RealSpin Casino – generel debat (side 4)

This i have send them

And during this period you also deposited, so since the 12th of March I see that you wrote to them for the first time?

Yes

Then I would try the complaint and see what our team will tell you. 

Are you in?

Hej, realspin tilbød mig en sportsvelkomstbonus, i dag indbetalte jeg, og da jeg forsøgte at satse, fik jeg en fejl, og den fortalte mig, at jeg kan satse 0 euro, jeg kontaktede kundeservice, og de fortalte mig, at de har begrænset mig, og at dette ikke kan ændres, og så bad jeg om tilbagebetaling af de penge, jeg indsatte, og de sagde nej, og de foreslog, at jeg annullerer sportsbonussen og spillede 5 gange pengene som en indbetaling, og de giver mig en indbetaling. bonus og forbyde mig at spille det, skal de returnere mine penge, eller hvis ikke det er en svindel, kunne jeg få hjælp til dette?

Er dette sket for nogen andre? Jeg har aldrig spillet på dette casino. Hvordan kunne de overhovedet begrænse mig? Har de en rimelig grund til at gøre dette og nægter at refundere mine penge?

Hi sorry for late massage...im in 👍

It's not very fair of the casino and I asked my colleagues about it and they said you can file a complaint. We'll see if we can sort something out but it definitely shouldn't be like this. 

Do you think you can use our help?

Well, you can file a complaint and we will try to assist you. 

If you have something new, feel free to tell us. 

Besides, nothing's changed in a week? 🙂

Nothing has changed and the had not answer me then last time

Det ser ud til, at de ikke vil hjælpe mig i denne sag 🙁🙁

You still can file a complaint, as Jaro advised.

What do you say?

Unfortunately, if the issue is related only to sports betting, our team is unable to help, you know.

Absolutley i want to complain because they didint close my account when I wanted it...I think is not ok..so I want u to complain thanks for The help

Problemet er ikke kun relateret til sportsvæddemål, de gav mig en velkomstbonus på sportsvæddemål, og uden at lave nogen væddemål begrænsede de mig til at satse 0 euro i væddemål, og nu vil de ikke lade mig hæve pengene, de fortæller mig, at jeg skal gå og spille pengene i kasinoet, jeg tror, ​​jeg skal forklare det ligesom til børn, du går for at bestille en hamburger, du betaler for det, og efter at have betalt, så fortæller de dig, at de ikke længere vil købe hamburgere, og at de ikke vil købe hamburger. dine penge, hvis du ikke køber 5 pizzaer, det er en fidus, det er afpresning og alt, hvad du ønsker

In that case, please complain. We can't do that on your behalf, you see?

Please follow the instructions right here 👈 Describe the situation well ; once the complaint makes it through the initial check, you may proceed with further information.

Don't worry at all; it is not that complicated.

We understand that, I guess; however, it is always better to be honest with you right from the beginning. You are welcome to submit the complaint request and describe that matter the best you can; however, if our specialists say the withdrawal problem is bound to sports betting—which seems very likely because the casino no longer wants you to bet on sports but rather suggests casino games—the complaint won't get too far.

That's simply all we intend to say. Although I imagine it is not very convenient, you have nothing to lose by trying at least because the complaint is free.

Jeg indgav en klage, og de afviste den. Det handler ikke om væddemål eller kasinoet, fordi jeg ikke har foretaget nogen væddemål på sport eller i kasinoet hos RealSpin. Det handler om, at de tilbød mig noget, og når jeg indbetaler, forhindrer de mig i at bruge det, de tilbød mig, og nu vil de ikke give mig mine penge tilbage.

Unfortunately, as the bonus was for sports betting, we are unable to deal with such cases, even though I get your point here.

Also, when it comes to bonuses, we can't influence the casino in any way, as it is only up to them when and to whom they give the bonus, you know.

De tilbød mig en bonus, og da jeg indbetalte, forhindrede de mig i at spille både bonussen og de penge, jeg indsatte, og i dette tilfælde beder jeg om, at de betaler mig, hvad jeg indsatte, de tilbageholder de penge, jeg indsatte, og de lader mig heller ikke spille dem, det, jeg beder om hjælp til, er, at de returnerer de indbetalte penge, i enhver forretning, hvis de tilbyder dig noget dårligt, returnerer de pengene, men ikke her, her ser de ud til at tilbageholde pengene, og de vil gerne tilbageholde pengene.

So, let's try to start from the beginning.

You have deposited the money there. Right?

They didn't give you the bonus because it is not for you, or for some reason we are not able to investigate, unfortunately. Right?

What do you mean that you can't get to your money, though? Aren't you able to play with your balance or something?

I don't fully understand that.

Or do you just want to withdraw your money without wagering it? Is that what you mean, please?

If it is so, unfortunately, due to AML, I believe it is not possible to withdraw the money like this. Just imagine if everyone did the same thing; they wouldn't be able to keep the situation under control, you know.

Even though I understand your point here, that you wanted to get that bonus, on the other hand, I also understand the reason the casino doesn't allow you to withdraw without wagering.

So, as I can see, it is like a vicious circle, actually. 🤷‍♀️