SpinGreen Casino – generel debat (side 3)

Hej, jeg vil sige, at det ikke er det samme på alle casinoer, og situationerne kan også være forskellige. Er dette din første udbetaling på dette casino? Hvilken betalingsmetode valgte du?

Bad casinoet dig også om nogle dokumenter?

Okay ... efter at have læst anmeldelserne ovenfor, ved jeg nu, at jeg ikke skal indbetale nogen form for penge her.

Afmeld abonnement!

Tak til jer.

I made a $10 deposit which gave me a bonus of 50 spins with no wagering requirements, and I won about 10 more. After playing for a while, I requested a withdrawal of $55, but the request was declined, and my balance was converted to bonus funds, which I now have to wager 35x. If there were wagering requirements, the withdrawal request shouldn't have been processed because it would have indicated the balance as non-withdrawable from the start, but that wasn't the case. I even have screenshots to prove it.

Hice un deposito de 10$ que daba un bono de 50 giros con 0 requisitos de apuesta con el que gane otros 10 mas o menos. Despues de un rato jugando solicite un retiro de 55$, pero esa solicitud fue declinada, y mi saldo lo convirtieron a saldo de bono y segun tengo que apostarlo x35. Se supone que si hubiera requisitos de apuesta, dicha solicitud no procediera por qie desde un principio dijera ssldo no retirable, y no fue asi. De echo tengo capturas que lo comprueban.

Blev der noget lignende nævnt i vilkårene for de første gratis spins?

Det burde faktisk stå skrevet der.

The 50 spins are without wagering requirements, meaning that whatever I win from the spins goes into my cash balance. I don't know where they got the idea that I have to wager those $55 x 35. Besides, what I won in the free spins was $14.

Los 50 giros son sin requisito de apuesta, osea que lo que se obtiene de los giros pasa a mi saldo de efectivo. No se de donde sacan que tengo que apostar esos 55$ x35. Si ademas lo que gane en los giros gratis fueron 14$.

Bland dog ikke omsætningskrav med maksimal udbetaling.

Jeg mener, at den maksimale udbetaling bør nævnes i vilkårene, fordi det er i de fleste tilfælde, at casinoer anvender den, når de giver gratis spins til deres spillere.

It does not say what the maximum profit is.

no dice cuanto es el maximo de ganancias.

And furthermore, since I requested my withdrawal, they haven't told me why they declined it, nor have they given me any information about the bonus, even though I asked for information. They never clarified the situation at all. I think that's wrong, just like that, without any prior notice or anything, after several messages to support. And believe me, I'm not confusing one thing with another. As far as I know, wagering refers to the number of times you have to bet the winnings from the free spins for those winnings to be transferred to your real money balance. And I didn't see the maximum withdrawal amount anywhere. They're not helpful. I have messages.

Y ademas desde que solicite mi retiro no me dijeron, por que declinaron el retiro, ninguna informacion sobre el bono, aunque yo pedi informacion, jamas me aclararon la situacion de nada. Pienso que eso esta mal, asi sin previo aviso ni nada de nada, despues de varios mensajes a soporte nunca. Y creame que no confundo una cosa con otra, segun yo, wagering son las veces que se debe apostar la ganancia de los giros gratis, para que esas ganancias pasen al saldo real. Y el maximo de retiro no lo vi por ningun lado . Ellos no ayudan. Tengo mensajes.

After so many messages to support, they finally replied. But it was because another problem arose. I accidentally self-excluded when asking for help to unlock my account. After several hours, they told me I had to wait the established time; they practically told me no. I think they could help me if they wanted to. Just like that. I self-excluded for 7 days, and it seems that the bonus they added to my account will expire during that time—a bonus I don't know where it came from, because they didn't explain anything about it either. My bonus is different. And I had also met the deposit wagering requirements, and by a wide margin.

