Scatterhall Casino – generel debat (side 18)

Må jeg spørge dig, hvad du præcist vil opnå med det? ingen fornærmelse ment, bare følg dine indlæg og spørg mig om det

Ja, jeg forstår det heller ikke, du kan endelig lade være!

Hi, I'm not the complaints specialist, but your cases seems to be very clear to me. We didn't penalize the casino since you didn't mention the gambling addiction or generally problems with gambling when you asked for the account closure.

I'm aware it may sound like a small detail, but that's something that really matters in the online gambling business. I worked in a casino on my own and many people (long-term customers) asked us to close their accounts simply because I refused to give them a bonus. Then they regretted the decision on the next day, because they wanted to play again and they knew our casino is great.

I agree that it would be better if you couldn't reopen your account straight away. Some players even use the self-exclusion as a protection against losing their winnings. They sometimes request the withdrawal and self-exclude themselves until they receive the payment. Some cool-off period would be nice to have, but it's rather a feature that improves the player's quality of life then something that the casino must have.

Contrary to this, I agree that everyone should stick to their terms and conditions and it really looks like they state:

7.5.3 A self-exclusion implemented by means of this clause will only be removed at your request with a 7-day cooling-off period or after the specified duration of the self-exclusion period.

Since there was a weekend on 11th and 12th, I'm not surprised the second payment hasn't reached your account, but when it comes to the first one, it's a bit longer, but I know that even when you process the international payment immediately, it can take up to 5 business days.

Ja, det kan være, men sidste gang det altid var samme dag eller senest dagen efter, er jeg bare overrasket

Hos masa341 er det allerede 10 dage, hvilket er meget usædvanligt!

Hello,

what I found as the most crucial part of the complaint - is this:

"I am sorry, but I don't see any message in which you clearly stated that you want to close your account due to gambling addiction. If you saved such a message, please forward it to me in a separate email. Thank you."

Additionally:

"Please note that stating a gambling problem as a reason for account closure is a basic requirement for us to proceed with a complaint like this and request a refund. Many players use an option to close their accounts just to take a break from playing, but that doesn't mean that gambling is a serious problem for them. Since you didn't clearly state you have a gambling problem, the casino was allowed to reopen your account and I am afraid that there is not much more we can do in this situation.

Since your account has been closed without an option to reopen it in the meantime, I am afraid that in this case, we are not able to proceed further with your complaint and ask the casino for a refund of your deposits. We would really like to help, but it is impossible for us this time."

Hello there.

Just a kind note: use the reply button instead of using @ - it does not tag profiles here.

Thank you 🙂

If you feel it takes far too long, try to reply to the representative. It seems to be the best option at the moment, I mean here on the forum.

Hvad vil jeg opnå? Som du kan se, påvirker det faktum, at casinoet overholder deres vilkår og betingelser, også et stort antal spillere, som ikke modtager deres betalinger i de angivne perioder og kun hurtigere (meget langsomt), hvis de indtaster deres brugernavn. Jeg forstår ikke, hvordan nogen kan være så godtroende. Spillere, der hverken kender Casinoguru eller Askgambler, vil bestemt ikke modtage deres penge, fordi de ikke er offentliggjort.

Hvis du er enig her, hvorfor bliver der så ikke gjort noget? Negative point til kasinoet eller anmodning om midler, som Scatterhall ikke skulle have modtaget i denne periode. Det blev simpelthen dømt til kasinoets favør uden konsekvenser. Med 7,2 rating, men spillerbeskyttelsen og endnu mere er til grin.

@ scatterhall 2 betalinger gik ud for en uge siden og er endnu ikke på min konto, er der problemer med betalingsudbyderen igen?

men så skal du ikke oplyse, at du kan udbetale 500 euro hver dag

Kan du tjekke status for min tilbagetrækning? Mit brugernavn er Mayk

Desværre ser det ud til at tage lidt længere tid i øjeblikket - jeg har stadig betalinger at foretage...

forhåbentlig kan du få det under kontrol igen - det ville være så ærgerligt ved dette casino

Det fungerede så godt for kort tid siden. Sådan noget efterlader et meget negativt indtryk.

Hej scatter, betalingen er endnu ikke ankommet, kan du venligst fortælle mig, hvad der sker, og hvis de virkelig betalte mig pengene, de fortalte mig, at i dag ville jeg blive akkrediteret, og jeg har ikke modtaget noget, og det er stadig afventende, jeg er begynder at fortvivle

Ja, præcis som du siger, de sidste 3 uger har været fantastiske - nu er min betaling ikke blevet behandlet siden torsdag og jeg har stadig 4 betalinger foran mig....

Hi, Yasin. I have closed several casino accounts due to reasons not related with a gambling problem/addiction, sometimes it's because I found something unfair about each casino or I deemed the whole experience as mediocre, so the natural consequence is requesting an account closure. There is something to have in mind: if you approach support and order a PERMANENT account closure, the casino will likely ask you why you are taking such decision and if you mention the reason to request a permanent closure is a gambling problem, the casino MUST try it's best to ignore all sort of requests to reopen said account and BAN you from its sister casinos if possible, but if you close permanently an account for other reasons besides addiction, then the casinos can consider reopening your account if you ask for it. Briefing: if you didn't explicitly tell them you have a gambling problem, then they can reopen your account if you ask for it and reject refund requests, that's why you must always make sure to mention the reason for the closure, specially if it's addiction related. If casinos reopens accounts knowing the users are addicts, said casinos deserves to be labeled as predators.

Hej kære samfund, udbetalingerne tager evigheder her. Nogle gange kom pengene først på min konto 10 dage efter den påståede behandling. Større beløb vil tage 5+ dage at behandle. Kasinoet giver det skylden på påståede systemproblemer eller for mange udbetalinger... så jeg har en dårlig fornemmelse af mine udbetalinger. Der er omkring €2000 i rummet.