RoboCat Casino – generel debat (side 24)

What specifically do you need help with when submitting a complaint? You’ve already filed two, so I’m sure you’ll be able to handle the next one as well. Our team will review all the evidence you provide.

If you need any advice, I’m here to help. 

Før fungerede udbetalinger helt fint, men så var der en forsinkelse af en eller anden grund, og udbetalingen tog over en uge, selvom jeg er VIP, så jeg var nødt til at spille alt og lukke kontoen.

Hi, I understand that the time it takes for players to receive their money from the casino is very important. Sometimes, however, casinos don’t send the money right away, and I know that this particular one can sometimes take a while to process payments. 

In any case, I’m not exactly happy that you lost your money and closed your account. If a similar situation were to happen in the future, our team is here to try to help. Of course, it takes patience, just like when you’re waiting for your money.

I’m sorry you lost it.😕

Dear Casino Guru Team,

I am raising an official complaint against RoboCat Casino regarding an unjustified delay of my withdrawal amounting to €500.

I am a fully verified VIP player on this platform. All my previous withdrawals were processed smoothly on the exact same day. However, my current withdrawal of €500 has been stuck in "pending" status for over 5 business days now.

According to RoboCat Casino's own Terms and Conditions, withdrawals are supposed to be processed within a maximum of 3 business days. The casino is now actively violating its own rules without providing any valid or legal reason.

When I contacted the live chat support multiple times, I was systematically stalled with contradictory pre-written statements:

Support agent "Jon" told me there was a "minor delay" but could not give any technical reason.

Support agent "Elara" claimed the financial team was working to "solve a problem," but when pressed for details, she contradicted herself and stated: "There is no problem, your request is being processed."

Support agent "Annett" finally admitted the 3-day deadline was missed, blaming it on a "high volume of withdrawal requests," completely ignoring my VIP priority status.

I also contacted the dedicated VIP support email (vip@robocat.com), but my requests were completely ignored.

Since my account is 100% verified, no documents are missing, and the support openly admitted that there is no issue with my account, this delay is a pure psychological stalling tactic to make me cancel the withdrawal and lose my winnings.

I have attached all screenshots of the chat conversations and the T&C violation as evidence. I request RoboCat Casino to immediately release my rightful winnings of €500.

Thank you for your assistance.

Best regards,

Christina von Robocat

Hello, in order to submit a complaint request to my colleagues, I would recommend reading the guide. 👈 You know there are concrete steps and limitations, so it would be better to get a bit prepared and then submit the request accordingly to the guide.: https://casino.guru/complaints/create

Each casino for example, has 14 full days to resolve delayed payments. Hence, we always recommend keeping those things in mind.

Just wanted to jump on this forum and see if anyone has had success with larger withdrawal amounts?

I currently have a complaint underway, but I’m interested to hear if anyone else has experienced delays where the casino blamed the issue on their payment provider — how long it took to resolve, and whether anyone from NZ has successfully received their funds.

My original withdrawals were submitted on 14 June, and now almost at the end of July, I’ve had to submit two new withdrawal requests due to them recently cancelling the original withdrawals.

If anyone has been through something similar and can share their experience, I’d really appreciate it. Just looking for a bit of hope that this does eventually get resolved.

Hej! Er det sandt, at selvom du anmoder om at lukke din konto permanent på grund af ludomani, og det bliver bekræftet for dig, kan du stadig genåbne kontoen ved at anmode om det?

Hello, the purpose of properly closing a self-exclusion account due to gambling addiction is to prevent the player from logging back in. The player may ask for opening the account, but the operator should not accept such a request. However, in the case of a normal account closure (with no problem gambling involved), the situation is different.

When you ask to reopen the account, they require you to agree to terms that absolve them of liability and state that the user does not have a gambling addiction. However, I feel it is irresponsible to do that when the user had requested the account be closed just a week earlier due to a gambling addiction. And naturally, a person with a gambling addiction will claim they are no longer addicted just so they can play again.

I see. I heard about that in other casinos. What I found particularly interesting is that for example, where I come from, I would certainly have a problem getting such an official statement. I'm referring to the situation when a casino asks for a professional assessment with a stamp, for example.

In any case, I understand why it feels off, especially within a week or so. If something is odd, please lodge another complaint; in my opinion, those situations should be investigated if possible.