Despues de tantos mensajes a soporte, me contestaron. Pero fue xq se me presento otro problema. Por error me autoexclui al pedir ayuda para desbloquear mi cuenta , despues de varias horas me dijeron que hay que esperar el tiempo establecido, practicamente me dijeron que no. Creo que ellos podrian ayudarme si quisieran. Asi nomas. Me autoexclui 7 dias y parece que en ese tiempo expirara el bono que implantaron en mi cuenta, bono del que yo no se de donde salio, por que tampoco se aclaro nada de eso. Mi bono es otro. Y estaban cumplidos los requisitos de apuesta del deposito tambieny y por mucho.

Det må være virkelig frustrerende, når man ikke modtager klare oplysninger eller en forklaring fra supporten. Korrekt kommunikation er nøglen i mange tilfælde.

Som jeg kan se, er vores klageteam allerede i gang med at undersøge din sag, så lad os vente og se, hvad der kan gøres.

My account has been unlocked and my balance has been reset to zero. The problem is that I self-excluded, but that was because the menu is a bit confusing. I honestly didn't realize my account would be blocked instantly. This is the menu.

Ya se desbloqueo mi cuenta y dejaron mi saldo en 0. El problema que yo mismo me autoexclui, pero fue porque es algo confuso el menu. Sinceramente no sabia que mi cuenta se bloquearia instantaneamente. Este es el menu.

I already tried speaking with an advisor. They asked me what my question was, but when I explained my problem, they simply didn't respond at all. They just left me waiting.

Ya intente hablar con un asesor. Y me dijo que si cual era mi pregunta, pero al plantear mi problema, simplemente no respondieron nada. Y me dejaron esperando.

Har du også kontaktet casinoet via e-mail eller bare via livechatten?

After several messages, they replied that I had committed an offense, that I had multiple accounts, and that they had confiscated my balance. That was all they said. I don't remember having two accounts. This is the first time I've deposited at this casino. I hadn't even used this account before.

Despues de varios mensajes, contestaron que cometi un accion indebida, y que tengo varias cuentas y me confiscaron mi saldo, y fue todo lo que dijeron y ya. No recuerdo tener 2 cuentas. Es la primera vez que deposito en este casino. Ni siquiera habia usado esta cuenta

Og hvad med en anden i din husstand? Er der for eksempel andre, der spiller på dette casino?

No. Nobody plays.

No. Nadie juega.

Okay så.

Vi må vente på svar fra casinoet, så vi kan få mere at vide nu.

Hello,,

I also played at Spingreen. Luckily, I only deposited €10 so I could use the money I won and wagered with free spins. To withdraw, I would only need to deposit €10.

I could only withdraw the 217 euros once I reached 200 euros.

Two hours later I received an email stating that my winnings had been cancelled, but that my 10 euros had been refunded to my account as credit.

Apparently, I have a duplicate account with two IP addresses, and that's forbidden.

My request to reverse this and to be told which email it was has gone unanswered.

Absolute fraud

Hallo,,

Ich habe auch bei spingreen gespielt. Zum Glück habe ich nur 10 Euro eingezahlt, damit ich das Geld welches ich mit freispoielen erspielt und umgesetzt habe. Zum auszahlen müsste ich lediglich 10 Euro einzahlen.

Von 217 Euro kon te ich erst ab 200 Euro auszahlen.

Nach 2 Stunden kam eine Mail, das mein gewonnenes Geld storniert wurde, mir aber meine 10 Euro als Guthaben im Konto zurück gezahlt.

Angeblich habe ich einen doppelten Account 2 IP Adressen und das ist verboten.

Auf meine Anfrage, das rückgängig zu machen und mir zu sagen um welche Mail es sich handelt, wird nicht reagiert.

Absolut Betrug

Er du klar over, at du har flere konti på dette casino?

Er der andre fra din husstand, der spiller der?

Hi,

No, I'm the only one with an account there. And I've only had it since the beginning of the year.

I was told that you are only allowed to have one account.

Is there a chance I can get my winnings back?

Hi,

nein nur ich habe ein Konto dort. Und das habe ich auch erst seid Anfang des Jahres dort.

man hat mir geschrieben, das man nur ein Konto haben darf.

Besteht die Chance mein gewonnenes Geld zurück zu bekommen?