1 år siden
Hvis du vil diskutere noget i relation til SG Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
SG Casino – generel debat
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1 år siden
Kasinoet krediterer ikke pengene...
Jeg sendte screenshots flere gange
Pengene fra min konto er væk
Tjenesten i chatten er så uvenlig og hjælper overhovedet
ikke. Det er så trist
Jeg er bange for, at de aldrig vil udbetale penge!! Hvordan kan man behandle kunder sådan. Det synes jeg er uhøfligt
Automatisk oversættelse:
1 år siden
Dear Seba1205,
We are sorry to hear about your recent experience with our casino. We apologize for any inconvenience caused and would like to assist you in resolving this matter promptly. To better understand your situation and address your concerns, could you please provide us with your username here in the discussion chat? This will allow us to investigate the issue thoroughly and provide you with a satisfactory resolution.
We genuinely value our customers and strive to provide excellent service. Your feedback regarding the unhelpful chat service and unfriendliness is concerning to us, as it goes against our commitment to delivering a positive customer experience. Rest assured that we will address this matter internally and take appropriate action to ensure that our support team is more helpful and courteous in the future.
We understand your frustration and assure you that we take payment matters seriously. Our goal is to ensure that our customers receive their funds in a timely and efficient manner. Please be assured that we will investigate the issue and work towards resolving it promptly for you.
Once again, we apologize for any inconvenience caused and appreciate your cooperation in providing us with your username or account details. We are committed to addressing your concerns and restoring your trust in our services.
Best regards,
SG Casino Customer Support Team
1 år siden
Det er mit brugernavn!
Jeg slettede min konto på grund af den dårlige service
jeg har 90
Indbetal EUR og få kun EUR 20 bonus!
du kan åbne min konto og give mig den 70 euro bonus, der mangler?!
seba1205
Anmodning om feedback
Automatisk oversættelse:
1 år siden
Dear Seba1205,
Thank you for providing your username. We appreciate your feedback and apologize for the issues you've encountered with our service. We understand your frustration regarding the bonus discrepancy and the decision to delete your account.
We take your concerns seriously, and we want to assure you that we are committed to resolving this matter promptly. Our team will thoroughly review your case and investigate the bonus discrepancy. We will strive to provide you with a satisfactory resolution as soon as possible.
Please bear with us while we investigate the issue. We value your patience and understanding. Rest assured that your feedback has been noted, and we are actively working towards improving our services and addressing the concerns you raised.
If you have any additional information or further details regarding your account or the bonus discrepancy, please feel free to share them with us. Your input is essential in helping us resolve this matter accurately.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We will be in touch with you shortly with an update on the situation.
1 år siden
Jeg indsatte i alt 90 euro!
Den første indbetaling virkede ikke, jeg ventede i dagevis
I live chatten fik jeg besked på at indbetale igen, det vil blive krediteret med det samme, og jeg får bonussen med det samme
Jeg sagde, at jeg ville indbetale 70 igen med det samme, og så ville jeg få bonussen med det samme!
denne indbetaling virkede heller ikke, og jeg var virkelig vred
i sidste ende fik jeg kun 20 euro bonus, og jeg er skuffet over den dårlige service
Automatisk oversættelse:
1 år siden
Please give us some time to investigate the case.
Thank you.
1
1 år siden
Ja alt er klart
Automatisk oversættelse:
1 år siden
Hello dear Seba1205,
Please use the official CasinoGuru Complaint resolution center for this case and we will address it accordingly.
Best regards,
SG Casino Customer Support Team.
1 år siden
Hi there!
May I ask whether the issue is still troubling you? I mean if you prefer to submit the complaint - as suggested, kindly use this link: https://casino.guru/complaints
If you need further support, just ask 🙂.
1 år siden
Hej.
Der var 4500 euro på kontoen, spilkontoen blev lukket og der blev ikke givet nogen grund, men den blev lukket og det var det. Kundens dok. blev efterspurgt. Jeg lagde alt, hvad der blev anmodet om.
Hej.
Der var 4500 euro på kontoen, spilkontoen blev lukket og der blev ikke givet nogen grund, men den blev lukket og det var det. Kundebøgerne blev efterspurgt. Jeg lagde alt, hvad der blev anmodet om.
Kasinoet betaler ikke, snyder, der er ingen kundeservice, hver chat er en anden samtale, sender e-mails fra forskellige konti
Nu skal du hyre en advokat, heldigvis er der sådan en og du kan også finde en forsikring
Kasinoet betaler ikke, snyder, der er ingen kundeservice, hver chat er en anden samtale, sender e-mails fra forskellige konti
Nu skal du hyre en advokat, heldigvis er der sådan en og du kan også finde en forsikring
Automatisk oversættelse:
1 år siden
I must say it is quite normal that a casino closes the account while the KYC is in process, especially if there are some flags raised along the way.
I see you created a complaint - that's good! Keep it updated, please
10 måneder siden
Hej!!Jeg ved ikke om jeg skal sige meget eller ej!! Jeg har i 20 dage forsøgt at identificere en konto!!! Jeg har sendt 10 gange til hvad som helst og i hvilken form der er!! og de aflyser det simpelthen!! tragisk! hvad chatten angår, er der ikke fundet en repræsentant til at fortælle mig mere, det er lige præcis problemet at løse det!!! han fortæller mig bare at han ikke ved det og at den relevante afdeling kigger på det!!! og for at sende en e-mail til dem for at hjælpe mig, jeg har sendt 100, de har aldrig svaret!!! Hvis du ikke kan støtte det du siger!!! luk den, for fanden!!! Åh, jeg glemte også afventende og en udbetaling af €400!! hvor jeg nok aldrig får dem!!
Automatisk oversættelse:
10 måneder siden
Hi, in such a situation, I recommend to file a complaint on this link right at the beginning of my answer.
I think 20 days is enough to resolve the KYC.
Anyway, what does the casino seem to have a problem with your documents ?
Also, the fact that the casino does not answer does not add to the peace of mind which I definitely understand and any player would welcome some relevant information about the process.
Nevertheless, we will try to help you if you file a complaint and we will see what can be done. I strongly believe that this case can be resolved.
4 måneder siden
Jeg har en afventende udbetaling siden den 11. juli på €800, og de foretager ikke betalingen, supporten siger altid det samme, men jeg kan ikke se, at der sker noget. Det lugter af fupnummer... Jeg anbefaler det ikke
Automatisk oversættelse:
4 måneder siden
Hi, a week would have been a warning finger for me, but let's try to be patient and see what happens next. We give casinos 14 days to sort out everything that is needed around the withdrawal and send the player the money, so they still have some time. If they don't, you can contact us again and we will try to help.
Anyway, did you play here with any bonus or not ? What exactly is support telling you ?
