Hvad nytter et klageteam for mig? Jeg har allerede ventet syv dage, og jeg venter stadig til søndag. Hvis der ikke sker noget, tager min advokat sig af det. Jeg har før haft et problem med et kasino, og advokaten hjalp mig.
Jeg vil gerne indgive en klage, men den siger, at Captcha mislykkedes.
Så jeg indgav en klage
Vil du venligst tage et kig på min klage? Der står, at jeg skal vente 11 dage.
Hvad nytter et klageteam for mig? Jeg har allerede ventet syv dage, og jeg venter stadig til søndag. Hvis der ikke sker noget, tager min advokat sig af det. Jeg har før haft et problem med et kasino, og advokaten hjalp mig.
Hey there,
Glad to see you have such an opportunity. Good question though:
We try to use complaints as another source of information about casinos and also the other players are aware of the recent events by following the cases.
Jeg vil gerne indgive en klage, men den siger, at Captcha mislykkedes.
I'm sorry to see that.
First of all, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.
Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:
send us the error update via email at community@casino.guru:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"
I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.
Vil du venligst tage et kig på min klage? Der står, at jeg skal vente 11 dage.
Hello, I think I have the explanation; it is in the first response:
"Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience."
I'd say that's it. Kindly give it a some time. 🙏
Our colleagues from the first response team review the freshly submitted cases manually to ensure all will be ok.
Nu har de røvhuller blokeret min konto. Jeg skal først til en advokat i morgen tidlig. Jeg har taget skærmbilleder af alle kontodata. De får en heftig retssag.
Well, I honestly doubt that hefty lawsuit will be quicker than our complaint, but of course - suit yourself. Just please inform Kristina too. 🙏
However, based on the current situation, have you received confirmation that the KYC was successfully completed? It seems to me that it wasn't, so I would concentrate on the cause. I am just saying.
Ja, okay. Nej, KYC blev ikke bekræftet, fordi fødselsdatoen angiveligt var forkert. Men jeg ved, at jeg har indtastet det rigtigt, og det forekommer mig, at de ikke vil udbetale noget.
Good! So technically, if the birth date—and let's leave aside the cause of the error—is set to the correct value, are you aware of any other complications? To me, it sounds quite logical that the birth date has to be correct before the casino proceeds with the payout, but I understand you are still concerned.
Ja, det er klart. Jeg ved, at jeg har indtastet det korrekt, men der kan altid ske fejl. Og det er derfor, de har blokeret min konto og ikke ønsker at udbetale €5.000. De åbner først min konto på fredag, hvor jeg accepterer vilkårene og betingelserne, hvorefter min saldo (5.000 EUR) annulleres, og depositum på 42 EUR vil blive krediteret som sikkerhed. Og alt sammen på grund af en fødselsdato, som kunne have været arrangeret på forhånd. Det lyder helt klart som et fupnummer, for de ændrer blot datoen og blokerer derefter kontoen med det samme, så de ikke behøver at foretage en udbetaling.
For hvilket æblefirma?
Hvordan Apple virksomheder Online Casino NV Casino
Jeg har et problem med Legiano.
Mit beløb bliver stadig udbetalt, men support taler igen om de mystiske 30 dage...
It does not belong to this thread, I reckon. Can you instead continue here 👈, please?
It would be best, at least in my opinion.
Ja, det er klart. Jeg ved, at jeg har indtastet det korrekt, men der kan altid ske fejl. Og det er derfor, de har blokeret min konto og ikke ønsker at udbetale €5.000. De åbner først min konto på fredag, hvor jeg accepterer vilkårene og betingelserne, hvorefter min saldo (5.000 EUR) annulleres, og depositum på 42 EUR vil blive krediteret som sikkerhed. Og alt sammen på grund af en fødselsdato, som kunne have været arrangeret på forhånd. Det lyder helt klart som et fupnummer, for de ændrer blot datoen og blokerer derefter kontoen med det samme, så de ikke behøver at foretage en udbetaling.
Ok, I think that even a basic common sense would come up with a very different solution to such an understandable situation; perhaps the casino employees considered the incorrect date of birth to be enough to initiate additional checks - who knows? You ought to know if they were initially willing to tell you. They did not, so instead you consider that to be a scam; well, their choice.
I would, however, expect your account to be double checked and if all else was correct and sufficient, the withdrawal should be finalized.
Ja, det gør kasinoet ikke. De siger simpelthen, at det er en overtrædelse af deres klubs regler. Ja, en løsning kunne være blevet fundet, men svindlere ønsker ikke at finde en løsning. Men min advokat finder en løsning.
I wish this solution works best for you, of course. Just out of curiosity, since you seem to be very quick with the laws, how come you play outside the GGL regulations? Looks like you come from Germany, so I find it worth asking. Too many regulations for my taste, to be honest...
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
