Play Fortuna Casino – generel debat (side 2)

Han beholdt 3450 euro og indrømmede ikke noget

Fine. It seems that you are convinced that Play Fortuna Casino decided not to pay out 3450 euros.

Do I understand that the casino has not yet provided you with an explanation saying what you eventually did wrong?

Why don't you complain about Play Fortuna too, please? I would certainly do so. In this case, there is an even higher chance of casino cooperation than the other one you have complained about.

Play Fortuna betalte mig ikke 3450 euro uden forklaring, regningen forsvandt bare, det var i begyndelsen af ​​dette år uden forklaring.

Umm, I truly don't follow you here. 🙁Could you please help me understand why you're putting in so much effort now, after such a long time has passed, rather than earlier? At this moment, I fear to say there is nothing left to add.

"Jeg har et lignende problem med Play Fortuna (login: dimaze952). Den 21. september 2026 anmodede jeg om en udbetaling af 15.000 rubler. Casinoet sendte en kvittering med status "Afsluttet", men pengene ankom aldrig. VTB Bank afviste transaktionen i henhold til føderal lov nr. 115 og returnerede pengene til afsenderen. Support (Maximilian) har været i stå i to uger og har krævet en video af min bankapp (som er usikker) og henvist til "finansafdelingen". De har ikke foretaget betalingen og vil ikke tilbyde en ADR-udbyder. Jeg anmoder om en udbetaling i USDT TRC-20."

If VTB has confirmed that the payment was rejected and returned, the casino’s "Completed" receipt doesn’t resolve the missing withdrawal. The important question is whether the casino or its payment provider has received the returned funds and can arrange another payout.

Do you have written confirmation from the bank showing the return date and transaction reference? Also, has Play Fortuna agreed to your request for payment in USDT, or is that still awaiting a response?

Your concern about recording your banking app is understandable. Ask whether an official bank statement or return confirmation would suffice instead, and never include login credentials, PINs or security codes in a recording.

Since you requested the withdrawal on September 21 and it remains unpaid, I recommend submitting a complaint through our Complaint Resolution Center. Our team can assess the payment records and the casino’s handling of the return, although we cannot promise payment through your preferred method.