Perfect, so all you have to do is click on the green letters in my previous reply and you will be taken directly to the page where you can file a complaint. There you can describe what happened and our team will try to help you.
If you need any information about the process, you can find it in my other attached link in the previous reply. Just click on it to find out more.
If you have any problems or questions, feel free to ask. 🙂
God morgen,
Jeg blev blokeret af kasinoet, jeg havde omkring PLN 4.900 på min konto, kasinoet anklagede mig for at bryde reglerne, årsagen er kibersport, som damen i chatten skrev til mig, jeg ledte efter sådan noget på internettet og kunne ikke finde hvad det kunne betyde
Jeg spurgte, om jeg kunne hæve de midler, jeg havde indsat, hvilket var omkring 80 % af midlerne
Har kasinoet ret til ikke at udbetale de midler, jeg har indbetalt?
Kan jeg spørge om råd i denne sag?
Jeg vil gerne påpege, at jeg spillede i både kasino- og sportssektionen
Godmorgen, må jeg bede dig om hjælp med min sag?
God morgen,
Jeg blev blokeret af kasinoet, jeg havde omkring PLN 4.900 på min konto, kasinoet anklagede mig for at bryde reglerne, årsagen er kibersport, som damen i chatten skrev til mig, jeg ledte efter sådan noget på internettet og kunne ikke finde hvad det kunne betyde
Jeg spurgte, om jeg kunne hæve de midler, jeg havde indsat, hvilket var omkring 80 % af midlerne
Har kasinoet ret til ikke at udbetale de midler, jeg har indbetalt?
Kan jeg spørge om råd i denne sag?
Jeg vil gerne påpege, at jeg spillede i både kasino- og sportssektionen
Dear kaczka381,
It pains me to say that, but if the casino claims you violated terms related to Cybrsport, we just can't argue about anything we do not know. Under this condition, it truly does not matter if you have played casino games too. The way you put it, I'm convinced the main issue lies in the sports betting branch. In any case, feel free to submit the complaint; just be prepared that it may be rejected.
I'm sorry.
Jeg spillede kun i kasinoet på automater og satsede på sport, frue, jeg spillede ikke cybersport
Jeg spillede kun spilleautomater og satsede på sport frue, jeg spillede ikke cybersport
Oh, thanks for the insight.
It's getting even weirder.
Why would the casino accuse you of breaching such a rule? Well, as I said before - feel free to try that. Explain your issue in full, please. It's imperative that you make it clear this problem is more than a sports betting issue. The Complaint Team will then publish your case or reject it. On the forum, we can't affect Complaint Teams decisions. Just try that, and you will see the outcome.
Ja, jeg indgav en klage
Jeg vil gerne bede dig om hjælp i denne sag, jeg vil gerne endelig inddrive de indskud, som jeg selv har betalt, har kasinoet ret til at tage de midler væk, som jeg selv har betalt?
I'm sorry but I have to repeat myself here. If the issue is bound to sports betting, I can't answer that.
From a general perspective, though, if you have played out the balance and have violated the rules along the way, refund (refunding the deposits) does not sound like an option to me. Of course, it depends on the details. In such cases, winnings are voided upon casino account closure.
Hvordan er det muligt, at kasinoet kun fik 115 strafpoint?
Beløbet på PLN 4.900 er et meget stort beløb, og 80 % af det er mine private midler, så kasinoet frarøvede mig mine egne penge og ikke de penge, jeg vandt?
Jeg kan ikke tro det.... Virkelig 😱😱😱😞
I'm sorry how it turned out, but unfortunately black points are calculated by the system on the basis of the disputed amount. I know it's probably not the most ideal for you, but every player should do it anyway. The Safety index of this casino is already low anyway, so I don't think it was the best choice and I would definitely decide next time if I would deposit in such a casino.
However, I don't want to lecture you just to express my empathy. 😕
Jeg skrev til hr. Stefan
Er han i stand til at skrive tilbage til mig?
Of course he should be able to write you back if you contacted him. May I know what you would like to resolve ? 🙂
Jeg skrev til ham på hans e-mailadresse, han tilbød sin hjælp og gav mig to adresser, som jeg stadig kan skrive til
Good luck with that! 🤞🤞
Hvordan er det muligt, at casinoet modtager sorte point, og casinoets rating stiger i stedet for at falde?
Jeg er virkelig begyndt at miste troen på, at du arbejder til gavn for spillerne 🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁
Kasinoet var ikke engang interesseret i min klage og vurderingen fra 4,7 før klagen gik op til 4,8
The safety index can be adjusted according to many factors. It doesn't just include unresolved complaints, so something must have changed for the casino to have this rating. Your complaint certainly played a role in the safety index, but if something was more important that's why you see it the way it is now.
On the other hand, I would say that if it changes by 0,1 it probably means absolutely nothing and the casino is still rated as BAD. That's something to be aware of.
Hvilke faktorer kunne have fået vurderingen til at gå op i stedet for en nedgradering for bedrageri med sådanne penge?
Det er virkelig svært for mig at forstå
Hvordan kan casinoer samarbejde med dig, og i stedet for at sænke deres vurdering for sådanne ting, stiger vurderingen
Jeg er ved at miste troen på enhver retfærdighed, sådan burde det ikke være
It's not like the Safety Index has increased exponentially; as Jaro explained, 0,1 means nothing for such a casino. It was, however, a system adjustment. From time to time, our teams revaluate certain aspects. Once the new values are put into the system, the Safety Index gets recalculated based on the fresh inputs.
I really think it's not necessary to start being that concerned.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
