1 måned siden
In that case, they should proceed with the withdrawal soon, hopefully.
Please let us know whenever you have any updates. I hope that we won't be needed in your case, and the casino will be able to sort it out as soon as possible.
Rollbit Casino – generel debat (side 4)
4 uger siden
It’s been seven days now my withdrawal of $29k still hasn’t been approved and no response from anyone on support.
4 uger siden
These are not the news we wanted to hear, for sure.
No email, nothing?
4 uger siden
Nothing at all no email no live chat for 7-8days now
4 uger siden
day 8 only just got a response and it’s asking me to list accounts they clearly know I don’t have.
3 uger siden
What accounts do you have in mind, please?
I couldn't understand that well.
3 uger siden
I have no other Rollbit account and they’re asking me to list them.
SvarCiter1
3 uger siden
So, in that case, it is easy for you, right?
Just state that you only have one account.
2 uger siden
With all due respect to the work Casino Guru does, but Casino Guru is still a private mediation platform and not a regulatory authority with legal enforcement powers.
My point was simply that players should also be aware that requesting an official ADR through the casino or contacting the Curaçao Gaming Authority may provide additional escalation options, especially in cases where a casino is unresponsive or uncooperative, like it sometimes happens. Casino Guru is a mediation platform, but it is not the regulator itself, so I think it’s important for readers to understand the distinction.
SvarCiter1
2 uger siden
Well, you provided this as a response to my answer to a different player, which was asking about what ADR stands for. So, I do not follow the context of your post very well. 🙁
Casio Guru represents ADR services, as well as Ask Gamblers and other websites that offer alternative dispute resolution options. The word "A" stands for "alternative." Yes, it is an alternative to official licenses, as many offshore licenses only provide players with a list of ADR options as a first step. It, of course, depends on the specific license.
Thank you for providing the opportunity to explain that.
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