VEGADREAM-katastrofesvindel (side 2)

Vær forsigtig med Vegadream Casino. Du skal se disse spil

. 2023, 13:19:

Hej Kerstin,

Mange tak for din e-mail.

Når en bonus er aktiv på din konto, vil enhver indsats, der er foretaget med rigtige penge eller bonuspenge på de forbudte spil eller over den maksimale indsatsgrænse, blive betragtet som en overtrædelse, og alle gevinster vil blive ugyldige, og som vi kan se, har du spillet " Razor Shark; Big Bamboo" med en aktiv velkomstbonus, så din udbetaling er blevet annulleret.

Bemærk venligst: Med en aktiv bonus er det strengt forbudt at spille følgende spil: Bordspil, Videopoker, Jackpotspil, Live Casino og følgende spilleautomater: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Book of 99,Born Wild, Caribbean Anne, Cherrypop, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jackhammer 2, Jammin Jars, Jammin Jars 2, Karen Maneater, Le Kaffee Bar, Lil Devil, Lost Relics, Moon Princess, Moon Princess 100, Mystery Joker 6000, Peking Luck, Razor Shark, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint Megaways, San Quentin xWays, Scrooge, Sushi Hundehuset, Hundehuset Megaways, Tombstone RIP, Victorious, Victorious MAX, Vikings, Wanted dead or a wild, Who Wants To Be A Millionaire, Who wants to be a millionaire mystery box, Wild Swarm. Husk alle. SVIG.

Tip fra mig! Spild ikke unødvendig tid! Det vil ikke virke. Prøvede alt og intet kom ud

Jeg hader noget, der ikke er tilgængeligt i noget andet casino. At du skal huske over 50 spil, som du ikke må spille. De er blokeret af systemet. At der ikke er noget, du kan gøre, gør mig skør.

I agree players should always be careful and should always pay attention to the rules, especially when deciding to take any kind of bonus. Almost every bonus is limited by its own bonus rules, such as restricted games, and the max bate rule.

Hello,

complaints are created directly on our side, not by email.

Try this link:

https://casino.guru/complaints

Or visit the proper tab, called "Complaints"

Let me know whether it worked.

Jeg kan ikke gøre alt på engelsk

Hej jeg kan anbefale Interwetten Casino betalt med Paysavecard vandt 600 og inden for 15 minutter havde jeg pengene på min paysave konto. Og du kan endda spille alle spil med bonuspenge... Top Casino

I hate to say that but this is pretty normal. Some casinos work on platform that automatically restricts those games while the bonus is active and some casinos don't.

Sadly, this is quite common issue nowdays, so I feel it would be good to explain that there is a way we see as the the fariest one. Winnings and losses accumulated by playing a restricted games should not be reason for voiding the winnings, better approach would be to exclude such winnings/losses from the wagerig requirement instead.

This is what we sees af fair.

Jeg har spillet online i lidt over 13 år, men der er aldrig sket noget lignende. Og jeg spiller på mange forskellige kasinoer, og ingen steder er dette nogensinde sket.

And now it suddenly happened, as you can see it happens. Our approach, as well as my opinion, both have been explained.

Your experiences are not arguments anymore, I'm afraid. Face the situation - feel free to submit the complaint, I think it's a good idea.

Jeg vil gerne, men det er altid på engelsk.

Ok.

Then change your language setting to Deutch in the right upper corner. It's on the left side of your profile:

I have been a player at Vegadream Casino for several months. I have 99.40 EUR in my account but cannot access it because the OTP verification is not working. Every time I try to receive the OTP code on my phone number it says 'please use a different number' even though my number is correct and active. I contacted live chat multiple times and they always say they will fix it but nothing happens. I also received an email saying they have technical problems. I cannot withdraw my money. Please help.

Hello, that’s quite an unpleasant problem. If they’re having technical issues, I’m sure they’ll resolve them soon. How long has this whole situation been going on? I’d definitely like to know if things will be back to normal in the next few days so I can withdraw my money, or what the plan is. 

I might try to wait a little longer and give them a chance, and if nothing changes in a few days, then I’d decide to register a complaint with us.

What do you think? 

Jeg har ventet på min udbetaling på €2500 i 7 dage!!!!

Jeg er fuldt verificeret og har været registreret der i årevis.

