Polestar Casino – generel debat (side 5)

This casino will not pay you winnings or return emails. Paste the same comments in chat as well. Avoid this casino.

Hi,

may I know how long you have been dealing with the withdrawal? Well, I see the complaint is active, so I expect we will know more soon once the casino joins the thread and comes up with a solution.

Thank you for sharing on the forum; I imagine it must have been challenging!

I signed up to polestars.ca and in their terms and conditions it said that you could withdraw five thousand dollars per day. I wonh twenty six thousand dollars and tried to withdraw five thousand dollars. It will only allow me to withdraw seven hundred and fifty dollars. It has been over 30 days and I have received nothing from the casino. They have given me every excuse they can in the chat and you can tell it’s all just copy and pasted. They will not return any of my emails and now they have banned me because they didn’t like me being pushy about getting my winnings. Those winnings are my money fair and Square as far as I’m concerned, they’ve stolen my money and they didn’t like being told that so they just blocked me. I think that is the most cowardly thing I can imagine. All I want is an honest reply from them and my winnings is that you much to ask for. Here is a photo of their withdrawal terms

I understand why you feel this way.

I checked your complaint, and I can see that the casino has already been contacted. I hope they respond soon and clarify the whole situation.

If you have been waiting for more than a month, I think that is far too long to go without receiving any of your money. If the casino has a withdrawal limit in place and decided to reduce it, I know that can sometimes happen. However, they should always be able to explain clearly why they made that decision.

What concerns me even more is that they reduced your withdrawal limit and still have not sent you anything. I would also like to know why that is the case.

I hope our team will be able to get those answers from the casino so your case can move forward.

I am still waiting for them to pay me I redid the KYC verification and emailed them to let them know like they requested and again I am ignored. When they banned me I had 8827.00 in my wallet and 3 pending withdrawals for 750.00 each. They are saying they only owe me 8827.00 and thet includes the 3 pending withdrawals. They deducted 750.00 from my balance the days I requested those the first week of July. I am not sure why they would think the 8827.00 would include that money as everyone knows a withdrawal is deducted from your balance when you request it and reversed if you cancel it. So either way if they cancel the 3 pending withrawals 2250.00 would return to my balance or process the 3 pending withdrawals and I would receive the 2250.00 and the 8827.00 would still be in my wallet. So they owe me 11077.00. Unless it is the persons first day at there job dealing with me I do not understand how they come to their conclusion of what they owe me?

Sure, it doesn’t really make much sense what the casino is telling you, if it’s really the case that they aren’t including those three withdrawals that were active. So, as I mentioned before, we’ll have to wait for our team to look into it, and definitely mention this point in your complaint.

I hope you’ll receive all of your money, and not just the portion that they somehow deducted or withheld.

I am still waiting now 45 days and no reply from them KYC verification done 3 times. Got a withdrawal after the first verification of $750.00 Had evacuate our home due to forest fires and thankfully I have enough trailers to get our animals to safety. Other ranchers do not have the trailers. My winnings would allow me to rent more stock trailers from alberta and get so many animals to safety. I informed polestars of this and begged to release my winnings to save peoples livelihoods and animals lives and they are ignoring me even though I have done the KFC three more times. They said they would pay me immediately. There are animals in serious danger watch the news in BC and you will see how much trouble we are in. If they pay me today July 24th and I can get trailers dispatched before the weekend I will remove the posts and let readers know what the situation is here. Please send good vibes we need it right now our province is in an emergency state and polestars are ignoring my plees.

Even though I’m genuinely sorry about your situation, I don’t think this is something that will necessarily convince the casino to change its position. Unfortunately, you’ll just have to be patient, even though I understand that you’ve already been waiting for quite a long time.

I think the best thing you can do is let our team continue handling the situation. It’s clear that you haven’t been able to reach a positive outcome on your own, which is unfortunate.

However, I don’t think that sharing stories like this will necessarily persuade the casino to change its mind.

On July 18th they safd they had all the documents and would process my payment then on the 22nd some other incompetent person asked for my documents again. I have 7 emails asking for all thr same ducuments and 5 saying they are approved. I am still waiting for my money and it is August 1st. I will hope and wish that these people get everything they deserve in life for treating people the way they do. As far as I am concerned they stole my money at one of the worst times in my life. We are running from forest fires our province is on fire and these unkind people are real pieces of work with no compassion. I will make it my mission to see that they pay for what they are doing to players. I am starting to believ they can not afford to pay 10,000.00 or they would have long ago. Or they are just complete jerks that like to upset people. I have never waited more than 72 hours for payment it has been over 45 days.

I hope it will now only be a matter of time. I know you’ve already been waiting for quite a long time, but since our team is also communicating with the casino, I hope it won’t take much longer.

I honestly don’t know what else to add, as I think we’ve already discussed this situation quite a lot. I almost feel bad telling you to be patient again, but unfortunately, the only thing you can do for now is continue waiting, as our team is still working on the case and communicating with both you and the casino.

So we’re over 60 days and I’m still waiting for my payment. They’ve acknowledged that they have got all of my documents and that they’ve been approved and they would pay me immediately still waiting. This is my life. This is what I’m having to deal with and the money that they owe me could be helping families as well as animals and they don’t care as far as I’m concerned it’s theft. They’ve stole my winnings. I would tell everybody to run from this casino as fast as you can do not put any money in here because you’ll never get it back.

I can see that there is still something being discussed. At the moment, it seems to be related to your driving license, and it's currently the casino's turn to respond.

Yes a drivers license I sent 2 because I just got married. Nobody there can figure that out. I’m not sure why I am surprised it’s pretty obvious nobody can figure much out. Both have the same photo and DL #. I am blown away here is a chat photo from July 18th saying it is being processed the lies these guys come up with are crazy. How do you tolerate that treatment?

Your situation is still being handled. I’m just commenting and keeping an eye on what’s happening with your complaint. I think that our team knows what they need to do.

Do they it has been 6 weeks now? They have asked them questions and they have not answered any if them. Polestars just replies whatever they feel like saying. This is going no where and quite frankly I thought more progress would have been made. Polestars quit speaking to me once they had all my verification done. They only want to speak to you but they are not held accountable to answer any questions your team asks. We are going around in circles and I am wondering if anything will be done. Whoever runs this casino should be investigated because it is shady shady shady.

I know this is frustrating, especially when the casino doesn’t answer some points directly. Of course, the casino also has a certain amount of time to respond, and sometimes they may only reply towards the end of that timeframe, which can make the whole process feel even longer.

Unfortunately, that part is outside our control. Our team can continue trying to help and move the complaint forward, but we can’t influence how quickly or how thoroughly the casino responds.

If the discussion keeps going in circles and the casino continues avoiding the key points without any real progress, then at some stage the complaint may have to be closed accordingly. But as long as there is still a reasonable chance of resolving the situation, our team will keep trying.

Closing a complaint is easy, but if waiting a little longer could actually help bring the case to a proper conclusion, I think it makes more sense to give it that chance, even though I understand that you’ve already been dealing with this for quite long time.