Pistolo Casino – generel debat (side 9)

Does it mean that you received your winnings at the end, though?

Yes All resolved ,Thanks Casino guru

Jeg foretog min første udbetaling fra Pistolo Casino på 390 euro! Jeg er på andendagen! Tror du, jeg bliver nødt til at lide for at få mine penge?

And is your account already fully verified or not yet?

It also sometimes adds to the waiting time when they need to verify you first, you know.

Ifølge virksomheden kræver min konto ingen identifikation.

Understand.

How is the situation now, please? Any updates from the casino?

The situation is not good! Yesterday they told me that my withdrawal has been processed, tomorrow it will appear in my account! Today another live chat person told me that there is a large volume of requests and it will be delayed. I don't know what to believe anymore! It's a shame! I have opened a complaint for so many days and you haven't responded.

Unfortunately, as explained in your complaint, our team is unable to intervene before the 14-day time period passes, you know, so that is why no one responded to your complaint.

I hope, though, that it really be paid out soon, whenever they process all the requests.

The 14 days have been passed ! Are you kidding me ? Been waiting more than two eeeks

Hvis du svarede hurtigere, ville du hjælpe mange mennesker! Jeg har allerede ventet i to uger på min himmelfart, jeg gider ikke sidde her og vente længere! Du hjælper ikke på nogen måde! Jeg beklager.

When exactly did you request the withdrawal, please?

I will check with my colleague to have a look at your complaint as soon as possible.

Also please know that we have to deal with hundreds of complaints every day, and it is impossible to reply to each one of them every day.

13 days ago

Please write the exact date.

God aften!

Jeg har et problem med en betaling fra Pistolo Casino.

Jeg har ventet siden søndag.

Er det pålideligt?

Jeg taler med dem, og de bliver ved med at sige, at de kommer ind, og at jeg ikke skal bekymre mig.

May I ask if your account is already verified and if this is your first withdrawal attempt at this casino?

Hopefully they will really do so, as they say, of course.

De har ikke bedt mig om at bekræfte min konto.

Ja, det er den første opstigning..

Først sagde de, at det ville tage tre dage, og efter tre dage sagde de, at de havde travlt og skulle vente.

Oh, so they told you that there have been many withdrawal requests and that they are overloaded?

This actually can happen sometimes, you know; we have seen it before. Let's see on Monday how it will be then. Let us know, please.

What you replied does not seem to track I notice the screenshot given appear to match what the player says. And he mention a video. I read ypur reponse I see you understanding of the game is very much flawed I hope you corrected yourself but it appears you haven't.

I don't think your serving any justice in this approach

Hej, jeg har ventet på en gevinst fra Pistolo i 9 dage, og stadig intet. Kundeservice bliver ved med at fortælle mig, at det bliver tjekket. Har du nogle råd til, hvad jeg skal gøre? Tak.

Have they informed you about what they need to check, though?

Sometimes the verification is in the middle, but also some checks from the game providers need to be done if applicable, you know.

Let us know, please, what exactly they told you about all this and if your account is already fully verified.