Sportaza Casino – generel debat (side 4)

DETTE HUS BETALER IKKE, JEG HAR FORSØGT AT FÅ BETALT SIDEN 18.07.2024 OG INGENTING. ABSURD! DE KOMMER ALTID MED UNDSKYDNINGER OG BER DIG OM AT ANNULERE TILBAGETRÆKELSEN OG ÆNDRE TILBAGETRÆKNINGSMIDLER OG DE BETALER IKKE! INDSÆT IKKE

Hello,

You have every right, in my opinion, to be upset with the casino. It will soon be a month from now, which must be really difficult for you! I noticed that you tried to file a complaint, but unfortunately, it was incredibly vague about the problem you were having at the casino.

It is advisable that you go through the same procedure again, elaborating on what transpired. Simply put, describe the circumstances. The more details you add, the better.

It would be unfortunate to be left without assistance simply for failing to supply essential details. Don't you tink?

HUSET BETALER BARE IKKE, OG DE FINNER DET UNDSKYLDNING, AT DER ER ET PROBLEM MED BETALINGSMÅDEN.... SÅ FORTÆLLER DE DIG, AT DU SKAL ANNULLERE OG TRYKKE PÅ EN ANDEN MÅDE OG DET SAMME SKE SKER!

This is exactly what I wanted to tell you to try another method if possible, but I see that it has had no success. Did you ask the casino what alternative you should use to make it work ? I would probably try that.

If that doesn't work either, our team will try to step in and help you. I'm hoping it will work out in the end, although I don't want to make any promises. 

I'll keep my fingers crossed. 🤞

I've tried all of this and so far nothing, that's why I'm trying to turn to you... if you can help me I'll be very grateful!

Of course, we will gladly help you. Could you kindly answer all the questions Veronika has asked you?

That's the best you can do to get a proper response. Make sure she knows every details, please.

Thank you, I really hope this struggle will end soon in the best way possible!

Jeg har ventet på en tilbagetrækning i en uge, selvom jeg fik at vide, at det ville tage mellem 3 og 5 hverdage. Der var gået 7 dage, og de gav mig undskyldninger om en lang liste af tilbagetrækninger. Jeg synes, det er skammeligt, at de leger med folks penge på denne måde, men jeg vil ikke sidde stille. Jeg tænker på at indgive en officiel klage på regeringsministeriets hjemmeside i spillereguleringsafdelingen, og på den anden side vil jeg gå til politiet for at anmelde dem, så de åbner en efterforskning gennem spilleforbrydergruppen. Dette kan ikke tillades. Hvis nogen skriver til mig, er jeg alle ører.

It is nothing unusual that an online casino could experience an overload with withdrawals, to tell you the truth.

The important think is for them to pay at the end. So, try to be a bit patient, and let us know how it goes. If the 14 day time frame passes and you still won't have your money, our complaint team will look into it, if you wish.

Just also bear in mind that weekends don't count. Usually they don't proceed with payments, you know.

Klagen går på, at jeg går til politiet for som udgangspunkt at anmelde det. I dag er der 5 FORRETNINGsdage, og jeg mangler en udbetaling, der ikke er behandlet. De leger med dine penge.

De har lige lukket min konto og beholdt mine €500. Jeg beder indtrængende din hjælp tak.

Jeg beder om topprioritet og hjælp med dette problem. De har lukket min konto og beholdt mine penge.

I'm sorry to hear that. I assume they didn't provide you with any reason for the account closure? In that case, I recommend you submitting a complaint on our website so our team can start dealing with it.

Perfekt Daniel, jeg kommer til det.

I hope that our team will be able to get to the bottom of the issue in your complaint and get it solved as soon as possible.

Do you have any updates for us regarding your case now?

Nej, de har stadig ikke betalt mig.

Okay then, let's see how our team will go.

Jeg skrev til Tomás for et par dage siden og sendte ham al dokumentationen, men han har ikke fortalt mig noget.

You know, our specialists usually deal with dozens of complaints at the same time. Hence, we've developed the timers so the player can see how much time is left for the next complaint phase.

I imagine it's not very comfortable, but I'd like to assure you all complaint specialists are doing their best to address each complaint with no avoidable delay. Try to hold on, please.

Godmorgen casino guru team, jeg håber du har det godt 🙂 Jeg vil gerne vide din mening om følgende emne, for et par måneder siden havde jeg lidt svært ved at tjekke ind på sportazza, men heldigvis gik alt godt, og jeg har foretaget udbetalinger hver gang jeg mangel. Men her er sagen, jeg har modtaget en mail fra en sportazza vip manager, der gerne vil kontakte mig telefonisk på engelsk, hvilket ikke engang er mit bedste sprog, tror jeg måske fordi min saldo er høj på trods af at jeg har en konto begrænset til lille beløb. Da jeg havde indledende problemer med bekræftelsen, og selvom alt nu er normalt, vil jeg gerne høre din mening. 🙂

Good morning.

I believe that you should explain it to them and say that your English is not very good.

They will surely come up with some solution. It is always about communication.

Please let us know how it goes and if there is any update regarding this.