SlotLords Casino – generel debat (side 2)

Been trying to withdraw for 10 days now, they make the verification process so confusing, I have sent them my licence, my passport, my banking details showing the deposit, been phone verified, sent them a letter with my name and address, sent them both sides of my bank card, they require all these things for some reason, thing is when they accept one of the above you get a green light next to it, I had 3 green lights thing Is they’ve all changed to red or yellow, absolutely zero support, online support is a bot, they totally refuse to respond to my emails in person, steer clear guys

Any help would be greatly appreciated mate, I am getting nowhere

Oh, apparently I would like to know from the casino why suddenly the light is no longer green but red. That's something that might be relevant to this case. Do you still have to send them any documents even if they were green or not? 

Obviously I would slowly open a complaint and our team would look into it and try to help.

You gonna go for it? 

Finally got hold of a real person via the chat, got an email shortly later saying my account is fully verified, hopefully all clear from here, I like the casino has some cool games but obviously payouts are the most important things with gambling

Well, I'm glad it's resolved. Do you have any active withdrawal you are waiting for?🙂

Withdrawal pending, hopefully there are no issues

I hope so too.

Can you tell me please when something is changed alternatively when you get your withdrawal? 🙂

Will wait for your answer. 😉

Was approved today, Scarlett was a great help.

Perfect, so feel free to let me know when you get the money in your account.😀

Did you do a bank transfer if could you please tell me exactly how you done it I’ve won a big amount and they keep approving it then saying I’m not writing my account name ect right so they reverse it back and have to do it all over again nearly 2 weeks been going on for

please

I am not sure if the user above will reply to you now. It is always best to use the "reply" button if writing to someone in particular, actually.

But you can tell us more about this issue of yours, and our complaint team could look at it.

Would you be interested in filing a complaint?

Yes I think I might have too

Yes I’d like to get some advice on what to do if possible.

I have won $34,000 all up and so far I did withdraw $4500 as that’s the max you can take out a week, it was approved and then after a week cancelled it and said I had to do it again through bank transfer so I have it was approved again i received an email saying the funds would be in my account shortly over a week later still nothing it’s now saying I’m not completely verified now they are asking me to send more bank statements and selfie I’ve done that and they still haven’t green light it it’s still saying my funds have been approved but every time I ask them what is going on they can’t tell me anything my concern is this is jsut trying to get the first withdrawal I still have $34000 to try get out

I’ve read all good things about this casino and really hoping they pay me as I’ve been scammed in the past and this would help me in many ways.

I jsut don’t know what else to do as nothing is changing

hope this all makes sense

If you could please help me would be very much appreciated

I see that they are taking their time to pay you out. Right?

It is completely okay to ask for some additional verification, but if everything is done and approved, they should stick to the maximum withdrawal amount and pay you out, for sure.

So, here is the link where you can submit your complaint, just in case. Our team will try to push them to move forward as fast as possible.

If you have any updates from them, please surely let us know at any time.

Det er praktisk talt umuligt at vinde på dette casino. Enhver, der ikke vil smide sine penge væk, bør ikke indbetale her.

Hi Casino Guru team,

I've been trying to withdraw from my account since the beginning of June now but have been met with multiple additional verification asked. There has been a bunch of documents needed for me for further verification and I've listed them below.

Also just for context I mentioned to them that I created 2 accounts with 2 different emails by mistake and they are aware of it. I've just formally asked to close that duplicate account today.

Slotlords requested documents

First round of verification (June 8th)

1. Proof of funds flow (last 3 months)

A full bank or e-wallet statement for the last 3 months (PDF format).

It must show all transactions on the account used for deposits in our casino, not only casino-related transactions.

2. Proof of source of income (last 3 months)

Documents confirming where your deposited funds come from, for example:

salary slips (3 months)

proof of business ownership and cashflow

property sale documents

inheritance payment

divorce settlement, etc.

3. Detailed bank statement (income origin proof)

A complete PDF bank statement showing incoming income transactions credited to your account for the last 3+ months.

Second round of verification requested via email (June 14th)

1) What is your main source of income?

• Salary - employment

• Salary - self-employment

• Pension

• Dividends

• Inheritance

• Winnings

• Savings

• Sale of property

• Crypto mining

• Trading

• Other - please specify

2) Do you have other sources of income?

• Salary - employment

• Salary - self-employment

• Pension

• Dividends

• Inheritance

• Winnings

• Savings

• Sale of property

• Crypto mining

• Trading

• Other - please specify

3) What are your total net annual earnings?

