Swiper Casino – generel debat

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ive won some money on this online casino 2 weeks ago, it wouldn’t let me verify myself at first, after a week of waiting they asked me to verify myself which was such a challenge after so many back and forward sending and waiting days for a response I think I am verified but now they are saying I need additional documents but won’t tell me what additional documents I need. I’ve so far sent in bank statements, photo id, selfie photo of myself with my I.d and their website in the background, verification that my card is mine. I’ve been back and forth on the chat about 40 times. I’ve emailed them and now there email addresses don’t exist. This is getting ridiculous.

Hi!

Seeing such struggles is always depressing. Any requests that the casino makes of the players should be precise and easy to understand. I would like to state without further ado that you made the right decision in filing the complaint. Please be prepared, though, the procedure will take some time to complete as we give the casinos time to process the KYC and process the withdrawal. It is not good that the email address appears to be nonexistent. Might they have social media accounts? It occasionally works.

I assume you have already attempted to ascertain what you must supply, so until someone from the casino clarifies further, I fear we will only be able to speculate. 🙁

Whatever the situation, we greatly value any updates that you provide.

I have won some money on this casino and they are making it so difficult to withdraw my winnings. I’m trying to do a complaint as I have been waiting a couple weeks now and nothing. I tried to email both their emails and now they apparently don’t exist. Has anyone used this casino before and can give me some feedback

Hopefully, players will get around to sharing their stories soon. There is not much I can do, based on the complaint and empty user feedback sections. 🙁

Jeg har i 2 uger forsøgt at få mine penge ud af dette casino, men min hævning bliver afvist, og hver gang kommer de med undskyldninger for, hvorfor de ikke kan betale endnu. Først beder de om dokumenter igen og igen, efter at jeg endelig har fået bekræftet min konto, siger de, at betalingen ikke gik igennem på grund af banken, og så foretager jeg en anden hævning, og de siger, at jeg skal bekræfte kontoen, selvom den allerede er bekræftet. ..

Have they asked for some additional document that you did not provide, perhaps? Sometimes a casino can do that.

I also saw your complaint here with our team, and Tomas needs some questions to be answered, so please update him whenever possible.

Keep us informed about any progress, please.

Ved du hvem der kan hjælpe mig

Jeg har ventet i over en uge. Det eneste, jeg hører, er, at jeg skal vente. Hvad kan jeg gøre? Din hjælp

Hi, I'm sorry you've been waiting a while for your withdrawals. Did the casino tell you any indication why they have a delay? Was it necessary for you to verify with the casino? Is this your first withdrawal?

Please let me know.

Swiper casino betaler ikke!!! Jeg har allerede sendt e-mails, og de svarer ikke! De sagde, at de ville betale om 3 dage. Jeg har ventet siden den 25. september. E-mail til registrering:

kan du hjælpe?

They do pay just takes a very long time mine took 4/5 weeks if I remember correctly

Tak for svaret, men de sagde, at det ville tage 3 dage. De svarer ikke på e-mails.

Jeg tror ikke, det er normalt

Der er gået 10 dage

Intet svar 🥲

The done the same to me took 4/5 weeks it said 3 days then they said 5 days then 3 days again on the chat I went through the same

Tak

We give casinos 14 days to sort out everything necessary around withdrawing the money. If they can't, then you can let us know and we will try to help. If they also ignore you, you can file a complaint with us, but I would personally give it some more time. If you were told you had 3 days to get your money back and it didn't happen, that's not the best way for the casino to advertise itself, but two weeks is necessary for us to contact the casino in such cases. 

Do you think you could hold out and wait for the money to come in or for the casino to contact you?

Jeg anmodede om en tilbagetrækning den 19. og efter at have ventet på godkendelse i mere end 15 dage, fortalte de mig via e-mail, at tilbagetrækningen var mislykket. De bad mig om tålmodighed og undskyldninger via chat. Har jeg foretaget udbetalingen igen og må vente igen? Kan jeg gøre noget andet? Jeg har to hævninger at foretage, da de ikke vil lade mig hæve alt på én gang.

No Swiper ?