Hello,
I'm sure you know that all these details are much more important in the complaint than on the forum - I'm not part of the complaint team, you see? I will not contact the casino on your behalf, cause it is not my responsibility. I'm sorry.
Tomas will take care of the complaint from now on.
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Hi what do you mean by this answer, I would ask you to try to answer a bit more descriptively, because this has no explanatory value and similar posts will be deleted.
Et af de første casinoer, hvor jeg spiller en god bonus til min fødselsdag, er der konstant kampagner, jeg får en udbetaling til Piatrix på cirka 5 minutter.
I see you've complimented another casino. It also has a pretty high safety index on our site.
As for the birthday bonus, what requirements did it have if you remember ? Was it easy to fulfill ? 🙂
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Jeg vil gerne have riobet-teamet til at fortælle mig en dato for at betale min udbetaling til en værdi af 2k usd, de hævder, at spiludbyderen undersøger mine indsatser, selvom jeg aldrig har været igennem denne forlegenhed, håber jeg at modtage mine gevinster. 
When exactly have you requested the withdrawal, actually, if I may ask? It could take some time to have all the checks done when it comes to this kind of situation. Just talking from my experience here. This kind of checks are nothing unusual, actually, and whenever there is some suspicion either from casinos side, or from the side of a game provider, they have to go thru this. Just try to be patient and hopefully soon you will get some answers. Please keep us updated about this situation.
Jeg har ventet i mere end 7 dage på min betaling tilbageholdt af riobet, først hævdede de, at mine væddemål blev undersøgt af spiludbyderen, og det er okay, men der er gået meget tid, og jeg har ikke fået noget svar de siger altid, at der ikke er nogen deadline for udbyderen at løse, dette er en stor fejl og en mangel på professionalisme fra virksomheden, jeg har brug for mine penge, jeg håber, at casiguru kan hjælpe mig 
Hello there!
Thank you for the screenshots.
As Romi said in the previous response, there is nothing wrong with bets being investigated by the game provider, sometimes this is a necessary process, and it takes some time. Because of all the checks that casino have to do, we give them 14 days. I checked the casino review, and it seems a really good casino. So, I would suggest you to wait and to cooperate, and we will see where this goes.
Let us know for any updates!
Vente uden en endelig dato? Selv når min ven jeg har brug for en date, kan de ikke gøre det, jeg kommer tilbage her efter 14 dage og ser, hvad din undskyldning vil være til at forsvare dette casino. Når ingen dato er givet til spilleren, kan denne proces vare i 3 måneder eller 2 år, hvor længe er det nødvendigt, og skal jeg vente? Det giver ingen mening
Unfortunately, when it comes to the game provider and the checks that are on their site, neither we nor the casino can do anything about it, just wait for the resolution.
The 14-day time frame we give casinos to proceed with the verification and it is the number of days after which our complaint team can intervene and start with the resolution of the complaint if one is submitted. So if you feel you need our help, please feel free to file a complaint, of course. We will be glad to help if possible.
Another attempt to resolve my problem with riobet, I hope casiguru can help me, it's been 15 days and I still haven't received an answer about my problem, they still claim that they have no information or response from the provider and that my bets still haven't have been investigated, there is no way to believe this argument for so long I need my money, it seems to me that they are stalling so as not to pay my winnings, I have been waiting since 04/13/2024 for my problem to be resolved
To tell you the truth, sometimes when it comes to some checks from the game provider site, it could take even months to get the answer.🤷♀️ I hope that won't be your case and that your case will be solved really soon.
If you feel you need help from our team, please do not hesitate to file a complaint here.
Det er meget skuffende, at dette casino er opført som "Meget pålideligt" Jeg lavede et indskud på 1000 reais og nåede beløbet på 2500 da jeg anmodede om udbetalingen, de beskyldte mig for at bruge robotter og de betalte mig kun mit indskudsbeløb på 1000 reais og blokerede min konto , og dette er tilsyneladende en almindelig praksis i huset, og der er andre klager på Instagram, med andre ord, der er ikke noget meget pålideligt.
Hvilket spil spillede du ven?
Det er meget skuffende, at dette casino er opført som "Meget pålideligt" Jeg lavede et indskud på 1000 reais og nåede beløbet på 2500 da jeg anmodede om udbetalingen, de beskyldte mig for at bruge robotter og de betalte mig kun mit indskudsbeløb på 1000 reais og blokerede min konto , og dette er tilsyneladende en almindelig praksis i huset, og der er andre klager på Instagram, med andre ord, der er ikke noget meget pålideligt.
Sorry about this inconvenience at the casino. I have read in your complaint that the casino you were referring to was a different one, is that right? Could you maybe post the URL of that casino or even a screenshot with the name of it, if possible? Just to be sure, which casino have you had this issue at? Was it solved by now, by any chance?
Selvfølgelig er det pågældende casino anderledes, ja, det casino jeg henviste til er følgende: https://www.riobet.io/
Jeg beklager fejlen.
Nothing wrong, that happens from time to time. So things haven't moved forward ? What bots did the casino accuse you of using, please tell me more ? I don't think this is the easiest situation you have found yourself in, but since you have a complaint, our team will take a look at everything and see what happened.
In the meantime, we'll obviously have to be patient.
Da dette casino stadig er det første anbefalede af riobet, siden den 13. i sidste måned har jeg ikke modtaget min udbetaling på 2.000 dollars, kunne casiguru-teamet i det mindste forringe vurderingen og omdømmet for dette casino
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