• $0 – $29,999

• $30,000 – $49,999

• $50,000 – $89,000

• $90,000 - $149,000

• $150,000 +

4) What’s your expected yearly spending on gaming?

• $0 – $10,000

• $10,001 – $30,000

• $30,001 – $50,000

• $50,001 – $70,000

• $70,001 – $90,000

• $90,001 – $110,000

• $110,000 +

5) What is your current employment status?

• Employed (full-time)

• Employed (part-time)

• Self-employed

• Temporarily not working

• Unemployed

• Retired

• Student

6) What is your current job title?

7) What is your nationality?

8) What is your place of birth?

Third round of verification requested via email (June 17th to current date June 26th)

• Another bank statement requested and provided for different bank account - June 17th
• Question about transfer of funds for source of funds verification process. They had question on transfer I made reguarly to my parent which I responded to. - June 25th.
• Further bank statement requested for Revoult and Wise account which I provided. - June 26th.

I have been cooperating and providing all requested documentation and ad hoc request such as the second round of verification and additional question since June 17th. Is the verification process usually this long? I have just submitted the latest bank statement requested for Revoult and Wise but this process has been going on close to a month now and I am curious if this is standard timeframe for verification process. Thank you!

Hi Casino Guru team,

So I've been trying to get my account verified now for a period of 20 days, does it usually take this long, I have listed below on all the request they have asked from me since June 8th to current date for June 26th. Also for context I did mistakenly create a second account that they are aware about and I have requested for them to close that second account today (This doesn't seem to be an issue after I sent an email explaining how I accidentally created 2 accounts). Also important thing to not I do not play with bonus money or free spins.

First round of verification June 8th

1. Proof of funds flow (last 3 months)

A full bank or e-wallet statement for the last 3 months (PDF format).

It must show all transactions on the account used for deposits in our casino, not only casino-related transactions.

2. Proof of source of income (last 3 months)

Documents confirming where your deposited funds come from, for example:

salary slips (3 months)

proof of business ownership and cashflow

property sale documents

inheritance payment

divorce settlement, etc.

3. Detailed bank statement (income origin proof)

A complete PDF bank statement showing incoming income transactions credited to your account for the last 3+ months.

Second round of verification - Source of wealth questionnaire June 14

1) What is your main source of income?

• Salary - employment

• Salary - self-employment

• Pension

• Dividends

• Inheritance

• Winnings

• Savings

• Sale of property

• Crypto mining

• Trading

• Other - please specify

2) Do you have other sources of income?

• Salary - employment

• Salary - self-employment

• Pension

• Dividends

• Inheritance

• Winnings

• Savings

• Sale of property

• Crypto mining

• Trading

• Other - please specify

3) What are your total net annual earnings?

• $0 – $29,999

• $30,000 – $49,999

• $50,000 – $89,000

• $90,000 - $149,000

• $150,000 +

4) What’s your expected yearly spending on gaming?

• $0 – $10,000

• $10,001 – $30,000

• $30,001 – $50,000

• $50,001 – $70,000

• $70,001 – $90,000

• $90,001 – $110,000

• $110,000 +

5) What is your current employment status?

• Employed (full-time)

• Employed (part-time)

• Self-employed

• Temporarily not working

• Unemployed

• Retired

• Student

6) What is your current job title?

7) What is your nationality?

8) What is your place of birth?

Further verification process from June 17th to current date June 26th

1. Another bank statement for other banking account
2. Ad Hoc question on regular transfer of funds made to parent which I responded to
3. Further Wise and Revoult bank statement requested today which I provided.

Is the process of verification usually this long? I have been cooperating and provided all request listed below and just curious if standard verification usually takes this long?

Thanks for the help.

Hi,

I would say that a standard verification should not take this long. We generally give casinos up to 14 days to complete a player's KYC process, so I can understand why you're starting to be concerned.

From what you've described, the casino has requested a very extensive list of documents. To be honest, I haven't seen such a comprehensive verification process in quite some time. Some of the requests also make me wonder why they are necessary. Have you deposited or wagered a particularly large amount of money that might explain why they're carrying out such an in-depth source of funds and source of wealth review?

Since the process has already been going on for 20 days, I would recommend opening a complaint on our website as a precaution. That way, if the verification continues without any clear progress, our team can step in and investigate the situation.

I also wanted to ask whether any of the documents you submitted were actually rejected, or have you simply been asked to provide additional documents each time without any explanation? Have you had to resend any documents that were previously submitted?

I hope the verification will be completed soon and that you'll be able to access your funds without any further delays.