Rabona Casino – generel debat (side 30)

Hello Jaroslav,

I will answer your questions in a few days. At the moment, I do not have the energy to continue dealing with this matter.

A second complaint against Rabona, which I submitted through another platform, is also currently being processed.

If this issue is resolved within the next few days, I will be happy to answer your questions.

Regards

I'll be glad when this whole thing gets resolved, whether here or somewhere else. The important thing is that you get your money. 

Unfortunately, there has been no progress so far. Rabona responded to the complaint on another platform, but to me it looks like they are only doing this for appearances.

Personally, I have never seen scam tactics like this in my entire life.

By the way I am on day number 9 right now 😬👍

Sure, sometimes casinos deliberately drag things out and do everything they can to delay the process as much as possible so the player loses. But the important thing is to persevere, and I believe that since they responded on another platform, things will turn out well in the end.🙂

They're clearly dragging this out to delay the process. They need to respond by tomorrow, as the complaint deadline is about to expire.

Tomorrow marks day 12. In six years of online gambling, I've never experienced anything worse than this.

It's disappointing and unprofessional to see a company operate this way.

After 12 days, the payment finally arrived today.

I immediately emailed them and requested the permanent closure of my account. I'm done with this website for good, never again in my life.

At least that’s some good new, I’m glad you finally got your money, even though it was a struggle for you.

I hope situations like this don’t happen again, at least I really hope so.

All the best.🍀

Hej godt.

Jeg har anmodet om en udbetaling fra Rabona flere gange, og jeg kan ikke hæve min saldo.

Jeg har prøvet i omkring 7 måneder, via chat, e-mails, men jeg kan ikke få det til at virke.

Kunne du hjælpe mig?

Hello. My first question would be whether the casino has given you any reason for why the withdrawal has been taking so long.

This certainly doesn’t sound like a normal waiting time, so I’d expect there to be some explanation for the delay. Do you still have the money in your casino account, or has its status changed in some way?

Could you please tell me a bit more about what exactly has happened so far? Once I understand the situation better, I’ll do my best to guide you and, if appropriate, recommend submitting a complaint.

Jeg har ikke adgang til min konto.

Det hele startede i december 2025, da jeg anmodede om en udbetaling, som blev accepteret.

Så snart min udbetaling er indsat, anmoder jeg om en ny, større udbetaling på 500 euro, og den bliver også accepteret.

Så snart denne udbetaling var krediteret min konto, anmodede jeg om en ny udbetaling på 500, men fra den 17. december 2025, hvor jeg anmodede om udbetalingen, og indtil den 14. februar 2026, modtog jeg ikke en e-mail, der bekræftede, at udbetalingen var blevet annulleret. Siden da har min konto vist sig som "suspenderet", så jeg har ikke adgang til den.

Jeg kontaktede dem via chat, og de fortalte mig, at jeg ikke havde nogen saldo på min konto, mens jeg i virkeligheden burde have €2.722,96. Faktisk, hvis jeg ikke havde nogen saldo, ville jeg ikke kunne anmode om den udbetaling på €500, som de annullerede. Da jeg forklarede dette, bad de mig om at kontakte dem via e-mail, da de ikke havde adgang til min konto.

Jeg anmodede om en refusion af min saldo via e-mail, da jeg ikke har adgang til min konto. I e-mailen fortæller de mig, at min konto fungerer perfekt, og at jeg kan få adgang til den. De beder mig om et skærmbillede, der viser, at jeg ikke kan få adgang til kontoen, og giver mig endda en ny adgangskode, men dette giver mig ikke adgang.

Jeg fortæller dem, at jeg ikke er interesseret i at få adgang til kontoen, kun i at hæve min saldo, og de svarer: "Så snart vi har et svar på denne anmodning, giver vi dig besked med det samme." Dette er sket flere gange, og jeg får aldrig yderligere svar, medmindre jeg skriver til dem igen, hvilket betyder, at jeg starter processen forfra.

Sure, thanks for explaining the whole situation. In your position, I’d probably submit a complaint with us and see where the case goes from there.

If you’re unable to log in to your account, while the casino keeps telling you that everything is fine but doesn’t really address the issue with you any further, that can be quite difficult to resolve on your own.

Hopefully, our complaint team will be able to take a closer look at what’s happening and help clarify the situation.

Also, the fact that the casino took your money is certainly something that deserves a closer look. I’d definitely leave this for our complaint team to review and investigate properly.

Here you can find a link for a complaint form.👈

Hi everyone,

I’m looking for advice about an unresolved sports betting Cash Out dispute with Rabona.

During a live event, I selected and confirmed an available Cash Out offer of approximately €15,600. The request remained pending for significantly longer than my usual Cash Outs. While it was processing, a subsequent goal was scored, and the request was then rejected.

I later completed a Cash Out of approximately €1,165 on the same bet. The difference I am disputing is therefore approximately €14,435.

I do not know the exact processing duration because Rabona has not provided the server records. I have a screenshot taken before the subsequent goal, but it does not show the €15,600 offer. The exact amount and processing history need to be verified from the operator’s logs.

Rabona’s VIP team referred to Section 16.18.1, which states that a successful Cash Out request results in immediate settlement. My unanswered question is which specific contractual condition and technical event caused the first request to be rejected after it had already been submitted and remained pending.

For comparison, LibraBet’s terms expressly explain that acceptance is not guaranteed and that a request can fail if the market suspends before processing is completed. I understand those terms do not apply to my Rabona account. I asked Rabona where an equivalent condition was disclosed in its own applicable terms.

I have repeatedly requested:

- The recorded Cash Out amount and server receipt timestamp.

- The request’s status changes and processing duration.

- The subsequent goal and market suspension timestamps.

- The rejection timestamp, technical reason and any error code.

- The precise contractual provision applied to this situation.

For over a month, I have contacted support, the VIP team and other relevant departments. Live chat confirmed escalation to the senior team, but my follow-ups have not produced the requested records or a detailed explanation.

I have also struggled to identify the appropriate external dispute resolution route. EGIS declined to accept the case because it has no agreement with Rabona. AskGamblers referred me to a regulator and later acknowledged conflicting licensing information on its own website. LCB contacted the operator’s representative without obtaining a resolution.

I am seeking a documented review of the first Cash Out attempt and payment of the disputed difference if the records and applicable terms support my claim.

Has anyone successfully obtained Cash Out processing logs from Rabona or resolved a similar dispute? Does anyone have verified information about the legal entity operating Rabona Sportsbook and the ADR provider actually appointed to handle its complaints?

I would appreciate practical advice or relevant first-hand experiences.

Thanks for laying out the case so clearly. I can see that the key issue for you is not simply that the Cash Out failed, but that you want to know what actually happened between the moment you submitted it and the moment it was rejected.

The server-side information you are asking for, the recorded Cash Out amount, submission time, status changes, market suspension time and rejection reason, would certainly be the most useful evidence for understanding the sequence of events.

I can also see that you have already submitted a complaint with us and it is currently waiting for review. I should mention, however, that this is a sports-betting Cash Out dispute, and our Complaints Team generally does not handle sports-betting-only cases. They will first need to assess whether the complaint falls within our scope.

Regarding external dispute resolution, I checked Rabona's own complaints information. Their website currently points players to AskGamblers for complaints, but since you have already tried that route and were referred elsewhere, I would not want to send you in circles again or recommend another authority without first verifying that it actually has jurisdiction over your sportsbook account.

For now, I think your request to Rabona for the exact processing records and the contractual basis for the rejection is reasonable. If they provide any of those records, please share the relevant details here, as they may help clarify what actually happened.