1 år siden
1 år siden
How you explain this??
1 år siden
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
1 år siden
Thank you I really appreciate
1 år siden
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
1 år siden
Yes the 3000 arrived today in my bank account
1 år siden
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
SvarCiter1
1 år siden
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
1 år siden
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
1 år siden
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
1 år siden
How I contact with nick?
1 år siden
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
1 år siden
Hello Jaro problem solved thanks for everything
SvarCiter1
1 år siden
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
1 år siden
Yes the manager helped me and I will continue play in N1casino
1 år siden
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
1 år siden
For mig er det stadig en af de bedste adresser, selvom der nu er færre indbetalingsmuligheder end før, nyder jeg stadig at spille her. Jeg kan anbefale det.
Automatisk oversættelse:
1 år siden
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
1 år siden
god aften,
I aftes vandt jeg €2700 i N1 online casino. Efter timers diskussion med supportchatten og upload af omkring 40 dokumenter modtog jeg endelig bekræftelse fra support på, at min konto nu var fuldt verificeret, og at jeg kunne foretage en udbetaling. Jeg modtog også en e-mail om, at min konto nu var fuldt bekræftet.
Jeg gjorde dette og ville have €2700 udbetalt til min konto. Et par timer senere blev dette afvist igen, og supportchatten sagde igen, at jeg skulle bekræfte min konto og uploade bevis for adresse, selvom jeg allerede havde gjort dette for lang tid siden, og kontoen allerede var fuldt verificeret.
Disse chatbots hjælper mig overhovedet ikke, der er intet telefonnummer, og jeg føler, at jeg bliver snydt. Er der nogen måde at nå en rigtig person fra N1, som kan løse dette problem for mig?
Eller kan nogen her i forummet måske hjælpe mig?
Jeg ville blive glad for ethvert svar.
God aften alle sammen.
Automatisk oversættelse:
1 år siden
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: [email protected]
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
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