Behandlingstiden er angivet til op til 48 timer. Dette er tydeligvis overskredet...

Du kan helt glemme deres support, da den består af en billig AI-version, og du får altid de samme svar. Altså, de videresender problemet til den ansvarlige afdeling...

For mig lugter dette tydeligvis af et slemt fupnummer for på en eller anden måde at forhindre betaling!

Hi, is this your first withdrawal at this casino? If the casino has only given you some basic information, what exactly did they tell you? Was it just some kind of general statement?

Of course, seven days is already starting to feel like quite a long time. I’d say that if the casino doesn’t resolve the issue by next week, I would definitely ask our team for help, which I can see you’ve already done.

I’m saying this because we usually give casinos two weeks to resolve withdrawal-related issues. If they fail to do so, our team then tries to investigate the whole situation and find out why it happened and why the player has been waiting so long.

So I hope the same will happen in this case and that you’ll receive your money from the casino soon.

Hej, nej, jeg har været registreret der i årevis, verificeret, og har indbetalt og hævet penge fra tid til anden, men kun små beløb... der var aldrig problemer, og udbetalingerne blev altid behandlet inden for 2-3 dage... så jeg har altid været tilfreds, må jeg ærligt sige...

Men nu pludselig denne barnlige opførsel ... det er dråben, der får bægeret til at løbe tør, og det er mistænkeligt, når små mængder behandles hurtigt, men når man har noget større, bliver der lagt hindringer i vejen ... en skændsel for hele branchen!

Da de først blev spurgt, sagde de, at det ville tage op til 48 timer...

Efter 48 timer, på forespørgsel, oplyste de, at der på grund af det høje antal udbetalinger var en forsinkelse, og at man skulle være tålmodig i op til 5 dage...

Efter 5 dage fik jeg det samme svar: de ville kontakte mig, når det var færdigt. Ingen omtale af varigheden eller noget andet ... bare ingen yderligere information. Det kan ikke være rigtigt ... hvad er vilkårene og betingelserne for, hvis de er så omhyggelige med at følge alt for spilleren, og alligevel gør de, hvad de vil ...

Det har jeg ingen forståelse for!

Sure, I understand your frustration and why you’re questioning the whole situation. Of course, when a casino gives a specific timeframe, sometimes it would be better not to give one at all, because if they fail to meet it, players are understandably going to be upset.

At the same time, and I’m not trying to defend the casino here, sometimes delays aren’t entirely within the casino’s control. If they’re processing a large number of withdrawals and you’re simply in a queue, you may just have to wait.

Since you’ve already received money from them before, even if they were smaller winnings, I wouldn’t be too worried. The fact that this isn’t your first withdrawal and that you’ve had mostly positive experiences with them in the past, as you mentioned yourself, would reassure me.

So I’d try to wait a little longer and see how things develop. If the casino doesn’t provide any updates or doesn’t pay you within the two weeks we give casinos to resolve this kind of situation, our team will be available and will try to investigate what happened.🙂

Åh, når jeg læser den slags ting, er det bare utroligt! Intet casino behøver 7 dage eller længere for udbetalinger! Det er det rene vrøvl!

Og når jeg finder ud af, at en god ven af ​​mig anmodede om en udbetaling to dage senere, og den først ankom til hans konto efter næsten 40 timer, så har det intet at gøre med behandlingen af ​​arbejdet, men snarere at de blot prøver at forsinke udbetalingen med det større beløb x...

Hvis der tilbydes en plausibel forklaring, vil jeg gerne høre den; ellers er det alt sammen nonsens, og i stedet for at forsinke spilleren, burde casinoet være forpligtet til at betale!

I’m just explaining what our processes are and how things sometimes work with casinos. The fact that one player gets paid within two days doesn’t necessarily mean the same will happen for another player. It doesn’t really matter whether you’re friends or not.

Of course, I understand that if I were playing, I would also want to get paid as soon as possible and wouldn’t want the process to drag on. If the casino is deliberately delaying the withdrawal, that’s unfortunately something neither of us can really influence. You’ll simply have to wait, even though, of course, they shouldn’t be doing that.

What I was trying to say is that, since you’ve already received money from them before, I personally wouldn’t be too worried that you won’t get your money this time. You’ll probably just have to be a bit more patient than you were before.