PalmSlots Online Casino – generel debat (side 3)

Hej,

Nej desværre ikke. Jeg har lige sendt et detaljeret svar på Radkas indlæg. Kasinoet svarede, men der er stadig ingen tegn på at vinde... Jeg vil følge med. Håb dør sidst

Mange hilsner

Eveline

Hej, I Error1905 indsatte €300 på palmslot og modtog en 200% bonus. Har bragt min konto op på næsten 2800. Nu og da lavede jeg en bonusjagt, hvilket betyder at samle gratis spins for at spille alt bagefter. Ikke første gang. Lav et samlet gratis spin på Book of Shadows i dag, det betaler mig €80, kun fortjenesten er ikke reserveret, og min konto er stadig på nul €. Tror måske en fejl. Så går jeg til et andet spil Fate of Olympus og igen, gratis spins-kredit er ikke reserveret, og intet kan ses i bet-id'et. Jeg har stadig 67 forskellige gratis spins til en værdi af næsten €2800. Jeg går til de spil, hvor jeg har samlet gratis spins. Alle gratis spins er der, men gevinsten er ikke reserveret. Den 27.11.22 kl. 12.36 var min saldo nul, og kl. 12.41 blev min bonus slettet. Men jeg har stadig de uåbnede gratis spins. Kan du hjælpe? Det er trods alt omkring 2800 €. Jeg er ikke bekymret for en udbetaling, men vil gerne spille på mine spil.

Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening

Hello Eveline,

so it's sort of a technical problem. Well, sorry for that.

I wish I could say something inspiring or comforting, but sadly you truly have to wait again 🙁.

Will looking forward to especially positive updates! Casino with such a good reputation should be good at solving issues...

Hello,

I would not be surprised if the casino states that you violated the terms and conditions. Many casinos see this strategy as forbidden. Though I believe that you should be informed about that, in order to stop applying it.

Ask the casino and let me know, please.

Hi BarneyTheAngus,

I honestly do not know what should I say now. I truly do not understand what is causing so much trouble.

I lost track of how long are you trying to withdraw, maybe the complaint will help. Feel free to submit one here.

Don't lose faith, it's a decent casino and there must be some way!

Hello Radka,

after sending my screenshots and reply to PalmSlots I received an answer, but not the one I wanted. I was asked once again to finish the free games and provide screenshots and the browser name, which I had done before. I told them I already had provided the information requested including browser name. Today I received another reply, once again asking me to provide screenshots. My answer was not very friendly as you can imagine. I've sent both screenshots of 27/11 again and a new one of today showing that there is no game to finish and nothing more to see than the balance of 0.0. I can't help but assume that they are simply delaying everything to wreck their customer's nerves.

Kind regards,

Eveline

Hello Eveline,

I'm not sure whether any screenshot can fully explain the problem at this point because it took you nowhere, from my point of view.

I feel that the easiest solution would be to set up sort of a conference call where you can "share the screen" so you can show the casino that there is no game you can finish and the balance is zero.

Must be truly a test of your patience, so would try to suggest this call to the casino, alternatively, you can record a short video.

What do you think?

Hej Radka,

Tak for dit hurtige svar. Der er ingen ufærdige spil. Jeg prøver at forklare dem det hele tiden. Jeg tror også, at jeg gjorde det meget klart. Så vidt jeg kan huske, eksisterede dette problem ikke fra starten. Det kan jeg foreslå, god idé. Jeg har lidt håb om, at dette vil gøre noget. Du kan ikke se andet end spilgrænsefladen.

Med venlig hilsen

Eveline

PS: Jeg vil gerne ændre mit brugernavn. Er det muligt?

Hi, in case you need help regarding to the new username, contact me please here or via email magdalena@casino.guru 🙂

Hi Magda,

yes please. I don't know how to change the user name. Thanks in advance.

LG

Eveline

Hello Eveline 😉, your username has been changed. You can't do it yourself. It must be changed in our internal system. Stay well✨

thanks a Lot 😊

Hej Radka,

Jeg fulgte dit råd og optog en video og sendte den til support. Nu kan jeg kun vente igen. Jeg håber det hele ender godt. Jeg vil ikke indgive en klage endnu, men hvis det tager længere tid end et par dage igen, vil jeg.

Hilsen og endnu en gang tak for hjælpen indtil videre. Eveline

Hello Eveline,

thank you for this update, and don't worry about the complaint, if you don't feel it's necessary at the moment, no pressure.

I'll wait for another progress and hope that the casino will soon understand what's the issue. Sometimes, when I'm reading complaints, I find it hard to comprehend some nuances, it makes me realize that not everything can be easily described in words. So I got the idea with the recording 🙂

Have a god one and keep us posted 🤞

Hej Radka,

Jeg har nu indgivet min klage, som jeg er sikker på, du kan se. Selvom kasinoet måske ikke kan hjælpe det, er min tålmodighed slut. Opdatering følger, så snart der er noget nyt.

Med venlig hilsen

Eveline

Hello Eveline,

I saw and check it briefly. Seems that the casino is now engaged in the conversation, at least with you.

I'm eager to see whether Peter will get a reply as well.

For now, have a good day. 🙂

Hi Radka, I have submitted complaint as my withdrawal was returned for the sixth time. This time it was not "cancelled" but "attempted". The casino no longer sends me emails with any information and just returns money to my account. They also do not reply to emails I send. Chat are polite enough but unable to assist. Initial withdrawal was two months ago now, so enough is enough. Thanks for this service, Kirsty

Hi Kirsty,

that sounds very alike to my experience with PalmSlots. No answer by Email and Chat mit being helpful. I also filed a complaint as my winnings had disappeared. Hope you get your money soon!

Eveline

Hi Kristi,

that's a wise decision and I hope that we will help sort the issue out.🤞👍