I understand that the situation is becoming more urgent for you, especially if you need the funds for medical expenses.
Unfortunately, I can't give you an exact timeframe for how long the complaint process will take. It depends on how complex the case is, what evidence needs to be reviewed, and how quickly the casino responds during the process.
Since your complaint is already open, please add this latest rejected withdrawal directly there. The new rejection, the confirmation from Bank Millennium that no incoming payment was received, and your unanswered requests for a transaction reference or proof of transfer are all relevant updates for the Complaints Team.
At this point, repeatedly submitting the same withdrawal without any explanation from Roobet clearly isn't resolving the underlying issue.
For now, keep all the evidence and communication saved and continue updating the existing complaint whenever something meaningful changes.
