PalmSlots Online Casino – generel debat (side 2)

Hello,

I think that the moment you were able to verify your account as an Aussie player, you should be ok.

Thank you for letting us know, feel free to get back with any information. I hope it will be alright.

Hi Radka, So they say they paid me on the 23rd - its now the 28th and nothing received yet, They said to follow up with my bank, but would not give me any transaction details or even country that sent the payment as "they can not give that information". I can't go to my bank with virtually no information, so will wait a few days. I will keep you updated. Thanks, Kirsty

Hi Kirsty,

I don't like this, I think that an honest casino can provide the transaction ID if necessary. But I agree that it's a good idea to wait a bit. The transfer may have been simply delayed, well, we shall see.

I will wait for your update.

Dette online casino er mindst lige så dårligt som alle de andre!

Men det værste er, at jeg har en chat tilgængelig Minutter senere kan jeg ikke finde nogen chat på min konto nogen steder, hvordan fungerer det venligst? Når jeg har indbetalt så mange penge, forventer jeg en service, som jeg bestemt ikke finder her

Hello,

it's the message chat symbol on the lower right part of the site:

Can you try that out, please?

Hi Radka, just an update, they are now escalating to the relevant team, as still nothing received. Withdrawal shows as processing and they say it shows until my bank accepts transaction. Not sure how they figure that out, and will not even tell me which country transaction comes from, and are blaming my end for delay, but I have received payouts no problems before. Will update when received any news / money. Regards Kirsty

Hello Kirsty, it is really strange. Then I would ask them for providing you the transaction ID. Have you ask them? As I can see, you already know where to submit a complaint on our website. You say that it's been a couple of days ago. In case your issue last longer than two weeks, don't hesitate to submit it. Thank you for keeping us informed. 

so my money has again been returned and they sent me this: "Please note that the withdrawal was canceled because you used a wrong SWIFT/BIC code. The funds are now back in your gaming account, and you can request a new withdrawal."

My Swift code is correct - but there is nowhere to put the BSB number. I have tried with both the swift code and the BSB and both rejected (I am keeping screen shots). Now when I go to withdraw it wants me to verify my account, I upload all the documents, take the photo and get the green tick with complete (screen dumped this) and go to withdraw only to find it wants me to verify. Do you think I need to put complaint in??? Its been a month today since I went to first withdraw.

Thaks for this service

Kirsty

Hi Kirsty, It's been quite a while and I see your difficulties are repeating. Yes, I would submit a complaint. Some of our colleagues from complaint team will take care of you and you may find the root of the problem. Maybe it's just a glitch or some kind of incompleteness when entering information via Internet banking. I'm wondering myself what it's all about.🤔 Colleagues are more familiar with such steps, I hope they will give you more advice. Don't forget to inform us here about the progress. Thank you

Hello Kirsty, one more thing came to my mind. What about putting spaces in entering a numeric code? One user has recently mentioned that due to putting spaces in the code his withdrawals were denied due to that. Can you have a try?

I also made a little search regarding to BSB which is used in Australia

"....BSB codes vs. SWIFT/BIC

Similarly, you may be wondering if BSB numbers and SWIFT/BIC codes are the same. Both BSB numbers and SWIFT/BIC codes achieve the same goal: to identify where you are sending money to, but they are not the same. The biggest difference between the two is that BSB numbers are used for domestic purposes, whereas SWIFT/BIC codes are an international network. For international money transfers, both a BSB code and a SWIFT/BIC code are used. ...." here you can read a little more but I don't know what bank do you have. Keep this information as general.

If you already tried with BSB and also without, then I would really focus on not putting spaces.

Det, der især irriterer mig, er, at der ikke er nogen chat, at tabe er i hvert fald dagens orden!

Jeg kan kun fraråde at spille her! Jeg mener Palmslot!

Hello,

the chat is there:

Are you able to connect with the operator, please? According to our review, there should be somebody available 24/7 🤔

Chat kan stadig ikke spores for mig!

