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Hvis du vil diskutere noget i relation til Talismania Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Talismania Casino – generel debat
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May I ask when exactly your account was verified, please?
I hope that your money will arrive soon, and there won't be a need to be afraid that you won't get them, especially if you did get your withdrawals previously, as you mentioned.
Do you have any updates for us regarding this, perhaps? We're here to help if needed.
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Hej, jeg har det samme, men casinoet udbetaler simpelthen ikke gevinster, kontoen er blevet bekræftet, alle dokumenter er godkendt, så den anden uge er allerede ved at være slut. Hver dag siger de bare tålmodighed, og de tager sig af det så hurtigt som muligt, men der sker ikke noget. Udbetalingerne skal være på kontoen inden for 3 dage, men det er ikke sandt. Kan du på en eller anden måde hjælpe med mine gevinster? Tak
Automatisk oversættelse:
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Ja, casinoet har gode anmeldelser, men ikke dem, men de gevinster, der er lagt ind i betalingen, hvilket er det vigtigste for os spillere.
Automatisk oversættelse:
1 måned siden
Hi. I surely can understand your frustration here, and it would be the best if they could hold on to their promises. Right?
May I ask since when is your account verified?
It is only possible for our complaint team to intervene in such cases whenever the 14-day time period passes, you know.
That is how many days we usually give casinos to proceed with the payment.
So, please let us know if you'd like to file a complaint and get help from our team. It is completely free, and we'll do our best to get it solved.
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Fra casinokontoen kan du kun se, at din konto er blevet bekræftet, men du kan ikke se datoen, men den første hævning jeg foretog var den 20. maj 2024, og kontoen var ikke allerede bekræftet dengang. Nu med nye hævninger beder de om dokumenter, og jeg har også sendt alle nødvendige oplysninger. Disse gevinster, som nu tages på lørdag, kommer 2 uger fulde, siden jeg startede udbetalingerne. Jeg vil selvfølgelig indgive en klage, fordi casinoet hævder, at udbetalingerne behandles inden for 1-3 dage og ikke inden for 2 uger, og hvis vi skal være ærlige, kan jeg ikke rigtig få nogen form for svar derfra på, hvad stadiet, hvor mine hævninger er, og hvornår disse betalinger vil blive foretaget. Jeg tager gerne imod din hjælp.
Redigeret af forfatter 1 måned siden
Automatisk oversættelse:
1 måned siden
I understand, and I'm glad that you managed to file a complaint already.
Veronika, your complaint resolver, needs some additional information, so please provide those.
Actually, the important thing now is if you have provided all the necessary documents to them and if they were in the right format.🤔
We have witnessed this many times, to tell you the truth, that a player would wait for the KYC to be done, but the casino would reject the documents because of this reason. And I know that the best way to solve this is when casino communicates with players and always explains what is going on, even though this is not always like that. Also in your case, as you said, they are not communicating at all.
This is where our complaint team steps in and always tries to get as much information from the casino as possible to explain the whole situation.
So, please update your complaint and keep us informed about any news you have.
