Sportbet.one Casino – generel debat

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Sports review here.

Had a great few months with these guys but they then started to cancel bets for, in their words, "wrong odds". There were a few bets in a row that won and all were void, yet a $2k bet right in the middle was NOT void - they settled it as a loss.

I would say you are fine betting small amounts, but anything over $100 is pretty bad.

Hello,

Now it's truly a shame that we do not deal with sports betting here, otherwise, I would suggest a complaint.

These "wrong odds" don't sound pretty good sort of an explanation.

Did the same with me. "Wrong odds". Wow, such a bad site.

Have you ever heard about those sites? Should be focused on sports betting:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Might be worth trying. 🤔

I signed up a week ago to bet sports at Sportbet.one. Yesterday I transferred USDT $1000 to their live dealer casino. Within 45 minutes of playing live dealer blackjack I ran that up to $14,705. When I tried to transfer my casino balance back to the sportsbook it went under review for 12 hours, after which time they transferred just my original $1000 back to the sportsbook and removed all my winnings, sending me the following explanation by email:

Your casino session #55516 was canceled after the results of the provider's investigation.

The official response of the provider:

Checked the player's gameplay for signs of fraudulent activity. The investigation found that the user benefits by using shuffle tracking and card counting techniques.

You also violated several basic rules of our platform:

The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets , if:

- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;

- the client is suspected of using any software that automates the process of setting bets;

- the client uses the game account to play in arbitration situations;

The full text of the rules can be found here: https://sportbet.one/rules.

This time we are refunding your deposit and strongly recommend you to follow our platform rules.

Firstly, I did not engage in any "shuffle tracking" or "counting techniques". Here is the debit/credit history of each hand and a video where I go through the entire 89 hand history of the session so there can be complete transparency of the hands I played and the bet amounts I made.

https://i.postimg.cc/g2vXGJrJ/sportbetone-history.jpg

https://streamable.com/3l4kpq

I don’t know much about advantage blackjack play but I’ve seen enough movies to know that it’s a long grind and you would dramatically change your bet size based on the count of the deck. You can see by my debit/credit history that my session was short (45 minute), and I started off betting $500/hand and varied it by no more than $100-$200 per hand up to a maximum of $1000 a hand. Also you can see by my hand history that I won 13 of my first 17 hands of the session which accounted for the bulk of my winnings, and the pattern I exhibit is betting slightly more after a run of consecutive losses and slightly less after a run of consecutive wins. There would have been a few card shuffle changes within this session but that was the consistent pattern I exhibited and my bet size did not materially change due to any other factors throughout my session.

Also out of the 89 blackjack hands I played I experienced a net loss in 46 of them and a net gain in just 43 of them. Where I did experience winnings were on side bets such as "perfect pair" and "rummy", which no advantage player would participate in. I placed roughly 20% of my blackjack stake on each and every hand on these side bets and just got lucky there.

So after they get this bogus explanation from the gaming supplier (Ezugi, part of Evolution), they cite several rules that I would have broken.

- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;

- the client is suspected of using any software that automates the process of setting bets;

- the client uses the game account to play in arbitration situations;

All these rules: 1) syndicate play, 2) automated betting software, 3) arbitrage are all related to SPORTS BETTING. These have nothing to do with the casino play or what they are falsely accused me of, nor do they have any other rules on the matter. So even if I was doing some sort of advantage play in the casino, (which I wasn’t!), they don’t even have specific rules against it. They are simply making up accusations then applying unrelated rules to avoid having to pay out legitimate winners.

The last thing I’ll address is their claim that they are decentralized. Other than accepting crypto as a form of payment there’s absolutely nothing decentralized about them. They take custody and withhold customers funds with impunity.

Sportsbet.one have yet to reply to any further emails on this matter so I encourage them to discuss their decision and rational to confiscate funds openly on this forum.

If any, I would expect a response through your complaint right here 👈.

I'd say that's more likely.

For the issue itself, I'll follow up on the complaint's progress; this is a really complex matter, so I leave that to the complaint handler.

However, anything else you wish to add here on the forum is appreciated.

sportbet.one they stole my 670 usd. They closed my account without reason. They said I violated the rules and confiscated my money. But I didn't violate any rules.

Hello, I hate to hear such bad news.

But let's get to the point, when the casino told you that you broke the rules, were you playing with a bonus?

One more important question to start with: were you betting on sports or playing slots and other games at the casino? 

I made my last deposit. I did not use any bonus. I placed a sports bet.

So if they didn't tell you what you did wrong and you didn't play with the bonus, then I find it strange and I don't know what to make of it all, because the most important thing is to know what happened.

Anyway, I wanted to say that we don't deal with complaints about sports betting because we don't have experts or insight into such situations.

So, I can provide you with links that could theoretically help you, and I hope you manage to find out what happened and why it happened.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

If you find out anything new, feel free to let me know.

Sportbet.one has frozen my account pending an investigation on it, no betting and withdrawals are permitted for up to 14 days while an investigation is happening. I wasn't informed of an investigation happening on my account and only found out after i logged in and tried to place some sports bets then enquired why every bet i tried to place had a maximum stake of $0.

Have you found out why it is happening, though?

Did you request a withdrawal before this?

They emailed me back saying: Your account is currently undergoing a standard verification by the relevant department in accordance with Rule 1 of the General Rules:

https://sportbet.one/rules.

Such verifications may be initiated automatically as part of security procedures, risk control, and transaction verification. During verification, betting and withdrawals are temporarily unavailable.

The maximum verification period can be up to 14 days, but in most cases it is completed earlier.

But after checking their terms and conditions, rule 1 doesn't mention standard verification at all and has to do with fraud. Ive had the account for around a year but recently used them again to bet on rugby and tennis. Money is frozen in my account and I am unable to withdraw it until this investigation is completed.

Hopefully then they will really finish it all within the time period they provided. Please keep us updated about how it goes.

How long has it been now, by the way?

3 days

I've logged into my sportbet.one account today and my account is showing $0, there was $612 in the account prior to my account being frozen for the investigation.

I went to the live chat to ask whats happened to my funds and was told that the funds have been confiscated because i have engaged in arbitrage betting, multi-accounting, or the use of automated betting software.

Which is incorrect, i haven't done any of these 3 things. Yet there is no recourse for me to appeal the decision with them.

May I ask if it is all related to sports betting, please?

We don't deal with sports, unfortunately, if that is the case, you know.

Yikes, these stories are rough. I’ve been using them for a few months for small sports bets and everything’s been fine so far, including fast payouts. Maybe it’s a high roller thing? Hope you guys it sorted though. $14k is so lot to lose.

Totally agree. I've been playing here for some time now and never had any issues with bets or withdrawals. But after reading all this, it definitely feels sketchy to deposit big amounts.