RichPrize Casino – generel debat (side 6)

Can I ask Richprize Casino for an answer to my case why no one is replying to my messages and the funds still haven't been credited to my account?

When I write anonymously then the casino replies to me, but when they realize it's about me then they stop replying at all

Sådan fungerer Richprize casino chat... I flere dage skriver jeg kun til dem, hvilket svar jeg får er Velkommen til Richprize og derefter intet svar

Well, that's quite an unpleasant case and I understand your frustration. When did you submit your withdrawal ? We give the casino 14 days to resolve situations like this, so that's why I'm asking. 

I also noticed that you've managed to file a complaint, so obviously we'll have to wait and see how the situation moves forward. 

Regarding the casino's response, the last time they responded was 3 weeks ago, so we'll see if the casino will do so now as well. 

Anyway, what convinced you to come back here to play again ? I've seen that you've had some trouble with the casino in the past, so it's quite interesting when you come back. 

I think the safety index speaks volumes as well, as it is low and I think I would think very carefully if I would ever deposit my money here again. 

But I hope your situation can be resolved and you can get back to your money. If you have any new information don't hesitate to let us know. 

Jeg vendte ikke tilbage til spillet her, jeg indsatte ingen nye penge her, kun min Richprize-konto blev blokeret tidligere, og da jeg forlod min negative kommentar, kontaktede en fra Richprize mig for at prøve at logge ind, og jeg gjorde det og midlerne var allerede på kontoen, og nu vil jeg hæve dem... I mellemtiden spillede jeg et par væddemål for sjov, men jeg indsatte ikke nye midler, sir.

Virker Richprize chat overhovedet? Jeg har prøvet at skrive til dem i en uge, og ingen svarer mig

I understand the casino has reopened your account. I'm not sure about the chat, because so far they haven't answered you at all. 

In this situation, as I have already indicated, we will just have to wait and see how your complaint develops further, as we have basically the same information all the time. 

If I could ask you can you keep us updated if possible?

Okay, jeg vil skrive om alt, men i øjeblikket reagerer kasinoet ikke på mine utallige beskeder, og for nogen tid siden var der ofte en konsulent her

This is always the worst scenario, and you should avoid casinos with a low safety index, I'd say.

For now, just keep up with the complaint, will you?

Okay... Jeg forstår dog ikke dette casino

For bare et par dage siden skrev de til mig og bad mig om at logge ind og vende tilbage til spillet, og nu svarer intet på alle mine spørgsmål

Måske når mine spørgsmål slet ikke frem til dem... Kan du kontakte dem, at jeg overhovedet skriver til dem, og hvis de ved, at jeg har indgivet en klage?

Kasinoet efterlader mig stadig uden svar, selvom jeg skriver til dem flere gange om dagen... Kan du venligst skrive til dem på mine vegne for at besvare mine spørgsmål?

Hey there. I'm sorry we can't do that at this point. Those 14 days have not yet come to an end 🙁.

Give the complaint just a few more days, if I may ask.

Okay, jeg har dog bemærket, at kasinoets vurdering steg fra 3,1 til 3,9, og kasinoet opfører sig skandaløst over for mig...

Hver gang jeg skriver til dem, og de ser, at det er mig, afbryder de chatten, og de svarer slet ikke på e-mails

Derfor forstår jeg ikke, hvorfor vurderingen stiger, hvis de behandler deres kunder sådan, og de slet ikke kan forklare situationen

Det forekommer mig, at de seneste positive vurderinger er betalt af kasinoet, føler du det samme?

I see how it must look like from your point of view, yet the rating does not reflect solely on your experiences. Many other players are playing in this casino, you know? 

Additionally, we allow casinos 14 full days to carry out the verification so technically, nothing has been investigated yet. Kindly note the rating is only changed based on the disputed amount (100€ in your case would not make any notable impact, I dare to guess), and more importantly only in case the complaint is closed as "justified". It would not be fair to adjust the rating while the complaint has not been fully investigated and closed.

Does it make sense to you?

You may also find more details in this guide if you're interested:

https://casino.guru/complaint-resolution-instructions#consequences

Jeg forstår dig... Du må dog indrømme, at hvis casinoet ikke selv har kunnet svare på mine beskeder i så lang tid og bare lukker chatten i ny og næ, på trods af at jeg altid skriver høfligt og høfligt , det viser sig nok ikke for godt med deres behandling af deres kunder... Synes du også det?

For ikke længe siden var der en fra Richprize casino personale, og han svarede her på dit forum... Måske kunne jeg kommentere min sag. Måske har jeg gjort noget forkert, jeg vil bare finde ud af det og spørge... Er det så slemt, at jeg vil bede om information? Alt jeg vil have er information, måske mangler der noget eller noget andet er... Det er alt jeg vil vide og casinoet lukker chatten når jeg skriver til dem

Jeg tror ikke, nogen ville have lyst til at blive behandlet sådan, især da jeg ikke har gjort noget forkert

Hello, I agree with the first paragraph without a single doubt! To be straight with you, the rating does not consist of such variable metrics, as a result, we provide user reviews to cover this gap between things we can summarize in rating and things we can't.

Sadly, I feel there might be some investigation ongoing in your case thus, the chat operators simply have nothing to say to you or are not allowed... Just a guess. 🙁

And that's why I think it's very bad behavior on the part of the casino because it's enough to write that something like this is happening, that the matter will be resolved in a few days, e.g. not leaving me without any answer, completely ignoring me and disconnecting the chat while talking to me

And we're lucky to have you here, because this is the kind of feedback we won't get by any other ways.

I want you to know it. 🙏

Desværre, på trods af mine utallige beskeder og daglige skrivninger vedrørende min sag, har jeg endnu ikke modtaget noget svar fra casinoet

That's a shame. However, if the casino has nothing to say yet, I think bombarding them with more emails will probably be counterproductive. On the other hand, I understand that maybe even one piece of information about what stage the process is at would be a relief for this case. 

For now, unfortunately, all we can do is wait for new information.