OnLuck Casino – generel debat (side 2)

Betalingen har været markeret som godkendt siden i går aftes. Da det var en bankoverførsel, venter jeg dog et par dage mere for at se, om den rent faktisk ankommer.

Der sker ingenting. Du bliver bare afskrækket.

Jeg modtog en e-mail fra Onluck den 24. december, hvori det stod, at min udbetaling var blevet behandlet, og at pengene allerede var på min konto. Pengene var der selvfølgelig ikke. Jeg tjekker på mandag, om pengene rent faktisk er blevet krediteret; hvis ikke, indgiver jeg en klage.

Jeg får det samme svar hele tiden. Finansteamet arbejder på det. Det føles alt sammen som en løgn.

It was the holidays, and from what I saw, you made your withdrawal request during that time. You have to be patient and understand that the casino couldn't process withdrawals during those days.

I believe you will get your money.

What has the casino told you so far, only that they are working on it?

At den bliver udbetalt den 26. december.

De tager virkelig meget lang tid at behandle en udbetaling. Men det var helligdage og weekend. Jeg anmodede om min udbetaling den 16. december, den blev behandlet den 24. december, og i dag var den på min konto. I starten føltes det også som en løgn for mig, men vær tålmodig, du får dine penge.

Okay tak

Alle udbetalinger fra casinoet er blevet annulleret. Jeg har brug for hjælp. Hvordan kan disse svindlere endelig stoppes?

Sådanne løgnere

Som om det nu ville virke.

Unfortunately, if it was a system error, then it's the casino's fault. But I see that you've requested another withdrawal. We give casinos 14 days to process withdrawals, and if they fail to do so, you can turn to us. 

Try to give it some time, because as another player said, it was a holiday and a weekend, and casinos often don't process withdrawals at that time.

Desværre tager du fejl. Udbetalingerne fra den 24. og 25. december på i alt €1200 blev afvist uden forklaring. Den nye udbetaling på €100 er fra i går. Fem dages venten uden svar eller behandling.

You posted a screenshot where the casino wrote that it was a technical error, so what's the deal?

The withdrawals that were rejected and from what date they are, the casino obviously didn't process them either, and maybe a lot of people were on vacation, it was a holiday. I'm not surprised if you didn't get a response. 

You just have to be a little patient.

Problemet er, at begge udbetalinger fra den 24. og 25. december blev annulleret uden forklaring. Først efter jeg kontaktede dem, kom de med løgnen om tekniske problemer. Nu har jeg anmodet om en ny udbetaling, og de siger igen, at det vil tage 48 timer. Det er sådan en løgn. Så er der flere helligdage, og jeg bliver bare ved med at vente.

Withdrawals sometimes even during the time when there are no holidays do not take a few hours or days. Sometimes it takes a little longer. It also depends on the payment method. 

Of course, around Christmas, New Year's, and so on, I think many players expect longer processing times. In addition, as I mentioned, weekends are often not a time for processing withdrawals. 

Casino employees also take vacations, so there may be fewer people in various departments. 

If you do not receive your money within 14 days of submitting your first withdrawal request, I told you that we would try to help you.

Even another player wrote to you that their withdrawal processing times are longer, but that the money should eventually arrive. So I certainly wouldn't expect it to take 3-4 days. 

Keep a cool head, don't gamble with the money, and wait. I think it's better than stressing out.

Alt er forståeligt. Alt giver mening. Men at sige, at pengene ankommer efter 48 timer, selv på helligdage...

At så annullere, ikke give nogen begrundelse, så sige, at der var tekniske problemer, og så kræve yderligere 48 timer er simpelthen én ting: uprofessionelt.

Jeg håber, de kan hjælpe mig om 10 dage, for der er allerede gået 4 eller 5.

Yes, I understand that if a player is given a timeframe, they stick to it.

I would say that in this case, I wouldn't do that and rely on the casino telling you that you'll have your money in 48 hours.

Just some advice so you won't be disappointed. 

Så der sker ikke noget før den 6. januar 2026. Men forhåbentlig kan de hjælpe mig her, hvis casinoet fortsætter med at lyve.

Tak 🙂