Glad to hear you're doing well! I still have high hopes for the complaint process, but I understand it would be much easier if the casino simply stated something solid to you. And, of course, pay...
Jeg er mere end forfærdet over, hvordan dette casino håndterer udbetalinger. Jeg har ventet på en udbetaling i over en måned. Først nu, efter at have klaget til Casino Guru, kræver de bekræftelse fra mig, selvom jeg har hævet gevinster flere gange tidligere. Jeg uploader nu min nødvendige kontoudtog dagligt, komplet med alle mine data og indbetalingskvitteringer, og alligevel vises den stadig ikke korrekt for Slotexo. For mig er dette et tydeligt tegn på, at de bevidst forsøger at forsinke eller forhindre udbetalinger.
Hello, I was hoping it would be over by now!
In any case, I'd like to mention that it would be beneficial to avoid sending bank statements or any other official documents as a screenshot; sadly, it is the usual problem with the documents. Screenshots are very easily modified; hence, they are not usually accepted these days. Start with the PDF, and you should be okay.
When it comes to the screenshot you posted in the complaint, to me it does not seem you are required to upload anything else since there are no documents mentioned. In my opinion, it means the casino is verifying your account. If you have a separate request for providing a .pdf version in your email, try to send the document in an email reply. Or perhaps the casino representative will respond to your questions in the complaint thread too.
I really hope this will end soon, and I'll be here for you.
Hej Radka, du har fuldstændig ret. Mine kontoudtog er nu blevet accepteret, og udbetalingerne er blevet behandlet. Tak igen for din støtte! Med venlig hilsen
Thank you for letting me know! I hope this episode was your worst casino experience for a very long time! 🙂
If you need us, we will be here!
God dag,
Jeg vandt €6.500 på jeres Slotexo-platform. Trods gentagen kontakt via livechat og e-mail har jeg ikke modtaget en udbetaling endnu.
Jeg blev informeret i chatten om, at der kun kan hæves €500 pr. dag, op til tre gange hver gang. Men selv den første hævning er ikke blevet behandlet endnu, selvom jeg har fulgt de nødvendige trin. I stedet er jeg blevet afvist i ugevis med generelle udsagn som "Vær venligst tålmodig".
Hello, it sounds like you have a very good reason to complain. Are you familiar with that? We have a special team of dedicated resolvers; those people try to mediate issues with casinos and I think you could use their support on that.
More details are here 👈
It is always frustrating to hear "just be patient" over and over again. In my opinion, it would be much better to admit that the things are overall delayed and the time frame isn't certain. One would at least know it was just a delay, and there was nothing else behind it.
Though the outcome would be pretty much the same, I guess.
As I scroll reading on some reviews, it realy helps so that you can see that it's reaaly worth it.. Really have fun and also had some wins. 🙂
Great, did you manage to withdraw your winnings? Does the casino offer any interesting special bonuses that would make it worth going there? 🙂
I don’t really know what issues others might have here, but I personally liked this casino. The only thing I really lost was my time and that’s because I stayed playing longer than planned)) As for winnings, they were absolutely great, and I managed to cash them out without problems
It's great that you had a good experience. You mention withdrawals, what else is good for you here, or what do you appreciate? 🙂
The Bonus Crab feature is something truly unique and fun. I really enjoy using this little "crab" it adds a playful element to the experience and makes things feel less routine. It’s not just another standard bonus mechanic, but something that actually brings excitement and variety to the platform. Small features like this make the overall experience more engaging and enjoyable
I'm glad you like it. Is there anything else you would highlight about this casino, or anything you would improve?🙂
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Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
