Roostake Casino – generel debat (side 8)

I hope we'll be able to find out more and get the best resolution possible, of course.

Jeg vil gerne indgive en klage vedrørende betalinger hos Roostake, da jeg har forsøgt at hæve kryptovaluta fra min konto i over en måned nu, og casinoet har nægtet at betale. Casinoet oplever betydelige problemer med betalinger og udbetalinger, da de er ekstremt langsomme. Jeg har vedhæftet dokumentation med datoer fra en måned siden, indtil i går, hvor jeg anmodede om en udbetaling. Jeg har anmodet om udbetalinger hver dag, men casinoet nægter at betale.

Hi, if it takes a month, I would definitely lodge a complaint too.

The most important thing, however, is to find out why the casino is rejecting your withdrawals. Have you found out anything? That's probably the priority. 

Præcis. På det seneste tog casinoet op til en uge om at udbetale, men nu er der gået over en måned. Jeg mener, jeg forstår ikke, hvorfor de ikke accepterer udbetalinger. Og selv live supporten er forfærdelig, da de ALDRIG løser noget! De siger altid, at de vil give os besked via e-mail, og det gør de aldrig. Vi vil bare gerne kunne foretage vores udbetalinger korrekt!

Well then, the complaint will be justified, since you can't get anywhere and you don't know why you don't have your money and, above all, why they keep rejecting you.

If you find out anything new, you can update me.

Det er over en måned siden, jeg har fået en udbetaling; dette casino er en skændsel. De reklamerer for, at det er godt, men deres betalingssystem er forfærdeligt. Man kan kun hæve i kryptovaluta, men de udbetaler ikke. Kortbetalinger er ikke tilgængelige, og når jeg kontakter support, svarer en bot. Det er endnu mere skændigt, at de reklamerer for et casino, der praktisk talt snyder dig.

One would assume things are still not well. Based on this thread and a few others, this casino still struggles with withdrawals. Did you see the other player from Romania who is experiencing the same issue?

I wonder what can be done about it.

Would you mind complaining once more?

Jeg spekulerer på det samme. Hvad kan man gøre, hvis ingen reagerer på problemet? Det er to måneder siden, de sidst betalte, og det skyldes ikke problemer med min konto, fordi alt er verificeret og lovligt. Det er casinoet, der har annulleret betalingerne. Mange her rapporterer det samme problem. Dette casino burde tage ansvar.

I agree. In my opinion all players dealing with any issues associated with this casino should submit complaints. With us, or the other websites, but at atlest somewhere.

Collecting all those cases in one place reveals patterns, and if a decision-maker for this casino is still available, he must see that once presented.

Here comes the tricky part: strong arguments are one thing but getting in touch with someone from the casino who can make things happen, well that's something different.

Ingen fra casinoet svarer, hverken her eller via e-mail. Dette casino bliver bare brugt til hvidvaskning af penge.

Well, I checked the recent activity, and most of the players' complaints are in the second period of waiting for the casino to respond. I agree that such behavior is not very reassuring.

Sadly, we have to wait for the outcome yet if this trend remains the same, we may soon see the consequences.

Respekt,

Jeg har et problem, det der sker er at jeg ikke kan hæve penge fra min konto fordi den spørger mig om dette: Hvornår kan det løses, og skal jeg bruge et IBAN og en SWIFT fra min bank for at hæve penge til mit kort?

Tak på forhånd.

Fordi Casino Roostake opfører sig sådan ... har casinoet ikke fungeret korrekt siden i går og vil ikke åbne.

I believe that the best way to find out is to contact the casino support directly.

Have you done so?

Is it still ongoing, please?

Jeg vil gerne vide, om jeg er den eneste, der har fået mine udbetalinger afvist siden november sidste år. Jeg har prøvet at foretage en udbetaling fra ROOSTAKE i flere måneder, og de bliver alle afvist! Og casinoet giver ingen forklaring. Er der andre, der oplever det samme?

Perhaps you should already file a complaint so our team can investigate the whole situation.

What do you say?

They are accepting deposit in a minute but when they need to accept yoir withdraw they are not accepting it and not explaining whats wrong with that. I am waiting for my deposit approval 10 days and its still on pending they gave me deadline when they will handle that but they didnt i have every screenshot dont make deposit there and dont play nothing with that casino chat support dont know whats problem they contacting financial department 20 times and they are not answering whats wrong with withdraw. Red flag casino its not good just avoid them.

Is your account already fully verified there? Is this your first withdrawal attempt?

I believe that our complaint team could intervene in your case and try to get in touch with the casino, if you'd like us to.

Please submit your complaint here with all the relevant information, and we'll get back to you and inform you what can be done next.