from you.
Jeg havde én udbetaling før uden problemer. Den blev krediteret inden for 48 timer. Nu har det taget en uge. Jeg har endda en transskription af kommunikationen med en af deres chats.
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