so what licensing authority you suggest us to contact then? Curacao isn't answering to complaints emails(at least it hasn't for a month) and license was fake anyways, no?
Well, since they don't have any license anymore, the licensing authority probably can't be contacted because there isn't one. This is a very sad situation and I would be very happy if it could be solved somehow, but I am quite skeptical because I have the feeling that there is not much to do. 😥
"I get it leaves a bitter taste, but to be fair and square, we can't deliberately change the casino's safety index solely based on your feelings. To do that, we would need explicit proof that would certainly change the result of the complaint. We close and classify the complaint, which will influence how the casino's Safety Index will be affected. That's how it works."
next time listen to the forum readers,
I understand that for you now, it's not a great look
but I warned you that the casino was anomalous
however this casino still has a good rating
The responsible gambling authority is Antilephone NV (Curacao) and almost all of its casinos are scams. Do not play or register with them. They work together to deceive and steal money from players
Hello forum members. This casino did not pay me $23,000 and as I see many players were left with nothing
CasinoGuru the platform is closed
the web domain is for sale
they vanished with the money
it is useless to extend the time for resolving disputes
it is useless to assign a raking of 6.8 scoobybet are scammers
Can you please send us proof to data@casino.guru ?
I know this is hard to understand, but this is the same approach as I explained regarding the forum posts.
"I get it leaves a bitter taste, but to be fair and square, we can't deliberately change the casino's safety index solely based on your feelings. To do that, we would need explicit proof that would certainly change the result of the complaint. We close and classify the complaint, which will influence how the casino's Safety Index will be affected. That's how it works."
next time listen to the forum readers,
I understand that for you now, it's not a great look
but I warned you that the casino was anomalous
however this casino still has a good rating
Hello,
I see this as hard to comprehend, but we just can't believe everything anyone writes on the forum. Frankly, our safety indexes are not calculated based on predictions.
Don't get me wrong, I understand you feel like things should be held differently. But so far, we have not found a better approach.
On the other hand, what would happen if your prediction didn't meet reality? How should we decide when and how to somehow adjust the safety index again?
These are questions we have to solve before we change the process. 🤷♀️
Hello forum members. This casino did not pay me $23,000 and as I see many players were left with nothing
Hello, dear player.
I'm sorry to hear that. As you probably found out by now, this casino is, according to another player, out of business. Based on our own information, the casino has not accepted players for quite some time since it became inactive. May I know when was the last time you were in touch with anyone from there?
The responsible gambling authority is Antilephone NV (Curacao) and almost all of its casinos are scams. Do not play or register with them. They work together to deceive and steal money from players
Such a general accusation won't help anyone. I recall cases where players got a response from this authority, for instance.
I know you are not fond of the idea, but if you are convinced the majority of casinos, despite other aspects, are simply scamming all players without a difference, you should really stop playing in casinos.
Does this sound reasonable to you? Please take that as an honest question. Of course, I know about concrete complaints that ended up dead. I'm just saying all casinos and licensing authorities are not the same. Players are also different.
Se på alle mine klager, der er uløste, licenseret specifikt af Antilephone NV (Curacao). Tror du, det er en tilfældighed? Licensmyndigheden er uforskammet involveret i bedrageri sammen med sine fupkasinoer. I dette tilfælde blev de uforskammede og gik simpelthen sammen med spillernes penge. Hvilket ansvar har det organ, der har udstedt en licens til svindlere? Svaret er ingen. Hvorfor er det så nødvendigt?
before assigning high ratings
it would be enough to create "mystery clients" with the help of trusted users of the forum
and the services offered by the casino, payment speed, support, playability and problems are tested
I have communicated with them a lot and on different platforms and forums. It all started back in December. This license really ignores the players. I sent a lot of complaints, provided evidence of their scam, sent screenshots, replays of games. The license was delayed until the last moment by the resolution of the complaint and the casino managed to escape. They could have made them pay, but they didn't do anything. They didn't even examine my evidence and all my arguments went into the furnace. If I need more details, I can roll out a huge post with dozens of screenshots and proofs, but why is it now? The casino has been cheating players since the beginning of December 2023, but the license didn't care. She's not protecting us. I still haven't received a response to anything, they just ignore the emails to the maximum. And when they answered 1 time, the casino told them you don't have a win, but I had a real proof + replay from the site but the limit and from the main page. In short, I no longer believe in the license, because it does not protect the players.
it is a safe casino
only for Casinoguru
the casino does not exist
they vanished with the money
the casino domain is for sale
Can someone advise you to update your rating, at least with respect to those who have been scammed
before assigning high ratings
it would be enough to create "mystery clients" with the help of trusted users of the forum
and the services offered by the casino, payment speed, support, playability and problems are tested
Thank you. That's definitely a great idea!
Did you know we already have active testers all around the world, assembled from trustworthy players?
It won't help predict the future, I'm afraid. 🤷♀️
it is a safe casino
only for Casinoguru
the casino does not exist
they vanished with the money
the casino domain is for sale
Can someone advise you to update your rating, at least with respect to those who have been scammed
Look, I know you feel like you are the only reasonable person here. This review is waiting to be updated - simple as that.
As you already said, the casino no longer exists. Doesn't that mean that there is no possible harm for potential new players since the site has closed?
So, please think first.
I have communicated with them a lot and on different platforms and forums. It all started back in December. This license really ignores the players. I sent a lot of complaints, provided evidence of their scam, sent screenshots, replays of games. The license was delayed until the last moment by the resolution of the complaint and the casino managed to escape. They could have made them pay, but they didn't do anything. They didn't even examine my evidence and all my arguments went into the furnace. If I need more details, I can roll out a huge post with dozens of screenshots and proofs, but why is it now? The casino has been cheating players since the beginning of December 2023, but the license didn't care. She's not protecting us. I still haven't received a response to anything, they just ignore the emails to the maximum. And when they answered 1 time, the casino told them you don't have a win, but I had a real proof + replay from the site but the limit and from the main page. In short, I no longer believe in the license, because it does not protect the players.
Hello,
I agree that those licenses are not the best choice. Support and objectivity are both, let's say, random at best.
obviously now there is no more harm for new players
but there are also players who have lost up to $20,000
and reading that the casino is considered safe by Casinoguru is disrespectful towards these people
I'm not the only reasonable person here
but scoobybet used the casinoguru logo on the home page
casinoguru gives a rating of 8
So I think I'm playing it safe, but instead it was a scam
Radka I remind you, in a casino you gamble for money
and due to your mistake, several people lost thousands of $
So it would also be right to apologize to the readers
instead defend the impossible
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