Slotoro Casino – generel debat (side 2)

Same they did with me!!!! I have to get 200 euro they say admin blocked you we cant do anything.

They are lucky that i dont live next to there office. Fraud suspected My Ass you Slotorado Motherfuckers!

Desværre, selv når de åbner din konto, efter lang tid og en masse besvær, vil de ikke give dig dine penge og vil få dig til eksplicit at erklære, at du ikke gør krav på noget fra casinoet som en betingelse for, at de åbner den for dig. Til sidst, når du skal foretage en udbetaling, vil du se, at det ikke vil være tilladt, før du bliver tvunget til at spille den... Vær ikke mistænksom... SELVFØLGELIG ER DET ET SVINDEL!!

You opened a thread where you wrote about casino Slotorado. Now you posting under the casino Slotoro. Distinguish between them please and tell me with exactly which one you have problems.

Hi! I saw your complaint against Slotoro Casino and noticed that your situation seems very similar to mine. My €1,000 withdrawal was rejected, my account was locked.

Could you please tell me how your case ended and whether you managed to recover your money? I would really appreciate your help!

Hi,

Unfortunately, my situation has been going on for quite a while. Slotoro did not respond directly to my Casino Guru complaint for almost two months. Eventually, they replied to the Casino Guru representative privately, but only after a very long delay.

By that point, I had almost given up hope of recovering my money. I was afraid of losing the remaining €350 as well, so I accepted the casino's offer to take that amount rather than risk losing everything.

Regarding the rest of my balance, Casino Guru is still in contact with Slotoro.bet, but I honestly don't have high hopes at this point. Considering the many negative reviews and the way the casino has handled my case so far, I am not very optimistic about the outcome.

My advice is to keep all screenshots, emails, chat histories, and any other evidence you have. Make sure everything is documented, and keep pushing Casino Guru to follow up on your complaint.

I hope your case has a better outcome than mine. Sėkmės 🙂

Thanks for your answer 🙂 I don’t have any hope, but now they offer me to unlock my account and only leave 50 eur in my balance. That’s kind of ridiculous.

Apgailėtina situacija 😢

I understand why an offer to leave just €50 feels unacceptable when your rejected withdrawal was €1,000. Reopening the account alone wouldn’t explain what happened to the remaining funds.

What reason did they give for locking your account and removing the winnings? Were those winnings obtained with a bonus, and does their offer require you to agree that the matter is settled?

Your complaint has already been submitted and is waiting for review. Our team will assess the details and ask you for anything else they need. Another player’s outcome doesn’t necessarily determine what will happen in your case, so let’s see what the review establishes.

The casino confiscated my €1,000 winnings and blocked my account because I used a VPN. I understand that the casino may have rules regarding VPN usage, but I believe confiscating the entire amount is an extremely harsh outcome.

My winnings were not obtained with a bonus. I made a deposit without accepting any bonus and played with my own real money.

I am considering accepting the casino’s offer to reopen my account with €50 because I want to regain access to my account. However, my main concern is recovering the remaining €950 from my original €1,000 winnings.

I do not consider receiving only €50 a fair resolution. I would like Casino Guru to investigate my case and help me recover the remaining €950. I want my account back, but I also want the money that belongs to me. I hope there is a way to resolve this matter fairly without me having to give up my claim to the remaining funds.

That clarifies the reason the casino gave and confirms that no bonus was involved. Our complaint team will need to assess the VPN restriction and how the casino applied it before drawing a conclusion about the confiscation.

Before accepting the €50 offer, please check whether reopening your account requires you to accept it as a final settlement or give up your claim to the remaining €950. Don’t assume that accepting the offer would leave that claim unaffected.

Since your complaint is waiting for review, I’d suggest waiting for our team’s guidance before agreeing to any settlement. I understand you want access restored, but the conditions attached to that offer matter.

Accepter ikke tilbuddet på €50, før casino guru har gennemgået klagen. I mit tilfælde vil du efter to måneder ikke modtage noget svar og ikke længere forvente at modtage det fra slotoro. Men jeg accepterede den foreslåede kompensation, selvom jeg skrev til slotoro. Men jeg accepterer det, fordi de ikke svarer på casino guruens klage. Det blev en grund til at lukke min klage og markere den som løst. Vær bare forberedt på, at ventetiden bliver lang. Held og lykke.

Accepter ikke tilbuddet på €50, før Casino Guru er færdig med at gennemgå klagen. I mit tilfælde accepterede jeg den tilbudte kompensation efter to måneder – hvor jeg ikke havde modtaget noget svar og ikke forventede noget fra Slotoro.but – men jeg fortalte Slotoro.bet eksplicit, at jeg accepterede den, fordi de ikke reagerede på Casino Gurus klage. Det blev årsagen til, at jeg lukkede min klage og markerede den som løst. Vær bare forberedt på en lang ventetid. Held og lykke.

Angående emnet Slotoro, så indbetalte jeg 15 euro og tjente 400 euro, som jeg ville hæve til en konto, jeg havde bekræftet. Det første mærkelige er, at beløbet ikke blev reduceret fra kontoen, som det var tilfældet med andre casinoer, og selvom jeg ventede i mere end to dage på mine penge, modtog jeg ikke en øre, hverken gennem Revolut eller Skrill. Hvor længe vil disse idioter snyde os? Jeg appellerer til Guru, fordi jeg er træt af falske mænd.

I understand why this feels concerning, but waiting a little over two days does not yet mean that the withdrawal will not be paid.

Some casinos keep the requested amount visible in the playable balance until the withdrawal has been fully approved or processed. For now, I would leave the €400 untouched and avoid cancelling the withdrawal or playing with those funds.

Could you please clarify which withdrawal method you actually selected for this €400 request Revolut or Skrill and what status is currently shown in your casino account? Is it still pending, or has the casino already marked it as approved or processed?

If the withdrawal remains unresolved as you get closer to 14 days, or if the casino gives no clear explanation, then it would make sense to look at the situation more closely.

Hej, desværre forbliver status den samme uden ændringer. Jeg har prøvet via Revolut, via Skrill, overalt.

As I mentioned, do not cancel the withdrawal or try using other payment methods. It is generally recommended to withdraw using the same method you used to make your deposit.

Give the casino some time to process it. We allow casinos up to 14 days to complete a withdrawal. If the casino ignores you or fails to send the money within that period, our team can try to help.

Most importantly, do not gamble with the funds or cancel the withdrawal, as this could only prolong the situation. For now, let us wait and see how it develops.