Kære Casino Guru Team,
Jeg har brug for din hjælp. I begyndelsen af april vandt jeg næsten 600.000 HUF på siden. Jeg kunne anmode om det i fire dele af 150.000 HUF hver på grund af tilbagetrækningsgrænser. De første to udbetalinger tog 10 og 11 dage at modtage, hvilket ikke generede mig. Jeg så, at andre havde lignende problemer, men til sidst blev betalt. Derefter anmodede webstedet om dokumenter fra mig. Jeg vil ikke gå i detaljer om, hvor svært det var at samle alt, da de blev ved med at spørge om forskellige ting. Til sidst bad de endda om et dokument, der viste mit depositum fra februar. Den største joke er, at jeg registrerede mig hos dem i slutningen af marts, så jeg kunne ikke levere sådan et dokument. Da jeg forklarede dette til støtte, bad de mig om at bevise det. På det tidspunkt overvejede jeg allerede at bede om din hjælp, men jeg har altid troet, at det til sidst ville blive løst. Endelig, efter mange flere e-mails og omkring 100 samtaler med support, accepterede de alt på i alt 50 dage, præcis den 20. maj. Jeg overdriver ikke; hvis det er nødvendigt, kan jeg bevise det. Der var tidspunkter, hvor jeg kontaktede dem under arbejdet, fordi hele situationen var så frustrerende.
Efter dette anmodede jeg om pengene i to dele: den 20. maj 150.000 HUF og den 21. 138.000 HUF. Interessant nok blev sidstnævnte anmodning betalt inden for 7 dage, men jeg venter stadig på den første hævning på 150.000 HUF. Der er nu gået 18 hverdage, og i dag modtog jeg efter mange mails svaret: "undskyld, det er lidt forsinket, men bare rolig, alt er i orden." Jeg skal tilføje, at jeg skrev for 3 dage siden, i går og også i dag. De svarede endelig på dagens besked med det samme svar, som jeg modtog i sidste uge. Hjælp venligst, for det er skandaløst, og uanset hvad jeg skriver, betaler de mig ikke.
På forhånd mange tak for din hjælp og tid!
David
Dear Casino Guru Team,
I need your help. In early April, I won nearly 600,000 HUF on the site. I could request it in four parts of 150,000 HUF each due to withdrawal limits. The first two withdrawals took 10 and 11 days to receive, which didn't bother me. I saw that others had similar issues but were eventually paid. After that, the site requested documents from me. I won't go into detail about how difficult it was to gather everything, as they kept asking for different things. In the end, they even asked for a document showing my deposit from February. The biggest joke is that I registered with them at the end of March, so I couldn't provide such a document. When I explained this to support, they asked me to prove it. At that point, I was already considering asking for your help, but I always thought it would eventually be resolved. Finally, after many more emails and around 100 conversations with support, they accepted everything in a total of 50 days, precisely on May 20th. I'm not exaggerating; if needed, I can prove it. There were times when I contacted them during work because the whole situation was so frustrating.
After this, I requested the money in two parts: on May 20th, 150,000 HUF, and on the 21st, 138,000 HUF. Interestingly, the latter request was paid within 7 days, but I'm still waiting for the first 150,000 HUF withdrawal. It has now been 18 business days, and today, after many emails, I received the response: "sorry, it's a bit delayed, but don't worry, everything is fine." I should add that I wrote 3 days ago, yesterday, and today as well. They finally replied to today's message with the same response I received last week. Please help, because this is outrageous, and no matter what I write, they are not paying me.
Thank you very much in advance for your help and time!
David
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