This must really be exausting for you, I believe.
Just please hang in there and continue cooperating with the casino so you can withdraw all your winnings.
If there are any problems, please let us know, and our complaint team will intervene.
May I ask how long this is going on for?
Over 2 weeks now. I’ve managed to get my passport notarised and have submitted it to them, I guarantee they will just ask for another verification step.
If you feel that you need help from our complaint team, don't hesitate to submit your complaint.
We'll gladly look into all this.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
