Rolldorado Casino – generel debat

Hvis du vil diskutere noget i relation til Rolldorado Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

very good casino

nice web site

withdrawal takes maybe 48hrs

they have support team help u always

they provide many rewards

I like it 👍

So that's pretty nice. Maybe it would be good as a user review since the casino is still new on our site, what do you say? 

If you feel like it, feel free to write - just click here ⬅️

As for withdrawals, what payment method do you use? What rewards does the casino give to its players?🙂

Mit råd er ikke at bruge dette casino, for selvom de har masser af tilbud, tillader de dig ikke at hæve gevinster genereret med bonuspengene! Bonuspengene går aldrig til rigtige penge, og du kan ikke hæve dem, selv efter du har opfyldt omsætningskravene, og de er blevet til rigtige penge! Bonusser forsvinder, når du har opfyldt omsætningskravene, hvilket er 40 gange bonusbeløbet, så du har ikke længere adgang til bonusbetingelserne, og du ved ikke, hvordan du skal gøre krav på dem. Det er skammeligt. Spil ikke her.

Hey, that sounds like a pretty serious problem at the casino. Did you ask them why your bonus "disappeared"? I don't know what that means or why it would happen. Doesn't it show up in your bonus history? 

Do you have any screenshots or anything else we could use to try to help you? 

Vrøvl! Useriøst casino! Spil ikke her!

Selvfølgelig spurgte jeg! Men uanset hvor bedrageriske de er, leger de med, som om de har ret, og bedrager ved at udelade dem, der har den uheldige (eller gode tro) at tro, at et casino, der driver og accepterer portugisiske spillere, uden at have nogen licens i Portugal fra den enhed, der regulerer hasardspil i landet, ikke har værdigheden til klart at informere spillerne om, at dette er tilfældet, og udelader betingelserne for de bonusser og præmier, som spillerne opnår gennem indbetalingsbonusser eller andet!

Skammeligt.

Se og læs også alle vilkår og betingelser, for selvom du vinder en "stor JACKPOT", kan præmien ifølge casinoets betingelser udbetales i rater og ikke hele på én gang!!!

Hvor er dette nogensinde blevet set på et "rigtigt" casino?!

Vrøvl

Hello, I imagine how it feels, but honestly this is quite normal. Casinos usually divide significant amounts into smaller sums; that's when withdrawal limits take place. I believe you know why we encourage players to read them before registering. To avoid unexpected confusion.

There are, however, always exceptions, though. Some jackpots are funded by game providers; occasionally the limits may be more convenient. It always depends on rules, I'm afraid.

This is another thing to watch out for in advance, right?

We understand your frustration, but it would be good to answer my questions if we want to move forward in this situation.

Hvad er dine spørgsmål?

How did they specifically comment on the bonus situation? What you wrote is your general statement, but I don't see anything that the casino said.

Det casinoet fortalte mig var dette:

Men de fortalte mig ikke noget om den bonus, der var aktiv på tidspunktet for gevinsten...

... som, så snart jeg nåede bonusomsætningskravene (40x bonusbeløbet), forsvandt fra bonusserne og blev erstattet af denne bonus på €8,52!!!

Da jeg vandt €658,28, var den aktive bonus 125% bonussen på første indbetaling og ikke denne €8,52 bonus, der dukkede op senere!

Derudover reagerede de ikke på problemet med, at jeg ikke kunne hæve de €85, jeg forsøgte at foretage, lige efter at beløbet var blevet overført fra bonuspenge til rigtige penge!

Well, what they described in the first screenshot is a fairly common situation where the casino caps winnings at a certain amount. That means they described it well. According to what they say, if the translation is correct, they said you had an activated bonus of 8.52.

However, you say that this is not the correct bonus and that the one you won with does not appear in your history. It's good that you took screenshots. 

We will investigate this and I believe we will get a reasonable explanation of what happened, because this is how I see what the casino says and what you say. 

So let's wait for further resolution of the case and I believe it will all end fairly. 

Rolldorado Casino is delaying my withdrawal without justification.

I joined because of a promotion (50 PLN free bet for a Champions League prediction). I won 430 PLN, then deposited 80 PLN and completed the required wagering. My balance reached 680 PLN.

I requested withdrawal on April 19 via Skrill.

Since then, the casino keeps asking for the same verification documents (ID, deposits, source of funds), even though I have already submitted everything multiple times.

No clear explanation is given — only repeated generic responses.

This looks like a deliberate tactic to delay or avoid payment.

I strongly advise others to be cautious.

If the issue is resolved, I will update this review.

Łukasz

Thank you for sharing this situation. Do I understand correctly that this is your first time withdrawing at this casino, and you keep submitting the same documents because, for some reason, they are being rejected? It is not that obvious, so I prefer to ask directly.

In any case, is there a way to check whether those documents cover the correct format, include specific information, etc.? Sometimes providing the exact same document is not the way forward, but I agree that the casino should specify potential shortcomings when those occur. Hence, I'm interested to see the development of this verification.

Thanks for your reply.

Yes, this is my first withdrawal at this casino. I have already submitted all the required documents multiple times (ID, proof of deposits, source of funds), and they were always the same files, meeting standard verification requirements.

The main issue is that none of these documents have been clearly rejected with a specific reason. I only receive generic responses asking me to provide the same things again, without any explanation of what is actually wrong or missing.

If there was a format issue or missing detail, I would gladly correct it immediately — but so far, no concrete feedback has been provided.

At this point, it feels like the process is being unnecessarily prolonged rather than properly handled. I’m fully cooperative, but without clear instructions, there’s no real way to move forward.

I’ll keep updating this thread if anything changes.

Hello, I hope the complaint will help get to the bottom of the matter. One thing is more complex procedures before the first withdrawal is approved, but on the other hand, casinos should always be clear about possible shortcomings, especially when it comes to rejecting or let's say, not accepting players' documents. Usually lack of explanation causes more harm because one can feel completely lost without proper instructions.

Thank you for your update and your patience; with a bit of luck, the mediator helps resolve this unfavorable KYC.

And, of course, thank you for the future updates. Would be nice to see this problem gone anytime soon. 🙂

Hello Martina,

I would like to clarify an important point.

The casino previously informed me that the only remaining document required was my April payslip. After waiting, I submitted the requested payslip exactly as instructed.

However, immediately after providing it, the verification process suddenly restarted from the beginning and I was again asked for documents that had already been submitted multiple times before, including bank statements, proof of deposits and source of funds documents.

This is the main issue.

I already provided these documents earlier during the verification process. The casino never clearly explained why the previously submitted documents were insufficient, rejected or supposedly missing again.

So first I was told:

"Only the payslip is missing."

Then after sending the payslip:

the casino started requesting the same documents all over again.

The verification has now been ongoing for over a month despite my full cooperation and more than 14 submitted documents.

I kindly ask the casino to explain:

why the verification process was restarted after I submitted the requested payslip,

which exact document is genuinely missing now,

and why previously submitted documents are repeatedly requested again.

Thank you.