SupaBet Casino – generel debat (side 7)

Jeg må indrømme, at jeg også var skeptisk, men jeg har nu modtaget to udbetalinger inden for 72 timer, lige nu €650. Jeg kontaktede livechatten i morges og informerede dem om, at jeg ellers ville indgive en klage. Pengene blev derefter udbetalt uden problemer. Indtil videre ingen problemer fra min side.

Mine damer og herrer

Den 17. januar anmodede jeg om en betaling på 500 €.

Den 22. januar blev denne betaling annulleret uden min indblanding. Jeg modtog kun en e-mail om annulleringen, uden nogen forklaring eller spørgsmål.

Den 22. januar anmodede jeg om endnu en udbetaling. Der var ikke modtaget nogen penge den 31. januar.

Den 31. januar foretog jeg endnu en udbetaling og vandt også yderligere €1.000.

I de følgende dage anmodede jeg om daglige udbetalinger på €500 (€400 på den sidste dag). Ingen af ​​disse beløb er nået frem til i dag.

I flere dage nu har jeg fået det samme svar i livechatten: at der er en systemopdatering, og at udbetalinger ikke kan behandles hurtigt i øjeblikket. Denne forklaring er ikke længere tilstrækkelig for mig.

Det drejer sig om i alt 1.400 euro, hvilket ikke er et ubetydeligt beløb.

Jeg anmoder derfor indtrængende om en konkret forklaring, den nuværende status for mine betalinger og en bindende dato for, hvornår pengene vil blive udbetalt til mig.

Hello, may I know how the casino responded to your request for an explanation, which you mention at the end of your post, please?

Based on the content in this thread, the casino has been experiencing delays with payments, and your description fits the picture. I guess the info about the system update can work as an explanation. In such situations, operators rarely provide a fixed deadline because it affects the majority or even all withdrawals. In any case, thank you for sharing this detail.

The other player, however, mentioned that "I have to say I was skeptical too, but I've now received two payouts within the 72-hour period, just now €650. I contacted live chat this morning and informed them that I would otherwise file a complaint. The money was then paid without any issues. So far, no problems on my end."

Let's see how it develops. Maybe the system has been updated.

Jeg får hele tiden det samme svar: for mange udbetalingsanmodninger, systemopdatering, forsinkelse… Men jeg skal ikke bekymre mig, jeg får mine penge, jeg skal bare være tålmodig, og så videre… Nå, forhåbentlig når mine penge rent faktisk frem.

Hvor længe ventede du på din udbetaling?

Hej, jeg ansøgte den 2. februar, modtog betalingen i morges, og den er på min konto. Så det tog faktisk kun 72 timer. Det havde jeg ikke forventet efter alle de negative kommentarer her; jeg var også bekymret for, at det ikke ville virke.

Fantastisk. Jeg håber jeg også får en.

You know, I would also say that there is no need to worry. Things would have been different if the casino had ever mentioned something about a flagged account or problems with gameplay. However, a delay is in most cases truly "just" a delay.

Of course I understand it sounds weird, but on the other hand, the others were always paid, as far as I can tell.

Hopefully, this won't change.

Jeg modtog pengene i morges 🙂

That's really great news.

How long did you wait at the end?

Egen booking fra 17. november til 7. februar, men den blev aflyst to gange, altså fra 31. januar.

Well, if there were cancellations, then it's understandable why it took longer. I think you'll stay and play at this casino? 🙂

Did SupaBet lose their regulator? I noticed there is no longer one listed on their site.

Maybe we'll try to look into it with our team. Maybe they are in the process of acquiring, renewing, or some other process.

Thank you. I would appreciate it if your team could confirm once verified, as this relates directly to an unresolved dispute I currently have with them.

So I found out that the casino doesn't have a license at the moment. So you saw correctly.

How are disputes handled when a casino no longer has a regulator?

Lang tale, kort betydning - manden burde ikke spille der mere

If you opened a dispute with the licensing authority, they should deal with it, but I'm not entirely sure. It may be that if they lost their license, they will no longer handle any cases.

Did you open the dispute on their license or somewhere else?