Snatch Casino – generel debat (side 43)

I don't think anyone is questioning whether you received that email in 2024. The issue is that the email confirms your account was verified at that time, not that the casino permanently waived its right to request additional verification in the future.

If your complaint is that the current KYC request is excessive, unreasonable, or being used to delay payment, that's a valid point to discuss and evaluate on its own merits.

However, the screenshot itself doesn't prove that no further verification could ever be requested again several years later.

As for the image removal, it wasn't about protecting the casino. It was about protecting your personal information. We moderators routinely remove screenshots containing full names and account-related details regardless of who is right or wrong in the dispute.

Hej

Jeg tilmeldte mig platformen og foretog indbetalinger udelukkende med Pix. Betalingerne blev behandlet med det samme hver gang, og pengene blev krediteret min casinokonto uden forsinkelse.

I løbet af min tid på platformen indbetalte jeg cirka R$600,00 til R$700,00 og spillede spilleautomaterne uden at bruge nogen form for bonus. Mens jeg spillede, nåede jeg en saldo på R$1.500,00 og anmodede om en udbetaling via Pix, hvor jeg korrekt oplyste alle nødvendige oplysninger.

Da jeg kontaktede support via chat, blev jeg informeret om, at behandlingstiden ville være 24 til 72 timer. Jeg ventede på den angivne periode, men efter den udløb, blev jeg overrasket over at opdage, at udbetalingen var blevet annulleret, og at pengene var returneret til min konto på selve platformen.

Jeg kontaktede kundesupport igen for at forstå årsagen til annulleringen, men jeg modtog ikke en klar og objektiv forklaring.

Jeg finder denne situation ret frustrerende, da alle mine indbetalinger blev behandlet med det samme, mens den ønskede udbetaling ikke blev gennemført inden for den angivne tidsramme.

I lyset af dette anmoder jeg om en klar forklaring på annulleringen og behandlingen af ​​udbetalingen på R$ 1.500,00.

Jeg ser frem til at høre fra dig med en afklaring af, hvad der er sket, og en løsning på denne situation.

Lucas Braun

Hello,

to sum it up, withdrawal despite being made through the same method as previous deposits was cancelled; you had to ask for the explanation but seemed to receive none or disatisfactory information. I understand the situation is frustrating. Do I assume correctly that the account has been fully verified? In any case, I would expect resolution from the casino too. Please let me know when you have news, ok?

Don't waste anymore money i have put in small deposit and withdraw 0 compared with other casinos.

Is VPN really not allowed here? Another big gambling website states that it is VPN friendly.

The only thing I see in the terms against VPN usage is:

"9.9. The Marathon is intended for recreational users. Any attempt to exploit mechanics (including but not limited to multi-accounting, collusion, or use of VPN/technical masking to bypass restrictions) may result in forfeiture of Keys and rewards, account closure, and/or voided play at the Company's discretion."

Based on the information in our system, VPN use should be prohibited at this casino.

I would not rely solely on the casino’s terms, as VPNs are prohibited by most casinos. Before using one, I would always contact the casino via live chat or email and ask whether it is allowed, ideally keeping a record of their response. Otherwise, it could cause problems later.

Of course, the casino should also clearly state its VPN policy in its terms, regardless of whether VPN use is permitted or prohibited. In the future, however, it is always better to ask beforehand than to use a VPN and discover later that it is not allowed.