Spinanga Casino – generel debat (side 2)

I'm sorry to hear that. Would you say there is a valid reason for rejecting the photos? Maybe it's not about the quality at all. One way or another, can you ask its support for a clear response regarding this issue?

Though I hope it won't be necessary, there is always the free complaint feature we suggest to players in your situation. Don't hesitate to submit your own 👈, once you feel ready for that.

Tak for dit svar. Jeg vil spørge om noget. Selvom jeg klager, hvordan kan du hjælpe mig? Har du kontakt med spinanga casino? Jeg har ikke forstået.

Hello there. Whenever you decide to submit a complaint, our team of specialists will try to help you out with everything they can do, even contacting the casino. The casinos safety index is pretty high and we have had quite some resolved cases, when it comes to this casino, as you can see yourself. So, the answer is yes, we do have a contact with them, and if you feel, that you need some help with the issue you ae having at this casino, to file a complaint is probably the best thing you can do. What do you say, are you going to try it? If you are unsure, here 👈 you can read some useful information about what to expect. Please let us know if you need any other assistance.

Vigtig opdatering! I dag blev min konto verificeret, og jeg modtog pengene fra den første udbetaling, jeg anmodede om! Jeg venter stadig på to udbetalinger, jeg anmodede om den 8. og 9. februar! Jeg håber alt går godt nu, hvor begyndelsen er lavet 🙂

This is some positive news, I am very glad. Hopefully you will get the other withdrawals soon as well.🤞 Please, keep us posted.

God aften igen! Alle hævninger er foretaget! Jeg var lettet! Mange tak

Hi, I'm so glad that all the money finally arrived without any problems. 🎉🤗✌️

May I ask how long you waited and by what method did you withdraw? 

Jeg havde anmodet om 3 udbetalinger. Den første 6. februar, den anden 8. februar og tirsdag den 9. februar. Min konto blev bekræftet den 22. februar om morgenen og om eftermiddagen blev den første hævning, jeg havde anmodet om, foretaget. De to andre fandt sted efter to dage. Hvad menes med hvilken metode?

So apparently it was the verification that delayed the withdrawal, since you say that you received the money quite soon after the successful verification of your casino account. 

By which method I meant how you withdrew the money - whether it was a bank transfer or some other way. 🙂

Ved bankoverførsel normalt

Thank you, because sometimes players use a lot of different payment methods for withdrawing or depositing, so I was wondering how long your withdrawals took. Therefore, I appreciate your reply. 

Anyway, will you continue to play at this casino ? ✌️

Jeg har spillet der i et stykke tid nu, dvs i casinoet, det er okay indtil videre, men desværre er der problemer med udbetalinger, jeg har ventet på bekræftelse i en uge, udbetalingen på €480 er stadig under gennemgang, jeg Jeg har kontaktet support flere gange, de er meget søde, men de er altid det samme svar, at jeg ikke behøver at bekymre dig, du ville rapportere det via e-mail, men desværre sker der ikke noget, jeg kan ikke engang bekræfte mig selv, det er alt sammen ret mærkeligt.

Hello, shanty13!

Does it mean you have already sent your documents for checking and are waiting for the results? Well, I fear we have to give the casino some time. I imagine how inappropriate this may sound, but still, we allow casinos 14 full days to verify players and send the money; only after this limit runs out do we step in.

Could you keep us posted, please?

Hej Radka, i går modtog jeg endelig et svar via e-mail.

-Hej Ramona,

Tak fordi du kontaktede vores kundeservice.

Bemærk venligst, at din udbetaling er annulleret. Foretag en ny udbetaling ved hjælp af en alternativ betalingsmetode.

Det svarede jeg så på

Hej, jeg forstår ikke, hvorfor jeg skulle angive en anden alternativ udbetaling. Accept på grund af ulovligt spil er afvist, fordi jeg havde problemet før, på et andet casino, og med visummet var og er det ikke noget problem at betale mig mine penge. Med venlig hilsen

Det, jeg finder mærkeligt, er, at der ikke er nogen omtale af verifikation, når jeg går til verifikation i kasinoet, siger det, det ser ud til, at din konto ikke behøver at blive verificeret

Det synes jeg også er meget mærkeligt, og jeg venter og ser, om der kommer et svar.

Jeg har ikke mistanke om noget godt

Med venlig hilsen

Hej, det var første gang, de gjorde det mod mig, og anden gang, det skete, tror jeg ikke, at casinoet er velrenommeret, fordi anmeldelserne i andre vurderingsportaler er dårlige. Jeg er spændt på at se, hvad der så sker

And what alternative did the casino offer you in this case ? As for the verification, have you sent the documents and do not know at what stage they are still in ? Personally, I would assume that it's probably all right if the casino told you that you can withdraw, but I'm not quite sure about it. 

So I could certainly use an answer and I'll wait to see what you come up with. If you haven't sorted anything out in 14 days, you can contact us and we'll try to help.

Hej Jaro, jeg har allerede nævnt ovenfor, at dette casino ikke bad om verifikation på nogen måde, og det siger, når det kommer til verifikation - Det ser ud til, at din konto ikke behøver at blive verificeret - så kort sagt, du ville angiveligt betale ud, men venligst via en anden bank af min Seitz, uden bekræftelse er alt meget mærkeligt og ikke troværdigt, måske du læser igennem alt, hvad jeg allerede har skrevet ovenfor, og tak for dit tilbud om, at du gerne vil hjælpe mig.

Med venlig hilsen

Aha, I understand now, sorry for the misunderstanding. Some casinos don't require verification but I personally would probably be cautious in this case too.

As for the withdrawal, did you try another bank ? Have you received any update from the casino or reply yet ? 

hej, ja jeg prøvede min almindelige bank i går, men siden jeg har ændret den nu vil det tage yderligere 3-5 dage, før den bliver tjekket. og det er nu kun €400, men jeg er sikker på, at min bank vil afvise det på grund af ulovligt spil. I alle andre casinoer fungerede det problemfrit med Visa, som jeg konstant bruger til at indbetale, men ikke med dem.

Hmm and you don't have any other alternative than bank transfer to withdraw ? Of course I understand the inconveniences that can arise when withdrawing and also the case you describe. 

However, you will see what happens in a few days and whether your withdrawal will be approved. Of course, be sure to let me know if you have managed to make a withdrawal or if you are still having issues. 

I will be waiting.