Ja, det ser bestemt ud til, at casinoet har nogle problemer. Jeg håber bare, at det bare er noget midlertidigt, som en masse udbetalingsanmodninger på én gang, og intet mere. Det kan ske nogle gange, da mange medarbejdere nu er på ferie, ikke?
Under alle omstændigheder så jeg, at det omstridte beløb i din klage er anderledes, så var det måske en fejl, du har begået, da du indsendte den?
Bare for at sikre os, at vi har de rigtige oplysninger der.
Jeg håber, at vores klageteam finder ud af, præcis hvad der foregår, og at dine gevinster snart bliver udbetalt. Bare vær tålmodig. 🙏
Yeah, so that definitely looks like the casino has some issues. I just hope that it is just something temporary, like a lot of withdrawal requests at once, and nothing more. Might happen sometimes, as now many employees are on holidays, you know.
Anyway, I saw that the disputed amount in your complaint is different, though, so was it some mistake that you've done when submitting it, perhaps?
Just to make sure we have the right information there, actually.
I hope that our complaint team will be successful in finding out what exactly is going on and your winnings will be paid out soon, for sure. Just, please, stay patient. 🙏
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