Spinbara Casino – generel debat (side 32)

I would recommend being patient, just as you mentioned yourself. We give casinos 14 days to pay out players, and if that doesn’t happen, we’ll try to help. If there’s a delay, it’s understandable that you don’t have the money right away, and I’d say that since you’ve been receiving your money normally up until now, I’m confident you’ll get it this time as well.

Fik du fat i dem? Jeg er i samme båd.

Hi, I'm sure the player will get in touch once they receive the money.

Looking at your situation, how long have you been waiting for the money? 

Det er nu 5 dage siden, og de fortalte mig, at det ville tage 1 til 3 hverdage at behandle. Jeg har 3 udbetalinger på €500 hver, og der er stadig intet. Jeg er nødt til at blive ved med at hæve, men da det maksimale antal er 3 ventende udbetalinger, kan jeg ikke, og situationen bliver lidt bekymrende.

Yes, I understand that if they set a deadline, the player expects to receive the money by that time. That’s why I don’t like it when a casino does that and then fails to follow through. I hope you’ll eventually get your money, but you’ll have to wait for it. Sometimes this is a common delay due to the payment method or other factors. 

But we have to be patient.

If nothing happens and two weeks have passed, be sure to get in touch and we’ll try to help you.

Intet endnu. Min kontoadministrator siger, at bekræftelsen er fuldført, og at de er i gang med forsendelsesprocessen. Jeg sender opdateringer, så snart jeg har dem.

Spinbara Casino hasn't been processing premium withdrawals on time. Some people have been experiencing delays for over three weeks now, and complaints about this casino are growing every day. I believe the casino guru team should address this issue.

Hello, based on what I see in your case, you're also experiencing withdrawal delays.

Could you please clarify what you mean by "premium withdrawals"? Is that some kind of VIP feature or a special withdrawal processing option? I’d appreciate a short explanation so I can better understand the situation.

Of course, I can see that you’ve been waiting for several weeks, which is not really normal or standard. My question is whether you had any successful withdrawals from this casino before, and whether you had to go through verification, or if there was anything specific that might have caused this delay.

Did the casino provide you with any explanation at all?

Good afternoon. This is what the translator told me about the premium. I waited 14 days and received nothing, and I lost everything. Previously, everything always arrived within three business days. You can see how many complaints have been opened with delays recently. They write that we have experienced delays with payments, but I don't believe they're deliberately stalling for time so people lose their winnings. I think you should do something about this casino.

I'm sorry to hear that you ended up losing your money.

The most important thing would have been to wait and open a complaint on our website so our team could try to help you. If the casino failed to resolve your case, the complaint could have been closed as unresolved, the casino would have received black points, and its Safety Index would have been lowered.

By continuing to play and losing your winnings, you unfortunately made it much more difficult for us to help. From the casino's perspective, there is no longer an outstanding withdrawal to investigate.

Player experiences are always important to us, but they also need to be supported by a completed complaint. That's one of the main factors that can affect a casino's Safety Index. If a casino repeatedly fails to resolve player complaints, it can have a negative impact on its rating.

So if you ever find yourself in the same situation again, I would strongly recommend not canceling your withdrawal or continuing to play. Instead, keep the withdrawal pending and let us help you through the complaint process.

I requested a withdrawal from this site today, and I was told it would take 48 to 72 hours. Do they always require identity verification and delay payments? I’ve become worried after reading the reviews.

Can I get help if I run into any problems?

Hello, I definitely would not rely solely on the fact that the casino advertises on its website, or told you directly, that withdrawals are processed immediately or within two or three days.

The first thing I would say is that if you run into any issues, you can contact our team and we will try to assist you.

We generally give casinos up to 14 days to pay out player withdrawals, so I think you are still quite early in the process. You mentioned that you only requested the withdrawals two days ago, and since there was a weekend in between, I would not really count those days as full processing time, because many casinos do not process withdrawals during weekends.

Regarding verification, this is a normal part of the withdrawal process. Casinos can request verification when a player makes their first withdrawal, but sometimes they may also ask for additional verification even if the player has already withdrawn before. So I would not consider this unusual by itself.

Of course, verification can also extend the processing time. If the casino has requested any documents or additional information from you, I would definitely provide them, because if verification is required, you will usually need to complete it before the casino can release your funds.

Jeg ville gerne åbne en tvist med disse sider Spinbara / RTbet / dragonia, de er alle en del af playID. I praksis flyttede jeg pengene fra playID-appen til disse sider. I praksis gav de mig de første 500, og derefter lukkede de alle de konti, der var under gennemgang, på samme tid uden en gyldig grund, og derfor ønskede jeg afklaringer på, hvorfor de lukkede det for mig.

Jeg vil gerne have et svar med det samme

Hi, then you’ll probably need to file a complaint, since the casino hasn’t told you anything. If your account was under review and the only thing that happened was that your account was eventually blocked, without anyone telling you anything or sending you an email, then the only way we can try to find out what happened is by contacting our team.

Did this happen in all three of the casinos you mentioned? Do you have even the slightest idea why this might have happened? Did you go through any verification process, or perhaps play with bonuses, or anything similar that might have caused the casino to become suspicious?

Nej, det eneste jeg gjorde var at spille regelmæssigt, ligesom jeg gjorde med Bassbet, der fortalte mig de samme ting på samme måde, som de havde blokeret mig for, men til sidst deblokerede de mig i stedet for, og i stedet gjorde disse ikke det.

Kan du rådgive mig om, hvad jeg skal gøre?

Okay, and what reason or term did they give you for blocking your account? I can see that you have an open complaint with Bassbet, and if you’re having similar problems with the other casinos as well, I would recommend opening complaints with them too.

Dette er følgende e-mail: Vi vil dog gerne informere dig om, at din konto efter en omhyggelig gennemgang foretaget af vores administration er blevet permanent lukket. Denne handling blev foretaget i nøje overensstemmelse med afsnit 9.1, 9.3 og 9.4 i vores vilkår og betingelser, som giver ledelsen ret til at lukke konti baseret på specifikke administrative eller compliance-protokoller.

Denne beslutning er endelig, og kontoen kan ikke genåbnes. Hvis du har yderligere spørgsmål vedrørende vilkårene og betingelserne, bedes du kontakte os via e-mail eller livechat.

Jeg har ikke overtrådt nogen betingelser,

Lad mig vide, hvad jeg skal gøre

Hi I would also complain against this casino especially if more casinos has been closing your account the same way. Could be related, in the end. So better to have all those closurers on the table.