RichPrize Casino – generel debat (side 7)

Jeg forstår det, men det er mere end 2 uger siden, jeg bestilte betalingen, og jeg ved stadig ikke, i hvilket stadium min betaling er.

Now the time has come for the casino to make a clear statement! I honestly hope they will address the complaint soon!

Ja, jeg håber, de vil kontakte mig om dette

Give it some time, though. Hopefully, you'll find it quite positive that this casino has reached out to us a few weeks or so ago to discuss user reviews and experiences, so I'm convinced the communication channel should work!

Okay jeg forstår :)

Jeg vil vente tålmodigt på en besked fra kasinoet

Jeg troede, at kasinoet ville genopbygge sit omdømme, så de kontaktede dig

We are also curious how the casino will handle this. I hope that the casino will join the conversation without any problems and that everything will be resolved and turn out well in the end. Fingers crossed🤞😊

Godmorgen... Var du i stand til at kontakte Richprize Casino angående min udbetaling?

Good Day!

I probably should have mentioned that I'm not involved in the complaint process, as a result, I see the same information as you in the complaint thread.

The timer has worn off, though, I would expect an update quite soon. 🤔

I'll check on it tomorrow to see whether the casino has responded.

Har Richprize Casino stadig ikke svaret på min sag?

Hello!

As far as I can guess, the casino is no longer interested in complaints submitted by you due to your history with them. As I mentioned someone from the casino reached out to us because of your user reviews. 🤔

I'm strongly convinced this is the reason for the silence in the complaint.

Let's see what the complaint handler knows, however; we should wait for an update.

Jeg forstår det vist ikke helt. Troede kasinoet, at jeg skrev noget falsk? Hvis ja, så kontakt mig venligst angående denne sag? Hvis kasinoet var fair over for mig, ville jeg aldrig skrive noget dårligt om dem og slette alle klager, men kasinoet er ikke fair over for mig. Jeg er villig til at tale her med en kasinorepræsentant, jeg har intet at skjule, og jeg vil med glæde tale høfligt

For det andet, er mine negative kommentarer en grund til, at kasinoet ikke udbetaler mine penge? Hvis de ikke ønsker at acceptere mig som spiller, bør de hæve mine penge og blokere mit videre spil... Alle respektable casinoer gør dette.

The problem is that I do not understand the casino approach either! I asked the representative via email since the person was originally concerned about your already rejected review. He made it clear your account was about to be closed, and no one from the casino cared to explain what had happened or what you had done wrong.

I did what I could, even though I don't handle complaints, but I feel the case is lost. I am sorry for that.

I must say I'm truly annoyed by such a lack of communication...

Ok, mange tak for din hjælp 😉 Jeg vil rigtig gerne efterlade en anmeldelse af casinoet, så ingen fjerner det, og jeg håber, at bedømmelsen af casinoet falder, jeg er blevet snydt af dem for anden gang tid!!

Dear kaczka381

Firstly, I want to extend our sincerest apologies for the delay in addressing your previous complaint. Your satisfaction and trust are of utmost importance to us, and we deeply regret any inconvenience you may have experienced.

We understand that it can be frustrating to be left in the dark, and for that, we are truly sorry. We are taking this matter seriously, and we will keep you informed of any progress every step of the way. Our goal is to provide you with a satisfactory resolution that meets your expectations.

Once again, please accept our deepest apologies for any frustration or disappointment you have experienced. Your feedback is invaluable, and we are committed to improving our services based on your insights.

Victoria

Vil min betaling endelig blive krediteret min konto?

Well, it worked out, I guess. 🙂 I'm convinced it was purely a misunderstanding. I'm so glad to see Victoria here!

Dear kaczka381,

I'm pleased to inform you that your payout delay has been fully resolved, and you should have received your winnings in full. I appreciate your patience and understanding while we worked to rectify the situation. Your satisfaction is of utmost importance to us, and we take any issues that may arise seriously.

Once again, I apologize for the delay and any inconvenience it may have caused you. We value your trust and continued support, and we are committed to continuously improving our services to ensure a better experience for all our users.

Warm regards,

Victoria

Thank you for your help, Mrs. Victoria 🙂

The funds have been transferred to my account. I am asking Casino Guru to remove my complaint.

I will remove bad reviews about the casino

Well, that's great. I think it's nice to see a casino trying to correct its mistake. I think they can win the trust of the players with this approach. 

Anyway, I'm glad you got your winnings in the end and everything worked out well. 

However, my question is, will the casino still be a good place for you to play? 🙂