Hej Jaro,
Jeg har i dag endnu en gang anmodet om udbetalingen, eller hvornår de forventer at betale den og bemærket, at de havde betalt $1500 af gevinsten. De sendte derefter den generiske e-mail tilbage med angivelse af 24 timer normalt - jeg svarede så, at min havde taget 14 dage, som support ikke svarede på, og lukkede chatten.
Jeg havde tidligere sendt denne e-mail til support-e-mailen og fik dette svar.
Kære sky crown Casino
Den 4. februar 2024 vandt jeg en jackpot på 40.250 på denne dag, jeg var så spændt og taknemmelig, at jeg har spildt en masse penge på at spille slots.
Jeg gennemgik en streng verifikationsproces og er til min skuffelse ikke blevet betalt, selvom jeg er blevet verificeret - bortset fra et beløb på $1500. Hvilket ikke engang var mit første tilbagetrækning endnu andet tilbagetrækningsbeløb
Dette beviser i sig selv, at dit personale har overset mig eller vælger ikke at betale mig uden grund.
II spillede på Stay Casino online sidste eek og vandt en mindre jackpot og er allerede blevet godkendt og betalt. Det siger ikke meget for dit team og dine processer. Du er en af de større kasinoer. Jeg har forsøgt at kontakte support regelmæssigt og ikke få nogen hjælp, bortset fra at vente med en genereret meddelelse om svindelbeskyttelse og fik endda besked på at vente på min tur. Jeg har haft chatten lukket for mig ved mere end én lejlighed.
Kan du venligst betale, hvad du skylder mig, da jeg vandt pengene retfærdigt og jeg betalte dig for at spille, og du ser ikke ud til at gøre det rigtige.
Jeg har ikke indbetalt siden og har valgt at spille andetsteds indtil betalt, da du ikke respekterer det du sagde. For det første var det 1 time efter verifikation, derefter var det 24-48 timer, og i mit tilfælde har det været nu 10 dage. Kan du venligst give mig et svar på, hvornår min betaling vil blive betalt.
Med venlig hilsen
Annette Doughty
første svar -
Kære Annette
kan du venligst fortælle mig, er dette stadig relevant
Andet svar
Kære Annette,
Tak fordi du kontaktede os.
Alt hvad du behøver er at vente, indtil du får dine penge.
Hav en god dag og held og lykke!
soni er klar til at klage nu.
Lad mig. Ved hvad jeg skal gøre
tak skal du have
Hi Jaro,
I have today once again requested the payout or when they expect to pay it & noted they had paid $1500 of the win. They then sent back the generic email stating 24 hours normally - I then replied mine had taken 14 days to which support did not reply and closed the chat.
I had previously sent this email to the support email and got this reply.
Dear sky crown Casino
On the 4th of February 2024 I won a jackpot for 40,250 on this day I was so excited and grateful s I have wasted a lot of money playing the slots.
i went through a rigorous verification process and to my disappointment have not been paid even though I have been verified - other than a $1500 sum. Which was not even my first withdrawal yet second withdrawal amoun
This itself proves that your staff have overlooked me or are choosing not to pay me for no reason at all.
II played at Stay Casino online last eek and won a smaller jackpot and have already been successfully approved and paid. Thos does not say much for your team and processes . You are one of the bigger name casino’sI have tried to contact support regularly and get no help, other than kindly wait with a generated fraud protection message and was even told to wait my turn. I have had the chat closed on me on more than one occasion.
Can you please pay what you owe me, as I won the money fair and square and I paid you to play and you don’t seem to be doing the right thing.
I have not deposited since and have as chosen to play elsewhere until paid, as you do not honour what you said. Firstly it was 1 hr after verification then it was 24-48 hours and in my case it has been now 10 days. Can you please give me an answer as to when my payment will be paid please.
Kind regards
Annette Doughty
first Reply -
Dear Annette
can you kindly tell me is this still relevant
Second reply
Dear Annette,
Thank you for contacting us.
Everything that you need is to wait until you will get your funds.
Have a nice day and wish you good luck!
soni am ready to make the complaint now.
let me. Know what I need to do
thank you
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