Sol Casino – generel debat (side 2)

Jeg kæmper for at foretage den første hævning fra Sol Cassino, det tager 13 dage, selvom jeg sendte alle de dokumenter, de sagde, at der er en yderligere bekræftelse på 31 dage, noget helt unødvendigt, der skulle forstyrre casinoguruens anbefalinger om dette casino , Jeg har allerede været på dette ene casino gennem denne side, og jeg gennemgik denne ulejlighed, selv fordi ethvert casino, jeg registrerer mig hos, ser på deres vurdering på Guru og Reclame aqui

Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long. 

However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal. 

So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait. 

Når min sag er løst, vil jeg trække klagen tilbage, men dette er et af de værste kasinoer, jeg nogensinde har set, og dets niveau her hos Guru burde ikke være højt, 31 dage tjekkede ingenting, fordi jeg kun lavede 13 live-væddemål og spillede slots , så denne yderligere bekræftelse fra dem er uretfærdig og unødvendig, Forfærdeligt casino uanset om sagen er løst eller ej

I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon. 

På trods af at jeg har brugt siden i 2 år, og min konto er fuldt verificeret. Og før foretog jeg roligt hævninger. Efter en stor gevinst blev min udbetaling annulleret, og jeg blev bedt om en ny selfie med mit pas og endnu en selfie med min fødselsattest. Jeg sendte dem alt. Nu siger de, at min tilbagetrækning kan blive forsinket med 31 dage på grund af yderligere verifikation.

Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us. 

However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ? 

Først annullerede de min tilbagetrækning og bad om dokumenter. Jeg indsendte, mine dokumenter blev godkendt, og jeg oprettede en anmodning om tilbagetrækning igen. Nu siger de, at dette er en yderligere bekræftelse af min konto. Nå, mens jeg venter, skriver jeg, hvis jeg har nogle opdateringer.

It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint. 

However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ? 

I will wait for the answer.

du har misforstået mig) alle mine dokumenter er allerede blevet godkendt) Dette er, hvad de fortalte mig til støtte: "Vi har ret til at begrænse muligheden for at hæve penge inden for en periode på op til 31 kalenderdage for at kontrollere kontoen for tilstedeværelsen af unfair spil."

Allow me to step in, if you don't mind.

This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.

One way or another, for now, I'd say we have to wait. 🤷‍♂️

I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.

Du er ikke den eneste, alle har det samme problem. Så snart du vinder et stort beløb, vil din konto blive underlagt en 31-dages verifikation. Der er gået 22 dage, og jeg venter stadig på svar fra support. Det forekommer mig, at de bevidst forsinker alle checks næsten til den sidste dag, i håb om at du vil miste dine penge i kasinoet.

Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.

Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Are you in ? If so let me know how it goes. 

Today i got my money after 30 days.

Well, I am very pleased with this news. Although 30 days is too long in my opinion, but when you got the money it is the most important thing. I believe that it has been quite a long struggle and you are also satisfied that you do not have to deal with these worries anymore. 

I suppose you'd rather choose another casino to play at, or am I wrong ? 

Ofc, also if i wanted to play i cant because they limit my bets for maximum 1 euro stakes.

So it's not really worth it if it's such a limit and it's probably best to find another alternative. But I hope that this time the choice will be better.

I have one more question, what method did you use to withdraw?  🤔

bank card

Jeg har modtaget mine penge, grænserne er også nul))

Thank you for your reply and I hope you will do well. 🙂