Et kasino uden chat er ubrugeligt!

Hello,

what do you mean, please? Can you see the chat icon in the right lower corner? Maybe no chat operator connects to you?

Hi Radka, have submitted another withdrawal which shows as processing. I used my SWIFT code and then Account number as there is only space for two sets of numbers. Other casinos ask SWIFT, BSB and Account number. I will let you know how I go. They did not reply to my emails, but placed the money back into my account. They have fixed my verification so I was able to request another withdrawal. Thanks. Kirsty

Hi Kristy,

that sounds like good progress to me, thank you for getting back to us! 

So let's hope that the casino will fulfill the withdrawal with ease at least for the second attempt. I have to add though that I find it quite silly that the casino is unresponsive in such a situation.

Jeg vandt en jackpot på 5000 EUR ved at spille "King of the Jungle - Golden Nights Bonus" på dette casino den 11/06/22. Gevinsten var kun synlig i spillet, ikke i de andre spil og ikke på casinokontoen. Jeg spurgte selvfølgelig med det samme og fik svaret fra chatten, det ville blive givet videre og tjekket. Beløbet var stadig synligt i spillet i et par dage, efter 3 dage var det væk. I mellemtiden har jeg skrevet en e-mail til supporten og er blevet mindet om det mange gange. Jeg har hverken modtaget en bekræftelse eller et billetnummer eller nogen information - før i dag. Chatten giver altid den samme information "vi tjekker stadig". Hvad kan du tjekke i 3 uger? Hvis jeg har brudt nogen bonusregler eller noget andet, så fortæl mig det. Bare det at spille død ser meget uprofessionelt ud og giver indtryk af, at du ikke ønsker at udbetale. Det handler ikke engang om en udbetaling, det handler kun om, hvor beløbet er blevet af. Jeg har ikke længere noget håb om at få pengene eller i det mindste en del af dem.

Hello there,

no update, so is everything ok with PalmSlots now? 🙂

Hello there,

my congratulations on the Jackpot! If I may speculate a bit I would say maybe the game provider is checking out your gaming history, because normally the jackpot is paid by the game provider. If so, the casino simply has to wait for the end of the check.

I agree that you should get more details and preferably a deadline, so you can feel less tense, on the other hand, it would be only a guess since the casino is not involved, and it also explains why the amount is not shown anywhere. I truly think that it is all up to the game provider now.

You may try to ask the casino about that. 🤔

Hej Radka,

Tak for lykønskningen og det interessante og flotte bidrag. Jeg har skrevet adskillige e-mails til kasinoet i løbet af de sidste par uger, og lo og se, i dag fik jeg et svar. Problemet ville være blevet løst, og jeg kan nu afslutte med at spille spillene. Det gjorde jeg også og tog selvfølgelig screenshots før og efter. I starten var min konto sat til 0, da jeg loggede ind, ligesom før. Så jeg åbner spillet, og jeg har en saldo på 5000 EUR (jackpotbeløbet). Så jeg er færdig med at spille gratis spins, uden at huske at have haft nogen. Men OK. Der er gået 3 uger, måske husker jeg ikke rigtigt. Og efter afslutningen af de gratis spins er saldoen: 0 (NUL). Jeg tager selvfølgelig også et skærmbillede af det. Jeg sendte selvfølgelig straks begge skærmbilleder til casinoet med mit svar. Så desværre er intet rigtigt. Jeg kan kun vente på det næste svar nu. Det kan kun være et spørgsmål om uger... Jeg kan selvfølgelig ikke være glad for sejren under disse omstændigheder. Han eksisterer ikke. Det er en skam, fordi PalmSlots tilbyder mange af mine yndlingsspil. Jeg har spillet i et par år, og jeg har vundet større beløb, men intet lignende er sket for mig før. Jeg vil ikke give op og vil poste en opdatering her, så snart der er noget nyt.

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