Roostake Casino – generel debat (side 9)

My account is verified and support said everythig is good with my account when they check and they said they will intervene in 24 hours 12 days ago. I have screenshots for everything and they can check my cha with support

Verified

In that case, submit your complaint, and our team will try to get in touch with the casino to find out what the issue is.

What do you say?

I submit my complaint 20 times no one is fixing problem, i just want my money and i will never come back on this casino

Okay, so where are you filing your complaint? I didn't see you try any with us. 

With their support and they said it will be solved latest tomorrow 5 days ago and nothing they are liars

Well, if nothing is resolved, you can file a complaint with us at this link.

Feel free to let us know if you decide to do so.

Før jeg indbetalte penge på Roostake Casino, talte jeg med en repræsentant, som fortalte mig, at minimumsbeløbet var 1 Pol. Jeg indbetalte 39 Pol, og de krediterede det aldrig til min konto, og oven i købet har de ikke engang løst problemet.

Hi, that's unfortunate. How long has it been since the money was credited to your account? Have you tried contacting the payment provider you used to make the deposit to see if everything went through correctly? Has the casino said anything to you?

Jeg har ikke modtaget nogen betalinger fra ROOSTAKE siden december 2025. Jeg har sendt e-mails, men ingen er blevet besvaret. Selv hjemmesidens supportchat er forsvundet. Det er et forfærdeligt casino; indbetal ikke, du mister dine penge.

Can you tell me if the casino told you in December or sometime after that why they’re rejecting your withdrawals? One of the withdrawals in the screenshot exceeds the amount you’re allowed to withdraw, so it makes sense that it was rejected. On the other hand, there’s probably something else going on here. Did you play with any bonuses based on the amounts you have there? If so, did you meet the requirements? Have you had at least some communication with the casino?

Som jeg fortalte dig, har jeg ikke modtaget noget svar fra casinoet. Når chatten virkede, svarede en bot og sagde altid det samme. Nu fortæller du mig, at en af ​​udbetalingerne overskred grænsen, men det er ikke tilfældet. Udbetalingen sker via kryptovaluta, og dens værdi svinger dagligt, så kryptovalutaens værdi skal matches med webstedets valuta. Derfor viser den nogle gange et par cent mere eller mindre, men det er irrelevant. Pointen er, at der går 24 timer, og udbetalingen afvises automatisk. Og det er ikke kun mig; som du allerede har indset, sker det for alle spillere. Og du, som Casino Guru, er skyld i at promovere svindelcasinoer.

I’d like to start by saying that we don’t promote casinos; we simply provide information about them. 

I definitely wouldn’t consider a safety index of 6.8 to be promotion, and of course, it often has to be shown if a casino is doing something wrong based on players’ experiences.

Another thing is that you had an open complaint that you stopped responding to. I don’t really understand why, because then you can’t complain that the casino has the safety index it does, when in fact it’s mainly thanks to complaints that the safety index can go down.

So I don’t know if I should recommend the same thing again. I’d probably just say that you can try to reopen it, but since the casino hasn’t paid you for several months now, I’m not sure if it can be resolved.

Hvorfor skulle jeg indgive en klage, hvis de altid beder om lidt bevis, og der aldrig kommer noget ud af det? De løser aldrig nogens problemer. Jeg deler bare dette, så andre ikke falder for dette svindelcasino, der kun er godt til hvidvaskning af penge. Yderligere bevis på, at dette casino er værdiløst, er, at de ikke har svaret på brugerklager på denne side i ni måneder.

Well, you already had it set up. You have to realize that complaints are the best indicator of how a casino operates. If we’re on your side and the casino doesn’t resolve the issue, it gets black points. If you stop responding to complaints and it closes, then the casino won’t face any consequences. That’s why I’m writing this to you. 

Jeg er ligeglad med om de sænker min vurdering her, det giver mig ikke mine penge tilbage.

Or, on the other hand, abandoning the complaint makes it like the casino will get away with it. It also ensures that the money won't come, which is truly a matter worth pursuing.

I'm sorry it ended like this, and fare you well. I hope you won't encounter any problems whatsoever.