Hi,
I just checked with the team, and you don’t have any withdrawals pending. So I believe your withdrawal has already been processed.
Thank you.
But what about me can you tell me please? I made a crypto deposit and trying withdrawal crypto as well. And nów is declined? I'm a little bit confused right now...
Hvorfor hjælper I os ikke med dette casino, der ikke trætter eller yder støtte, det har ikke midlerne eller budgettet til støtte, det bliver værre at betale.
Hej, god aften.
Jeg sendte dokumenterne til validering, men har ikke hørt noget endnu. Jeg prøvede at kontakte support, men jeg kunne ikke komme igennem, kun botten. Jeg vil gerne have kontoen valideret for at kunne foretage udbetalingsanmodningen. Jeg brugte de gratis spins, der blev leveret i samarbejde med Guru Casino, men jeg mener, at jeg opfyldte alle kravene. Kan I hjælpe mig?
Konto-id 1245767
De har ikke et budget til bots eller livechats, og du tror, de vil betale dig bedre. Indbetal ikke hos mig. De accepterer ikke min udbetaling inden for 5 dage.
Der er ingen chat her, og der er ingen svar på e-mails. Jeg modtog også gratis spins og kunne vinde €10 med dem. Så lavede jeg en indbetaling og kunne ikke lande en eneste gevinst... Dette casino foretrækker at behandle sine kunder dårligt, ikke svare og skrive metervis af begrundelser her i casinoguruen... De vandt endda en belønning for det.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
Hvorfor hjælper I os ikke med dette casino, der ikke trætter eller yder støtte, det har ikke midlerne eller budgettet til støtte, det bliver værre at betale.
I believe that the casino representative explained the situation with your withdrawal above, but if you feel that you need our help, surely don't hesitate to file a complaint here.
Hej, god aften.
Jeg sendte dokumenterne til validering, men har ikke hørt noget endnu. Jeg prøvede at kontakte support, men jeg kunne ikke komme igennem, kun botten. Jeg vil gerne have kontoen valideret for at kunne foretage udbetalingsanmodningen. Jeg brugte de gratis spins, der blev leveret i samarbejde med Guru Casino, men jeg mener, at jeg opfyldte alle kravene. Kan I hjælpe mig?
Konto-id 1245767
Our complaint team will shortly review your case and inform you about the next steps.
If there is any update, let us know, please.
The casino representative has explained the situation to you above pretty well.
In case, though, you need our help, please file a complaint, and hopefully we will be able to help as we did before.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
I'm sorry that your case was not addressed yet by the casino. Please file a complaint here, and our team will surely do everything possible to investigate the situation.
Vær forsigtig, når du kommer her!!! De fordeler pengene til forskellige lande (hvidvaskning af penge) 2. I forbindelse med Heats og Deloro Casino har der været gentagne forsøg på at debitere mit kreditkort!!! Fra Walmart America og andre virksomheder i Amerika og Bulgarien, dette er blevet identificeret som svindel. Jeg kan sige dette med sikkerhed, fordi dette skete for første gang, da jeg spillede på Deloro Casino, og jeg blokerede mit kreditkort. Jeg brugte derefter midlertidigt et virtuelt kreditkort og brugte det udelukkende på Deloro, hvorefter der var yderligere svindelforsøg. Dette kort findes ikke længere! Efter jeg indbetalte her på Roobet Casino, begyndte de igen med forsøg på at debitere mit kreditkort, som ikke længere findes.
Det er uheldigt, at casinoet er holdt op med at betale i en uge nu, det tillader mig ikke at hæve nogen fortjeneste, ikke engang $50, og supporten er iøjnefaldende fraværende.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Det er virkelig en skam. Det er mere end ti dage siden, jeg sendte dokumenterne til verifikation, og jeg har ikke hørt noget tilbage. Det ser ud til, at jeg ikke kan hæve mine gevinster.
De siger ingenting, de afviser bare betalingen, jeg får intet svar hverken via e-mail eller hjemmeside.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Deres chat virker ikke. Alle former for kontakt er ineffektive, det eneste der fungerer godt i dette casino er INDBETALING, og intet andet. Jeg synes, der er nok beviser her for, at Roostake Casino er et SVINDL. Desuden, Casino Guru-team, måske kunne I indbetale et par dollars? Prøv lykken, og hvis det lykkes, vil du selv se, hvordan UDBETALING AF GEVINSTER ser ud der, i stedet for at stille spørgsmål, der allerede er blevet besvaret, og meninger givet. Jeg mener ikke at være ondsindet, jeg får bare indtryk af, at emnet pludselig er blevet ubehageligt, og at uærlige casinoer stadig findes i lokalsamfundene her.
Jeg er meget nysgerrig efter, hvad Roostake Casino nu vil have at sige til sit forsvar?
De vil helt sikkert sige noget der, de vil sandsynligvis beskylde spillerne for at bryde reglerne, og det er det hele.
Og vil de måske prale af endnu en pris som årets casino eller noget lignende?
Og dette er kun min mening, fordi jeg bare er en almindelig, single, tilfældig spiller. Jeg prøver at være fair over for alle, og det, jeg har beskrevet, og hvordan Roostake Casino behandlede mig, er desværre SANDT.
Jeg fraråder også at indbetale penge på Roostake Casino, da de er INSOLVENTE, og det simpelthen er et FINUDL.
Med venlig hilsen, Sebastian
LAVET I POLEN
The problem here is their support since we cannot be complaining to Casino Guru every time so they can respond, neither the email nor the chat on the page work, we need a solution to all this
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