Posido Casino – generel debat (side 28)

How long did it take to get your first withdrawal? I am currently facing the same problem and am on day 19 without receiving any yet

May I firstly ask, please, if everything was okay according to the bonus terms?

Like the maximum withdrawal from that bonus and so on? Do you have this information about how much it is?

Of course, I believe that they should already address everything regarding your withdrawals, as it already takes way too long.

Perhaps our complaint team could investigate the matter together with you and find out what is really taking this long.

What do you say?

Here is the link for you where you can submit your complaint if you wish to. Please explain in detail the whole situation so we can start to work on it.

There were no conditions upon withdrawal and they have assured me the financial department are processing it, but it is almost 3 weeks sense first withdrawal. All my bonus money is real balance now so it wouldn’t be anything to do with a bonus expiring.

like I said I still have $4900 to withdraw but can’t due to the 3 pending withdrawals

Yeah, so that definitely looks like the casino has some issues. I just hope that it is just something temporary, like a lot of withdrawal requests at once, and nothing more. Might happen sometimes, as now many employees are on holidays, you know.

Anyway, I saw that the disputed amount in your complaint is different, though, so was it some mistake that you've done when submitting it, perhaps?

Just to make sure we have the right information there, actually.

I hope that our complaint team will be successful in finding out what exactly is going on and your winnings will be paid out soon, for sure. Just, please, stay patient. 🙏

The amount I have entered in my complaint is correct as I stated in the first message that I am waiting on 3 payments of $700.

No worries at all. I just thought you would like to withdraw all your balance from there.

We'll try to help out with this amount then.

Any news?

If I could withdraw the full amount that would 100% be preferred. The exact amount including pending withdrawals is $7975.60. I have still not received the first withdrawals. I also haven't heard from the complaint team about this situation.

I am becoming anxious as this is a lot of money to lose.

Our complaint team can help you to withdraw the whole amount; of course, you just need to state it in your complaint.

I see that Katarina is working on it, so just mind the timer, please. We have many complaints we need to deal with every day, you know.

Understandable, fingers crossed we get this figured out

Jeg har ventet i 32 dage på 500 euro, og hver dag fortæller de mig de samme ting ... og de har også blokeret kontoen ...

Hvorfor blokerede de dig?

That's been quite a long time, indeed.

Have they finally located your account, though?

They wrote in the complaints thread that there was some issue. 🤔

Hvilket problem?

The casino has written that they couldn't find your account.

Is it all good now?

After 24 days, I finally got paid my first 3 withdrawals, let’s see how long it takes to get the remaining

Jeg aner det ikke.

Jeg vandt 500 euro og foretog en udbetaling efter 3 dage. Jeg loggede ind, og de havde blokeret kontoen. Det er 34 dage siden, og de siger stadig det samme til mig: Jeg vil modtage mine penge snart. Vi taler om det værste casino, der findes.

Finally some good news. 

I probably wouldn't get my hopes up and get ready to wait for the same time again. At least now you know how things work in this casino. 

However, fingers crossed that you will have all your money as soon as possible.🤞

Romi asked you a question. Can you show me the casino email you registered with when you say it's the one you provided in your complaint?

Jeg sagde jo det. Dette er min e-mail, jeg har to e-mails, hvad forstod du ikke, ikke sandt???